Accts Receivable Rep II, III, or Senior, DOE

Work from home within Idaho, Oregon, Utah, and Washington. Preference will be given to current employees and candidates who reside in Idaho or Utah.

Build a career with purpose. Join our Cause to create a person-focused and economically sustainable health care system.  

Who We Are Looking For: 

Every day, Cambia’s dedicated team of Accts Rec Rep II, III, or Sr DOE is living our mission to make health care easier and lives better. As a member of the Treasury and Cash Management team, our Accts Rec Rep II, III, or Sr performs tasks associated with the management of the Cambia accounts receivable processes to ensure timely and accurate handling of past due/delinquent accounts – all in service of creating an economically sustainable health care system.

Do you have strong organization and time management skills? Do you have a passion for interacting with others? Then this role may be the perfect fit. 

What You Bring to Cambia: 

Qualifications:  

·       The Accounts Receivable Rep II would have a high school diploma and solid performance for a sustained period of time in the level I or 2 years of experience in accounts receivable, collections, or treasury capacity, or an equivalent combination of education and work related experience.

·       The Accounts Receivable Rep III would have a high school diploma and solid performance for a sustained period of time in the level II or 3 years of experience in accounts receivable, collections, or treasury capacity, or an equivalent combination of education and work related experience.

·       The Accounts Receivable Rep Sr would have a high school diploma and solid performance for a sustained period of time in level III or 4 years of experience in accounts receivable, collections, or treasury capacity, or an equivalent combination of education and work related experience.

Skills and Attributes: 

Level II

·       Demonstrated ability to apply basic mathematical concepts and calculations.

·       10-key by touch - 8,500 KPH or 40 WPM keyboarding / typing.

·       Strong interpersonal skills.

·       Demonstrated excellence in written, verbal and listening communication skills.

·       Experience using and navigating through a variety of personal computer software applications, including Excel and Word.

·       Demonstrated negotiating skills, with the ability to be assertive and persuasive.

·       Working knowledge of general office practices and procedures.

·       Ability to work as part of a team and interact effectively with others.

·       Demonstrated strength in attention to detail.

·       Working knowledge of accounts receivable and delinquency processes.

·       Experience with AI tools and technologies to enhance productivity and decision-making in professional settings highly desired

Level III

·       Requirements of level II in addition of:

·       In-depth knowledge of accounts receivable and delinquency processes.

·       Demonstrated problem solving abilities with minimal review of work required.

Level Sr

·       Requirements of level II and III in addition of:

·       Proven ability to lead, train, coach and/or mentor.

·       Advanced understanding of all aspects of the Delinquency Policy & Procedures and Delinquency Definitions.

·       Demonstrated ability to work in high-pressure circumstances on multidisciplinary, unconnected tasks, with little or no supervision and produce detailed work during periods of high volume demands.

What You Will Do at Cambia:  

Level II

·       Fields incoming and outgoing calls to customers about past due or delinquent accounts, handling high call volumes with ease and confidence.

·       Provides customer service to internal and external customers, maintaining a customer-focused approach toward their financial difficulties.

·       Performs ongoing accounts receivable management consistent with Cambia Delinquency Policies to ensure timely receipt of payments.

·       Documents account notes with full and complete descriptions of conversations, negotiations, payment arrangements, and any updates performed.

·       Coordinates and supports the policy cancellation, reinstatement, and appeal process with Membership, Customer Service, Underwriting, and Marketing for Individual and Group premium delinquency.

·       Communicates with internal and external customers, members, brokers, vendors, and business partners on Cash Management, Premium Processing, A/R, and Delinquency issues.

·       Participates in Group Accounts Receivable (GAR) process improvement efforts and handles large group tasks, including fund reporting.

Level III

·       Requirements of level II in addition of:

·       Assist with department reporting (metrics, delinquency, and Dept of Insurance) for GAR.

Level Sr

·       Requirements of level III in addition of:

·       Complete department reporting (metrics, delinquency, and Dept of Insurance) for GAR.

·       Oversee a complete segment of credit and collection duties with minimal supervision and technical assistance.

·       Continually identifies and implements process improvements that increase productivity and accuracy, and eliminate redundancy, manual processing and records processing.

Pay ranges vary based on the candidate's work location. The expected hiring range depends on skills, experience, education, and training; relevant licensure / certifications; and performance history.

Level II

·       National pay structure — applies to Washington, Oregon, and to the Boise, Lewiston, and Salt Lake City metro areas: The full hourly range is $20.00 - $32.50 per hour and the bonus target is 5%.

·       Regional pay structure — applies to Idaho, and Utah locations outside the metro areas listed above: The full hourly range is $18.00 - $29.30 per hour and the bonus target is 5%.

Level III

·       National pay structure — applies to Washington, Oregon, and to the Boise, Lewiston, and Salt Lake City metro areas: The full hourly range is $22.00 - $35.80 per hour and the bonus target is 5%.

·       Regional pay structure — applies to Idaho, and Utah locations outside the metro areas listed above: The full hourly range is $19.80 - $32.30 per hour and the bonus target is 5%.

Level Sr

·       National pay structure — applies to Washington, Oregon, and to the Boise, Lewiston, and Salt Lake City metro areas: The full hourly range is $24.10 - $39.30 per hour and the bonus target is 5%.

·       Regional pay structure — applies to Idaho, and Utah locations outside the metro areas listed above: The full hourly range is $21.70 - $35.40 per hour and the bonus target is 5%.

About Cambia

Working at Cambia means being part of a purpose-driven, award-winning culture built on trust and innovation anchored in our 100+ year history. Our caring and supportive colleagues are some of the best and brightest in the industry, innovating together toward sustainable, person-focused health care.  Whether we're helping members, lending a hand to a colleague or volunteering in our communities, our compassion, empathy and team spirit always shine through.

Why Join the Cambia Team?

At Cambia, you can:  

• Work alongside diverse teams building cutting-edge solutions to transform health care.  
• Earn a competitive salary and enjoy generous benefits while doing work that changes lives.  
• Grow your career with a company committed to helping you succeed. 
• Give back to your community by participating in Cambia-supported outreach programs.  
• Connect with colleagues who share similar interests and backgrounds through our employee resource groups.  

We believe a career at Cambia is more than just a paycheck – and your compensation should be too. Our compensation package includes competitive base pay as well as a market-leading 401(k) with a significant company match, bonus opportunities and more.  

In exchange for helping members live healthy lives, we offer benefits that empower you to do the same. Just a few highlights include: 

• Medical, dental and vision coverage for employees and their eligible family members, including mental health benefits. 
• Annual employer contribution to a health savings account.  
• Generous paid time off varying by role and tenure in addition to 10 company-paid holidays. 
• Market-leading retirement plan including a company match on employee 401(k) contributions, with a potential discretionary contribution based on company performance (no vesting period). 
• Up to 12 weeks of paid parental time off (eligibility requires 12 months of continuous service with Cambia immediately preceding leave). 
• Award-winning wellness programs that reward you for participation. 
• Employee Assistance Fund for those in need. 
• Commute and parking benefits. 

Learn more about our benefits. 

We are happy to offer work from home options for most of our roles. To take advantage of this flexible option, we require employees to have a wired internet connection that is not satellite or cellular and internet service with a minimum upload speed of 5Mb and a minimum download speed of 10 Mb.

As part of our security requirements, new hires will need access to a personal mobile device to set up Multi-Factor Authentication (MFA) upon joining the company. MFA is an important layer of protection for accessing Cambia systems and is required for all employees.