The Role
Provide administrative support to broker-facing underwriting teams: process new policies and renewals, prepare Certificates of Currency, manage broker information and logins, follow up on renewals and new business, answer calls and perform general office duties in a high-volume environment.
Summary Generated by Built In
Are you someone with great customer service skills, looking to start or build your career in insurance? We are seeking a positive and team-oriented Administration Assistant to join our Broker Support team in Melbourne.
About the role:
Reporting to the Team Manager – Broker Support, you’ll provide essential administrative support to our Underwriting teams and help ensure smooth operations for our brokers. This is a fantastic opportunity to develop your skills in a busy, high-volume environment and contribute to a collaborative team.
Why Join Us?
This is an opportunity grow your career in a supportive team that values reliability, teamwork, and connection. You’ll have the chance to build your skills, work with experienced professionals, and contribute to a business that’s redefining insurance and a culture that celebrates your achievements.
This is an opportunity grow your career in a supportive team that values reliability, teamwork, and connection. You’ll have the chance to build your skills, work with experienced professionals, and contribute to a business that’s redefining insurance and a culture that celebrates your achievements.
If you’re ready to start or build your career in insurance and thrive in a dynamic, innovative culture, we want to hear from you.
Responsibilities Include:
- Sending out renewal invitations and non-express renewals to brokers
- Processing new policies and renewals in the underwriting system, including preparation of Certificates of Currency and managing related documents
- Following up on outstanding and upcoming renewals and new business
- Maintaining broker information and managing logins to our online system
- Answering phone calls and take messages
- General administration and office duties as required
About You:
- Proven administration and customer experience
- Prior experience in insurance highly regarded
- Professional and positive “can-do” attitude ‘
- Experience in a busy, high-volume environment
- Ability to work effectively both autonomously and in a team
- Excellent customer service skills, both written and verbal
- Excellent attention to detail and organisation skills
- Strong IT skills, including proficiency with Microsoft Office
- Strong sense of accountability
Why you'll love working for CFC
We are proud winners of Top Insurance Employers 2022, 2023 and 2024 and 5-Star Diversity, Equity & Inclusion awards (Insurance Business Australia). All employees enjoy:
- Our ‘Excellence Program’ encourages and rewards a culture of high-performing individuals and teams
- ‘You Do You Day’ – an annual additional leave today to do something that brings you joy
- Commitment-free social club, with monthly in-office catch ups and quarterly events to get to know your colleagues better
- Annual end of financial year and end of calendar year events, in addition to social club arrangements
- Optional annual charity volunteering day, facilitated by us
- 3 additional personal leave days per year – for whatever you need
- Flexible public holidays – to celebrate our diversity you can “Swap” 2 public holidays for a more culturally significant day to suit you
Applications will only be considered where you clearly explain in an application letter why you are a match for this role. You must also include your resume.
Applicants must be an Australian Citizen or Permanent Resident to apply for this role.
Only shortlisted candidates will be contacted.
Applicants must be an Australian Citizen or Permanent Resident to apply for this role.
Only shortlisted candidates will be contacted.
About
CFC is a specialist insurance provider, pioneering emerging risk and market leader in cyber. Our global insurance platform uses cutting-edge technology and data science to deliver smarter, faster underwriting and protect customers from today's most critical business risk.Headquartered in London with offices in New York, Melbourne, Sydney, Austin, Madrid, Brussels and Brisbane, CFC has over 1100 staff and is trusted by more than 100,000 businesses across 90 countries.At CFC, insurance isn't just about underwriting. From data science to software development, and digital marketing design, we've got something for everyone. We're passionate about pushing boundaries, thinking differently and building the insurance company of the future.CFC is committed to the principles of equal opportunities and creating an environment in which all individuals are always treated with dignity and respect. We encourage a diverse corporate culture of openness and appreciation to create an environment in which your talent can be developed in the best possible way. Should you require any reasonable adjustments at any stage of the recruitment process please let us know.
Skills Required
- Proven administration and customer experience
- Prior experience in insurance
- Professional and positive "can-do" attitude
- Experience in a busy, high-volume environment
- Ability to work autonomously and in a team
- Excellent customer service skills, written and verbal
- Excellent attention to detail and organisation skills
- Strong IT skills, including proficiency with Microsoft Office
- Strong sense of accountability
- Australian Citizen or Permanent Resident status
- Include a resume and an application letter explaining fit for the role
CFC Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CFC and has not been reviewed or approved by CFC.
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Strong & Reliable Incentives — Variable pay is positioned as a core part of total compensation, with a group‑wide annual bonus highlighted as a consistent feature. Expanding employee share ownership is described as enhancing overall rewards alongside bonuses.
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Healthcare Strength — Private medical insurance is provided, complemented by dental and optical cashback and a 24/7 employee assistance programme. These elements indicate comprehensive health coverage beyond standard medical plans.
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Leave & Time Off Breadth — Time away provisions include 25 days of holiday and paid volunteer time, signaling a broad approach to time off. Additional practices such as company social events support overall work–life rhythm, though they are not leave per se.
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The Company
What We Do
CFC is a specialist insurance provider, pioneer in emerging risk and market leader in cyber. Their global insurance platform uses cutting-edge technology and data science to deliver smarter, faster underwriting and protect customers from today’s most critical business risks.
