Our Story:
Crisis Prevention Institute Inc. (CPI) is the worldwide leader in evidence-based de-escalation and crisis prevention training and dementia care services. Our programs teach professionals the skills to recognize, prevent, and respond to crises in the workplace. Since 1980, we’ve helped train more than 17 million people within service-oriented industries including education, health care, behavioral health, long-term care, human services, security, corporate, and retail.
At CPI, we are dedicated to changing behaviors and reducing conflict for the Care, Welfare, Safety, and Security of everyone. We believe the power of empathy, meaningful connections, personal safety, and security are the antidotes to fear and anxiety. It’s a philosophy that is central to everything we do, and traces back to our beginning.
As a member of the team, you can expect to:
- Make a difference through your work – You’ll be proud to tell your family and friends about what you do.
- Gain significant career experience only obtained within a fast-growing organization – Entry-level roles through executive leadership.
- Feel fulfilled and have fun – We work hard but make the time to build meaningful relationships and celebrate the wins.
The Accounts Receivable Specialist is responsible for managing and collecting outstanding accounts receivable balances to support cash flow objectives. This role works directly with customers and internal departments to resolve payment issues, reduce delinquent accounts, and maintain positive customer relationships.
What You Get To Do Everyday:
- Contact customers within a managed portfolio regarding past-due invoices through phone calls, emails, and written correspondence.
- Monitor accounts receivable aging reports and prioritize collection activities based on risk and delinquency status.
- Research and resolve invoice discrepancies, payment disputes, and billing issues in collaboration with internal departments.
- Identify and manage payment arrangements and follow up on commitments to ensure timely resolution of outstanding balances.
- Maintain accurate documentation of collection activities, customer communications, and account status updates using financial ERP tools.
- Review and manage communication of customer collection letters weekly.
- Utilize an internal ticketing system to manage and resolve internal inquiries regarding outstanding customer account balances.
- Assist with cash application activities and reconciliations of customer accounts as needed.
- Actively monitor collection activities, aging trends, delinquencies, and other relevant metrics.
- Support period close activities by ensuring customer accounts are accurate, up to date, and or risks appropriately identified.
- Build and maintain positive relationships with customers while balancing collection objectives.
- Respond professionally and timely to customer inquiries regarding invoices, payments, and account balances.
- Escalate unresolved or high-risk accounts to management as appropriate.
- Establish and maintain collaborative relationships with key internal stakeholders within other departments.
- Identify opportunities to improve collection processes, reduce outstanding balances, and enhance operational efficiency.
- Assist in maintaining accurate customer account information.
- Perform other position-related duties as necessary
- 2+ years of collections, accounts receivable, or related accounting experience preferred
- Proficiency working with ERP systems and Microsoft Office applications, particularly Excel
- Strong communication and negotiation skills.
- Excellent customer service and relationship-building abilities.
- Ability to handle difficult conversations professionally and effectively.
- Strong organizational skills and attention to detail.
- Ability to manage multiple priorities and follow through on outstanding issues.
- Self-motivated with strong follow-up skills.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team.
- Basic understanding of accounting principles and accounts receivable processes.
- Professional demeanor with a positive and high-energy attitude
- Experience working with Microsoft Dynamics D365 Finance and Operations (“F&O”) and Customer Experience (“CE”)
- Competitive Pay
- Comprehensive benefits package
- 401K
- PTO
- Health & Wellness Days
- Paid Volunteer Time Off
- Continuing education and training
- Hybrid Work Schedule
- Paid Parental Leave
Skills Required
- 2+ years of collections, accounts receivable, or related accounting experience
- Proficiency working with ERP systems and Microsoft Office applications, particularly Excel
- Strong communication and negotiation skills
- Excellent customer service and relationship-building abilities
- Ability to handle difficult conversations professionally and effectively
- Strong organizational skills and attention to detail
- Ability to manage multiple priorities and follow through on outstanding issues
- Self-motivated with strong follow-up skills
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- Basic understanding of accounting principles and accounts receivable processes
- Professional demeanor with a positive and high-energy attitude
What We Do
Since 1980, the Crisis Prevention Institute has helped millions of individuals begin a journey of positive, supportive, and empathic caring for people of all ages. • We believe in the power of empathy, compassion, and meaningful connections. • We consider personal safety and security the antidotes to fear and anxiety; and that listening leads to understanding. • We know when those who care for others feel prepared and confident in their abilities, they can make the world a better place. CPI’s crisis prevention training gives professionals the confidence to prevent and respond to workplace violence. With a focus on healthcare, education, human services, and dementia care, CPI sets the standard for best practices in evidence-based workplace violence prevention. Our training is designed to support the safety and well-being of both staff and those in their care. We teach the skills that help professionals de-escalate verbal and physical crises in the workplace, with an array of solutions that address the full spectrum of risk levels. Solutions Nonviolent Crisis Intervention® Training: Nonviolent Crisis Intervention Training focuses on verbal de-escalation and early intervention, giving staff an effective framework for decision making and problem solving, as well as teaching safe disengagements and physical interventions that can be implemented with the least use of force, providing the safest environment for all parties involved. Verbal Intervention™ Training: This program is ideal for organizations that have a hands-off policy, and for staff members who don’t experience higher risk situations requiring physical interventions, instilling the confidence and skills to verbally respond to disruptive behaviors, and prevent further escalation. To learn more about CPI and our full offering of industry-leading solutions, visit us today at crisisprevention.com.
