ADA Generalist II

Location: Erie, PA
Work arrangement: Onsite
Employment type: 6-month temporary role with possibility of extension
Compensation: Starting at $32/hr. 

Kaeppel Consulting is in immediate need of an ADA Generalist II to support employee workplace accommodations for one of our preferred clients. This position independently manages moderately complex accommodation requests, with a particular focus on remote-work accommodations and return-to-office coordination.

The successful candidate will guide employees through the interactive process, evaluate supporting documentation, collaborate with leaders and HR partners, and maintain accurate, confidential records. This opportunity is well suited to a professional who combines thoughtful employee support with sound judgment, strong organization, and consistent follow-through.

• Independently manage accommodation cases from intake and documentation through eligibility review, implementation, tracking, and follow-up.

• Engage employees in the interactive process to understand accommodation needs, particularly those involving remote work.

• Evaluate requests in accordance with the Americans with Disabilities Act, applicable laws, and company policies.

• Provide employees and leaders with clear, timely information about documentation requirements, eligibility, case status, and next steps.

• Coordinate accommodation-related return-to-office activities with employees and appropriate company partners.

• Follow up on approved accommodations to assess effectiveness and obtain updated documentation when appropriate.

• Recognize complex situations or potential legal risks and escalate them to the appropriate resources.

• Maintain confidential case records in HR systems, ensuring accuracy, completeness, and data integrity.

• Prepare accommodation reports and analyze data to support case oversight and process improvements.

• Assist with system updates, procedural changes, documentation, research, and special projects.

• Maintain knowledge of accommodation practices and their intersections with leave and other time-away-from-work benefits.

Candidates must meet one of the following education and experience combinations:

• Bachelor’s degree in human resources, nursing, health administration, or a related field, plus three years of related HR, legal, benefits, or healthcare experience; or

• Associate’s degree in one of these fields, plus five years of related experience; or

• High school diploma or equivalent, plus seven years of related experience.

Additional requirements:

• Proficiency with word processing, spreadsheet, and presentation software.

• Ability to communicate clearly and professionally with employees, leaders, and business partners.

• Strong organization, attention to detail, and ability to manage competing priorities.

• Discretion when handling confidential employee information.

• Sound judgment and the ability to work independently while recognizing when additional guidance is needed.

• Working knowledge of workplace accommodation and leave practices and related laws.

• Experience managing Americans with Disabilities Act accommodation cases and Family and Medical Leave Act cases.

• Experience evaluating remote-work accommodation requests and coordinating return-to-work or return-to-office arrangements.

• Experience using HR or case-management systems to document cases, monitor follow-ups, and produce reports.

• Professional certification such as Senior Professional in Human Resources (SPHR) or Certified Leave Management Specialist (CLMS).

You can guide sensitive conversations with empathy and professionalism, keep cases moving through timely follow-up, and explain processes clearly. You document your work thoroughly, evaluate requests thoughtfully, and collaborate effectively to support employees and business operations.

Please submit your resume highlighting relevant experience in workplace accommodations, leave administration, disability case management, human resources, benefits, legal services, or healthcare.