Jobs at Crawford & Company

The Technical Claims Operations Manager leads the Technical Excellence Hub, managing daily operations, ensuring compliance, and driving continuous improvement in technical delivery.

Review inpatient and surgical bills following SOPs to determine appropriate reimbursement, document findings, perform reconsiderations, collaborate with peer physicians and legal as needed, support business process associates, and uphold confidentiality and department policies. Assist with billing inquiries, fee schedules, and process improvement.

Lead and build an operations team to manage claims recoveries, complex coverage and high-reserve reviews, fraud and E&O exposures, and service compliance. Provide data analytics support, operational onboarding, training, audits, and act as liaison between field operations, compliance, and sales. Participate in special projects and ensure consistent adjudication and service standards for program business.

Provide front-line administrative support: answer calls and emails, assist clients during claims, manage inboxes and diaries, prepare reports, and support daily team operations.

Lead and supervise adjusters and staff, assign and review work, audit files and reserves, monitor production and billing, recruit/train/mentor employees, ensure licensing and regulatory compliance, complete audits and reports, and support business and financial objectives.

Lead a remote Workers' Compensation claims team: assign and review complex claims, coach staff, ensure compliance, manage reserves and settlements, partner with senior leadership, and optimize workflows using the RiskTech claim system.

The Proposal Developer manages the RFP process, ensuring high-quality, client-focused proposals by collaborating with departments, maintaining schedules, and ensuring compliance.

The Estimate Reviewer Engineer ensures the accuracy of adjuster estimates, documenting revisions in XactAnalysis, verifying construction standards, and collaborating with clients and adjusters.

Investigate and resolve complex property/liability claim issues by analyzing estimates, contracts, and reports; communicate with adjusters, contractors, and homeowners; document findings in web systems; ensure compliance with codes and contractor obligations; monitor timelines and provide status updates.

Design, develop, and test software and analytics solutions; automate processes; perform data exploration, ETL, and maintain data pipelines and database infrastructure; build reporting and web-deployed tools; document work, support process improvements, and train teammates.

Investigate, settle, and manage complex claims under minimal supervision. Review coverages, determine liability, analyze claims activity, and mentor new hires.

The Systems Business Analyst conducts business process analyses, aligns IT solutions with initiatives, documents requirements, and supports project management processes.

Investigate and resolve complex commercial liability claims (typically $100,000+), determine coverage and estimated loss values, prepare reports, recommend or support litigation, present evidence as an expert witness, mentor adjusters, assist branches and handle catastrophe claims, and solicit new business through sales calls.

The role involves administering and resolving short-term liability claims, conducting investigations, verifying policies, documenting claims, approving payments, and ensuring compliance with regulations.

Manage workers' compensation claims across multiple provinces, ensuring compliance, providing strategic advice, and collaborating with stakeholders for effective outcomes.

Investigate and settle complex Workers Compensation claims with minimal supervision. Develop strategies and evaluate claims effectively, ensuring timely disbursements and adherence to legal requirements.

This role involves auditing inpatient and surgical bills for accuracy, promoting process improvement, and collaborating with physicians for reimbursement determinations.

The Team Manager will supervise California Workers' Compensation claims, manage staff performance, and ensure compliance with policies and procedures.

The Consultative Analyst delivers diagnostics and actionable insights, partners with clients to improve outcomes, and develops tailored solutions for business challenges.

The Accountant maintains General Ledger accounts and transactions, conducts analytical financial reviews, and resolves discrepancies while ensuring compliance with GAAP.