Jobs at Crawford & Company

Investigates, evaluates, and settles complex workers’ compensation claims. Determines coverage, liability, compensability, reserves, payments, and recovery opportunities while coordinating litigation strategy with counsel. Prepares claims reports, participates in claim reviews, and ensures timely, equitable settlements within authority limits. The role also mentors new hires, conducts training, and manages multiple technical claims independently.

Investigates, evaluates, negotiates, and resolves casualty, property, and workers’ compensation claims. Determines coverage, liability, compensability, reserves, and damages; interviews claimants and witnesses; reviews medical and official reports; manages litigation and settlements; prepares client reports; participates in legal proceedings; handles regulatory filings, salvage, and subrogation. Requires compliance with insurance regulations, quality standards, licensing requirements, and occasional emergency or after-hours investigations.

Assess and quantify business interruption and financial loss claims for insurers and clients. Review and analyse financial data, prepare interim and final reports, negotiate and agree settlements, undertake site visits and stakeholder meetings, mentor junior staff, maintain case records, and support business development and client relationship activities.

Investigates and evaluates complex property and liability claims, determines coverage and liability, estimates losses, negotiates settlements, prepares reports, recommends litigation, and provides expert testimony. The role also mentors adjusters, collaborates on co-adjusted losses, maintains regulatory compliance, completes continuing education, and supports business development through sales calls. This is a remote, non-driving position requiring an active adjuster license and substantial claims experience.

Supervise and coach Contractor Recruiter Specialists, oversee contractor recruiting and selection processes, manage client relationships, and develop recruiting strategies. Monitor team productivity, implement procedures, provide training and performance feedback, support personnel decisions, and participate in industry events to recruit contractors. Maintain knowledge of the Contractor Connection business model while ensuring effective communication, compliance, and service delivery.

Supports financial reporting through month-end close, journal entries, balance sheet reconciliations, intercompany accounting, pricing reviews, audit assistance, and financial analysis. Collaborates with global accounting, IT, operations, and finance teams to resolve discrepancies, prepare reports, implement process improvements, and respond to ad hoc reporting requests.

Manages operations for an insurance subsidence team of approximately 6–7 direct reports. Responsibilities include people leadership, claims service delivery, cost and resource control, employee development, performance management, process improvement, stakeholder relationships, and customer satisfaction. The role also supports clients, brokers, and business development while coordinating with field, supply chain, and internal teams to improve the end-to-end claims process.

Leads multiple subsidence operations teams, overseeing claim progression, service quality, customer satisfaction, workflow, backlog, productivity, revenue, and lifecycle performance. Manages Team Managers, monitors operational metrics, identifies bottlenecks and risks, drives corrective action, and delivers continuous process improvement. The role also supports workforce planning, change initiatives, financial objectives, and consistent service delivery across client portfolios.

Performs manual and automated testing of bespoke in-house applications, plans and executes test cases, documents software faults, coordinates user acceptance testing, and verifies acceptance criteria. Maintains test scripts and user documentation, supports service desk and users with application issues, provides third-line support, and reports software issues to systems teams. The role requires close collaboration with developers and stakeholders throughout software releases.

Coordinate first notifications of loss by receiving and accurately recording new claims, gathering details from policyholders and other stakeholders, booking appointments, identifying urgent or high-risk matters, and escalating potential fraud. Provide professional customer service as Crawford’s first point of contact while supporting claims technicians and adjusters. The role includes onsite training in Birmingham and occasional travel for training or meetings.

Supervises workers’ compensation claims investigations, management, and resolution. Assigns workloads, reviews files, provides claim-handling guidance, supports reserves and settlements, ensures compliance, prepares teams for client and carrier reviews, and manages employee performance and development. The role also oversees workflows in the Risk Tech Claim System and assists Claims leadership with Service Center operations.

Performs accurate data entry according to standard operating procedures, verifies information for completeness, requests corrections when needed, and meets turnaround times. Provides business process support by routing work, responding to queries, escalating issues, maintaining confidentiality, and completing administrative tasks. The role requires attention to detail, typing proficiency, communication skills, and the ability to manage multiple priorities.

Provides subject-matter expertise to support training, escalated calls, knowledge transfer, and operational process improvement. Mentors staff, evaluates business processes, recommends and validates solutions, verifies reference and system requirements, oversees implementation testing, and documents processes for stakeholders. The role also supports nesting, endorsements, transitions to operations, and accurate communication of expertise to end users.

Coordinates workflows across Crawford’s Large Loss claims program, monitors KPIs and service quality, prepares performance reporting, reviews files, supports stakeholders, identifies trends, and contributes to process improvement and program initiatives.

Designs, develops, tests, debugs, documents, and maintains complex C# software systems and REST APIs. Builds and modifies enterprise-scale, high-volume, highly available applications using AWS services, collaborates with technical teams, conducts code reviews, mentors developers, and provides troubleshooting and support.

Administers FMLA and leave-of-absence requests for multiple clients, reviews documentation, determines eligibility, maintains records, ensures regulatory compliance, supports managers and employees, conducts training, analyzes leave data, and manages related correspondence and reporting.

Investigates and resolves complex claims across multiple lines of business, including coverage, liability, damages, negotiations, settlements, litigation support, regulatory filings, and subrogation. Conducts field inspections, interviews parties, reviews medical and official reports, prepares client reports, and presents evidence in legal proceedings. Maintains caseload, regulatory compliance, quality standards, and customer relationships while mentoring junior adjusters, supporting business development, and responding to occasional on-call emergencies.

Investigates and resolves non-complex workers’ compensation claims, verifies coverage, determines liability and compensability, establishes reserves, reviews medical documentation and bills, identifies wage loss, evaluates fraud risks, processes authorized payments, maintains claim files and reports, and escalates matters beyond delegated authority.

Investigate, evaluate, negotiate, and settle moderate-difficulty workers’ compensation claims. The role confirms policy coverage, acknowledges assignments, gathers and analyzes information, determines appropriate actions, and resolves claims promptly and equitably. Candidates must work independently, communicate effectively, solve problems, and interact professionally with external parties and employees. A bachelor’s degree or equivalent experience and 1–3 years of claims investigation or settlement experience are required.

Conducts external field investigations and desktop interviews for loss and damage claims. Reviews policy coverage, liability, and claim value; advises policyholders and insurers; completes reports within service-level agreements; maintains accurate case files; provides updates; supports quality, financial, and customer-service targets; and develops professional investigation expertise.