Jobs at Crawford & Company

Conduct property visits and virtual assessments for domestic and commercial subsidence claims. Survey buildings, investigate damage, diagnose movement causes, prepare technical and insurance reports, recommend repairs, and support claim settlements. Development Consultants receive training in construction, defects diagnosis, insurance liability, and claims assessment, with mentoring and funding toward Chartered and insurance qualifications. The role is home-based, requires nationwide UK travel, occasional overnight stays, and a full UK driving licence.

Handles large, complex insurance claims across casualty, professional liability, medical malpractice, construction liability, and cyber lines. Manages litigation files, directs defense and coverage counsel, evaluates coverage and liability, develops reserves and settlement strategies, oversees legal spend, prepares coverage correspondence, supports examiners, and maintains compliance with client, regulatory, and Lloyd’s market requirements.

Directs catastrophe desk claims operations across multiple groups or locations, overseeing adjuster staffing, deployment, licensing, quality assurance, expenses, customer service, and client satisfaction. Provides technical expertise and leadership to claims managers and adjusters, makes critical claims decisions under tight deadlines, manages operational efficiency and profitability, and collaborates with senior stakeholders and insurance carriers. Requires extensive property claims experience, leadership of large operations, and expertise with Guidewire and Xactware.

Leads a liability claims team by supervising investigations, file assignments, reserves, settlements, compliance, workload distribution, and timely claim closures. Establishes performance standards, conducts reviews, develops employees, administers personnel policies, and supports client claim reviews. Advises senior claims leadership, manages workflows in the Risk Tech Claim System, and trains staff on claims processes and systems.

Investigates, evaluates, and resolves complex liability claims independently. Reviews policy coverage, determines liability, establishes reserves, negotiates settlements, manages litigation strategy with defense counsel, identifies subrogation opportunities, prepares reports, and supports team development through training and mentoring.

Investigates, evaluates, and resolves complex liability claims independently. Responsibilities include interpreting policy coverage, determining liability, setting reserves, negotiating settlements, directing litigation strategy with counsel, pursuing subrogation, preparing claim reports, and mentoring or training new hires.

Performs business and productivity analyses, researches operational systems, develops procedures and documentation, and recommends process improvements. Coordinates team work sessions, captures outcomes, obtains approvals, supports automation requirements, evaluates software, conducts audits, and provides business insights. Collaborates with leadership, client services, vendors, and internal teams to improve client engagement and cross-functional processes. May assist with project budgets, cost-benefit analyses, billing, and collections.

Investigates and settles complex workers’ compensation claims, evaluates coverage, liability, compensability, reserves, payments, subrogation, and litigation strategy. Prepares claims reports, supports claim reviews, manages legal coordination, and ensures timely, equitable settlements. The role also trains and mentors new hires while operating independently under established authority.

Assists with inventorying and valuing personal belongings for insurance contents claims. Responsibilities include data entry, researching fair-market prices, preparing claims reports, documenting claim activity in Exclaim, meeting productivity standards, and communicating professionally with adjusters, policyholders, contractors, and internal claims representatives. The role requires a suitable remote workspace, reliable high-speed internet, adaptability to technology, and consistent adherence to performance requirements.

Develops, coordinates, and delivers corporate training programs for non-technical employees. Responsibilities include researching training needs, creating courseware, conducting classroom and new-hire training, maintaining train-the-trainer programs, supporting software proficiency, evaluating outcomes, and updating curricula. The role also assists with HR projects and administrative activities while ensuring training effectiveness and alignment with organizational needs.

Provides CDM and health and safety advisory support across construction-related activities. Responsibilities include site inspections, compliance reporting, Principal Designer assistance, reviewing construction phase plans and pre-construction information, contractor H&S vetting, staff guidance, training monitoring, and technical support to internal and external clients. The role is remote but requires frequent UK travel for site meetings and inspections.

Investigates and resolves complex contractor workmanship, liability, warranty, and performance issues. Reviews estimates, contracts, insurance matters, independent reports, building requirements, and damage scopes to recommend fair resolutions. Coordinates with clients, adjusters, contractors, homeowners, insurers, and internal teams; documents findings, monitors deadlines, provides status updates, and manages higher-value or potentially litigated claims. Requires property and liability adjusting experience, construction knowledge, advanced Xactimate and XactAnalysis proficiency, and strong analytical, communication, negotiation, and organizational skills.

Administers and resolves non-complex workers’ compensation claims, including medical-only claims. Investigates coverage, liability, compensability, damages, wage loss, reserves, medical documentation, payments, fraud indicators, and recovery opportunities. Maintains accurate claim files, completes reports, communicates with claimants and medical professionals, follows client and carrier guidelines, and escalates matters beyond delegated authority. Requires claims knowledge, medical terminology familiarity, communication skills, licensing, continuing education, and a valid driver’s license.

Performs accurate and timely data entry, verifies information for completeness, communicates to resolve discrepancies, routes business processes, responds to work-related queries, protects confidential information, and completes administrative support tasks while following standard operating procedures and authority limits.

Investigates, evaluates, and resolves complex liability claims independently. Reviews policy coverage, determines liability, manages reserves, negotiates settlements, directs investigations and litigation strategy with counsel, identifies recovery opportunities, authorizes payments, prepares reports, and participates in claim reviews. The role also supports team development through training and mentoring new hires.

Manage and resolve non-complex liability claims from intake to closure, investigate coverage and liability, maintain documentation, set reserves, approve payments within authority, identify subrogation/recovery, and adhere to client/carrier guidelines while communicating with claimants and supervisors.

Provides remote workers’ compensation and disability case management for injured workers and patients. Reviews medical records, evaluates needs, analyzes treatment and costs, coordinates care and return-to-work plans, communicates with physicians, employers, claims adjusters, and attorneys, and facilitates referrals for peer reviews and independent medical examinations. Maintains documentation, productivity, quality, and regulatory standards while using clinical expertise to improve outcomes and control costs.

Provides clerical and administrative support for claims operations, including managing files, correspondence, records, payments, data entry, mail, audits, and electronic documentation. Contacts agents and insured parties for routine coverage information, schedules medical appointments, requests wage information, orders surveillance, and completes medical status calls. The role also supports office systems, deliveries, communications, and claim-related procedures while maintaining accuracy and confidentiality.

Performs complex internal audits of financial, operational, and IT processes and evaluates internal control design and effectiveness. Plans audit engagements, analyzes control deficiencies, develops remediation recommendations, uses data analytics to expand testing, and supports system implementation reviews. Coordinates with external auditors, communicates findings to management and Audit Committee stakeholders, and contributes to fraud assessments, technology control reviews, and acquisition-related audits.

Leads client claims operations for a designated account, overseeing claim quality, investigations, reserves, litigation, audits, reporting, staffing, and process improvements. Partners with claims leadership and clients to ensure service compliance, resolve concerns, and optimize outcomes. Coaches staff on technical claim handling, customer service, legal and medical evaluations, data accuracy, and quality standards. Manages resources including medical management, subrogation vendors, SIU services, and attorneys.