The Role
Provides administrative and secretarial support for managers and staff. Duties include answering phones, greeting visitors, handling customer and employee concerns, preparing schedules and operational documents, processing biweekly payroll through eTime, completing new-hire paperwork, maintaining personnel records, and assisting with employee matters involving pay and benefits.
Summary Generated by Built In
Job Summary & Responsibilities
Service Management Systems is Hiring an Admin. Assistant at Greater Clark County Schools in Jeffersonville, IN
Summary: Oversees administrative duties in large accounts, including processing payroll, pre-employment and new hire paperwork, status changes and disciplinary action; answering telephones and interacting with customers and employees; and maintaining operational and personnel documents.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
· Answers the department telephone, taking messages, forwarding calls and coordinating with callers, employees and SMS managers.
· Greets and screens visitors, as appropriate. Requires tact and diplomacy in dealing with variety of people.· Requires understanding of company policies and procedures.
· Requires research into various subjects on behalf of managers.
· Requires appropriate handling of complaints from customers and employees.
· Uses the computer to prepare Word and Excel documents in support of the operations, including documents such as work schedules, QA reports, disciplinary action forms and other operational or personnel documents.
· Uses the computer to process biweekly payroll through eTime and prepares required payroll reports.
· Assists in the preparation and processing of pre-employment and new hire paperwork for applicants and new employees.
· Assists with variety of employee matters including pay, benefits or personal needs.
· Performs secretarial and administrative support functions for managers, supervisors and staff
Supervisory Responsibilities: None.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and climb or balance. The employee must frequently lift and/or move more than 20 pounds. Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus
Preferred QualificationsQualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience: High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.
Language Ability: Ability to read and interpret documents such as policies and procedure and manuals. Ability to prepare variety of documents. Bilingual is a plus.
Math Ability: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills: Very good computer skills required. Knowledge of Microsoft Office software; Excel, Word, Outlook.Certificates and Licenses:No certifications needed
Pay Range50,000-55,000
Compensation & BenefitsWe are proud to offer the following benefits:
- Insurance: Medical with available FSA and/or HSA, Dental, Vision, Short-Term and Long-Term Disability, Life, and Accidental Death and Dismemberment, Critical Illness, and Accident.
- Paid time off: Vacation, sick time and/or PTO (Only where required by local requirements and contract agreements), Paid Leave (only where required by law), Holidays (salaried positions only), Bereavement Leave, Jury Duty Leave.
- Bonuses: Employee Recognition Awards, Employee Referral Bonus Program (hourly employees only), Bonus Program (designated management and executive level positions only).
- Other: 401K Retirement Savings Plan, Vehicle Allowance (DM positions and above only).
Skills Required
- High school diploma, GED, or equivalent combination of education and experience
- One to three years of related experience and/or training
- Ability to read and interpret policies, procedures, and manuals
- Ability to prepare various documents
- Basic arithmetic skills using whole numbers, fractions, and decimals
- Ability to solve practical problems and interpret written, oral, diagram, or schedule-based instructions
- Very good computer skills
- Knowledge of Microsoft Office, Excel, Word, and Outlook
- Bilingual language skills
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The Company
What We Do
SMS is an enterprise IT services provider that has spent five decades delivering technology services in environments where reliability, security, and accountability are critical. While the company has a strong background in federal IT, its professional work is broader than any one sector, providing critical technology infrastructure and managed services to a wide variety of high-stakes clients across different industries.
