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Our mission is to help organizations serve and support customers and employees in proactive, personalized ways.
The Role
Lead and mentor an Accounts Payable team to deliver operational goals, implement process improvements and automation, define OKRs, manage projects, and drive cross-team collaboration to scale AP operations.
Summary Generated by Built In
At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
Accounts Payable Team Lead
Why We Have This Role
This role exists to act as the pacesetter for our Accounts Payable team, helping shift our function toward a more strategic and efficient operation. You will serve as the functional lead for a team of specialists, taking on increasing responsibility for tracking and delivery of team projects and initiatives. We need a builder who actively seeks to establish OKRs, drive process improvements, and solve challenging issues to support Qualtrics' rapid growth.
How You’ll Find Success
- Operational Delivery: You deliver against goals, timelines, and individual OKRs, and can communicate the significance of your work. You successfully navigate ambiguous or uncertain situations with appropriate support.
- Process Engineering: You demonstrate a growing ability to identify opportunities for synergy and efficiency across the team. You don't just accept "how it's always been done"; you help implement automation and improvements.
- Decisiveness & Problem Solving: You make decisions independently based on analysis, experience, and judgment. You proactively address and overcome obstacles, avoiding procrastination.
- Cross-Team Connection: You maintain open lines of communication within and across teams to enable effective collaboration.
- Inclusive Leadership: You actively create inclusive connections, contribute to communities, and balance your own interests with the interests of others.
How You’ll Grow
- Lead From the Front: You will possess a deep understanding of how the AP function operates and how it contributes to broader organizational goals.
- Drive Organizational Impact: Your ability to recognize the importance of considering different points of view and balancing short-term and longer-term goals will have a measurable impact.
- Continuous Learning: You will learn proactively from multiple sources, including mistakes, as an essential part of your professional development
Things You’ll Do
- Guide daily workflows for AP specialists and track the delivery of team projects and initiatives.
- Identify, set, and implement OKRs and action plans to achieve timely results.
- Identify opportunities for automation and efficiency; assist in transitioning manual tasks into scalable workflows.
- Effectively convey ideas, solutions, and problems with your manager, peers, and internal customers.
- Solicit feedback and initiate discussions about development areas for yourself and peer workflows.
What We’re Looking For On Your Resume
- Project & Team Leadership: Experience guiding projects or acting as a functional lead/mentor for team members; you show a strong willingness to tackle challenging issues.
- Operations Mindset: Background in general operations or process improvement. We value your ability to optimize systems more than deep, technical AP knowledge.
- Builder Mentality: Examples of times you didn't just run a process, but improved it. You should be able to point to specific metrics, automations, or changes you implemented that left the org better than you found it.
- Adaptability & Inclusivity: Experience working in a fast-paced environment where you demonstrate awareness of cultural norms and your social location in workplace interactions.
- Technical Aptitude: Comfort with systems and data; experience implementing new tools or metrics dashboards is a strong plus.
What You Should Know About This Team
- We Are Builders: We are currently in a phase of construction and refinement. This is the perfect team for someone who wants to get their hands dirty and build something lasting.
- Impact Over Status Quo: We value new ideas and fresh perspectives. If you see a better way to do something, we want you to lead the charge in changing it.
- Growth Oriented: We are a team subject to growth, meaning your scope and influence have the potential to expand as you demonstrate success.
Our Team’s Favorite Perks and Benefits
- Annual Experience Bonus
- Quarterly Wellness Bonus
- Annual Remote Work Policy
- And more!
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life. #hybrid
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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What the Team is Saying
Saloni
Software Engineer
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Software Engineer
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Product Marketing Manager, Frontline CX Product Portfolio
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The Company
What We Do
Qualtrics is trusted by thousands of the world’s best organizations to power exceptional customer and employee experiences that build deep human connections, increase customer loyalty, boost employee engagement, and drive business success. Our advanced AI and specialized Experience Agents™ allow businesses and governments to proactively interact with customers and employees in personalized ways across every channel and touchpoint, respond in-the-moment to fix or improve experiences, and stay across the latest market trends and opportunities. Our vision, as an organization, is to improve the human experience.
Why Work With Us
We're a place where strategic risks are encouraged & complex problems get solved together. Where nimble teams are empowered to set aggressive goals & move fast to win. A place that makes you feel safe as your authentic self. Where everyday work results in growth. And, most importantly, where what you do matters. That's why we work at Qualtrics.
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About our Teams
Qualtrics Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader.
Typical time on-site:
3 days a week
