Jobs at Crawford & Company

Processes payroll data, wage payments, garnishments, special checks, tax and unemployment filings, and new-hire paperwork. Audits time entries, updates employee payroll information, reconciles payroll-related accounts, prepares management reports, and maintains tax and W-2 records. Communicates with employees, payroll vendors, and taxing authorities to resolve issues and prevent penalties. This routine support role operates under close supervision and requires accuracy, organization, and payroll or accounting experience.

Leads the regional Engineering team through operational leadership, performance improvement, strategic planning, business growth, client engagement, value proposition development, talent management, budgeting, and forecasting. The role develops high-performing teams, wins new client work, supports specialty strategy, and deputizes for the Head of Engineering.

Executes marketing and communications initiatives across assigned business units, including presentation design, social media, internal communications, market research, thought leadership content, sales collateral, public relations support, events, email marketing, lead generation, and CRM management. Partners with sales, account management, creative teams, executives, and subject matter experts to deliver clear, compelling B2B marketing materials and campaigns.

Recruits contractors nationwide through cold calls, referrals, and outreach; explains network requirements, supports contractor and client inquiries, researches contractor information, maintains recruiting records, analyzes coverage needs, and contributes to recruitment strategies. The role also documents activity in software systems, sends program materials, interacts with clients regarding contractor selections, and supports special projects.

Investigates, evaluates, and resolves complex liability claims independently. Reviews policy coverage, determines liability, establishes reserves, negotiates settlements, manages litigation strategy with counsel, identifies recovery opportunities, prepares claims reports, and supports team development through training and mentoring.

Investigates, evaluates, negotiates, and settles moderate workers’ compensation claims. Reviews policy coverage, acknowledges assignments, gathers and analyzes information, determines appropriate actions, and resolves claims promptly and equitably while supporting profitability. The role requires independent judgment, problem-solving, communication, and effective interaction with external parties and employees.

Administers and resolves non-complex liability claims within delegated authority. Investigates coverage, liability, compensability, damages, wage loss, medical documentation, fraud indicators, and recovery opportunities. Establishes reserves, approves authorized payments, communicates with claimants and stakeholders, maintains accurate files and reports, and escalates matters beyond authority. The role requires claims knowledge, medical terminology familiarity, effective communication, appropriate state adjuster licensing, a valid driver's license, and continuing education.

Reviews simple and complex processes for compliance, accuracy, and quality standards. Conducts audits, develops monitoring tools and statistical reports, tracks quality results, facilitates calibration sessions, and provides feedback and coaching. Collaborates with stakeholders on process improvements, system controls, and continuous improvement initiatives while maintaining procedural compliance, confidentiality, and professional standards.

Supervises liability claims operations, including claim assignment, file reviews, reserves, investigations, settlements, compliance, workload balancing, and timely closures. Manages and develops claims staff, conducts performance evaluations, supports client and carrier reviews, and reports operational issues to senior claims leadership. Organizes workflows in the Risk Tech Claim System and assists with employee training and service center management.

Analyzes statistical, financial, and claims data; develops automated reporting files; tests and debugs systems; translates carrier requirements into business and technical requirements; monitors reporting processes; resolves complex technical issues; and supports customers, vendors, insurers, and actuarial teams.

Reviews inpatient and surgical medical bills according to SOPs and turnaround requirements, investigates billing discrepancies, recommends reimbursement decisions, documents findings, and handles reconsiderations. Supports business processes by addressing billing inquiries, fee schedules, and reimbursement calculations. Collaborates with physicians, case management personnel, attorneys, and internal departments while maintaining confidentiality and compliance with professional standards.

Reviews inpatient and surgical medical bills according to established procedures and turnaround requirements. Analyzes billing discrepancies, determines appropriate reimbursement, documents review findings, and handles reconsiderations. Supports business process teams with billing inquiries, fee schedules, and reimbursement issues. Coordinates with physicians, case management personnel, attorneys, and internal customers while maintaining confidentiality and escalating matters beyond authority.

Manage personal injury and property liability claims from lodgement through settlement. Responsibilities include assessing coverage, liability, and claim quantum; investigating complex claims; providing technical advice; managing escalations and complaints; participating in client reviews; and building relationships with clients, solicitors, brokers, and service providers. The role requires strong claims-handling knowledge, analytical judgment, organization, and autonomy.

Manage personal injury and property liability claims from lodgement through settlement. Assess coverage, liability, and claim quantum; investigate complex claims; provide technical advice to clients and stakeholders; manage escalations and complaints; participate in claims strategy discussions; and maintain relationships with clients, solicitors, brokers, and service providers.

Manage a portfolio of personal injury and property liability claims from lodgement through settlement. Assess coverage, liability, and claim quantum; investigate complex matters; provide technical recommendations; manage escalations and complaints; participate in client reviews; and maintain relationships with clients, solicitors, brokers, and service providers.

Investigates, evaluates, and resolves complex construction defect liability claims. Reviews policy coverage, determines liability, establishes reserves, authorizes payments, negotiates settlements, manages litigation strategy with defense counsel, and identifies recovery opportunities. Prepares claim reports, participates in reviews, and mentors new hires. The role requires independent judgment, strong negotiation and analytical skills, claims licensing, and substantial complex-loss claims experience.

Investigates, evaluates, and resolves complex Alabama workers compensation claims. The role determines coverage and liability, manages reserves and payments, negotiates settlements, directs litigation strategy with counsel, identifies recovery opportunities, prepares claim reports, and supports team development through training and mentoring.

Processes incoming payments, applies cash accurately to client accounts, reconciles variances, maintains transaction records, prepares reports, resolves billing and account inquiries, manages documentation, routes tasks, and protects confidential information while supporting business processes.

Reviews and adjudicates low- to mid-complexity accident and health insurance claims. Determines benefit eligibility by interpreting policy coverage, gathers information from claimants and professionals, documents decisions in databases, prepares correspondence and reports, and communicates claim outcomes promptly. The role requires bilingual French-English communication, strong analytical and decision-making skills, accurate documentation, multitasking, customer service, and an AMF personal lines insurance license.

Manage complex liability claims end-to-end: investigate coverage and liability, set reserves, authorize payments, coordinate litigation and subrogation, prepare reports, and mentor junior staff.