Accounts Executive (IGT1 Lanka: WorkWave)

About IGT1 Lanka:

IGT1 Lanka is a rapidly growing offshore technology and talent solutions company based in Port City Colombo. We are a fully owned subsidiary of IGT I Holdings Sweden AB, funded by the three of world’s leading private equity firms; EQT Group, Hg, and TA Associates. We’re also proud to be a sister company of IFS, Sri Lanka’s largest and most established technology company. 

At IGT1 Lanka, we partner with global businesses to scale operations, accelerate innovation, and build world-class SaaS platforms through high-quality offshore delivery. Our people-first culture champions diversity, teamwork, and continuous learning, creating an environment where talent thrives. 

With a team of over 300 professionals and counting, we are always looking for passionate, skilled individuals who want to make a global impact while being part of something extraordinary. 

Through our offshore collaboration model, you'll be embedded within the team of one of our esteemed international clients, contributing directly to high-impact, enterprise-level initiatives. 

About WorkWave:

WorkWave is a field service management software that provides SaaS solutions for businesses in the service industry (HVAC, Plumbing & Electrical, Cleaning, Lawn & Landscape, Home Delivery, Logistics & Distribution). We empower these businesses to deliver exceptional customer experiences and grow their customer base on our efficient and easy-to-use platform.

The WorkWave Team is seeking a dedicated and detail-oriented Finance Executive to join our dynamic finance team, composed of professionals committed to achieving our company’s financial goals and business objectives.

• Own and support billing operations, ensuring accuracy, timeliness, and proper customer communication.
• Assist with collections efforts, including following up with customers, managing escalations, and maintaining records of communication.
• Manage and update customer account data, track open receivables, and help resolve disputes or discrepancies as they arise.
• Support the ongoing maintenance of finance-related systems, tools, or integrations (e.g. billing platforms, payment portals).
• Collaborate closely with Customer Success, Sales, and Accounting teams to improve quote-to-cash workflows.
• Regularly engage with customers via phone to follow up on outstanding balances, clarify billing questions, and ensure timely resolution of payment issues in a professional and customer-friendly manner.
• Assist in various ad hoc projects, process improvements, and operational initiatives.
   
• Position will require working during North American shift hours, specifically from 5:30 PM to 2:30 AM IST.

• Bachelor’s degree in Finance, Business, or a related field.
• 2–3 years of experience in finance operations, billing, collections, or related roles.
• Strong attention to detail, follow-through, and organizational skills.
• Comfortable working with financial systems and Excel/Google Sheets.
• Clear and professional communication skills — both written and verbal.
• Ability to manage multiple priorities and meet deadlines in a dynamic environment.