Accounts & Customer Specialist

Description

Position Overview

 We are looking for someone to be responsible for managing customer accounts with outstanding balances while delivering exceptional customer service. This role blends strong communication skills with effective collection strategies to maintain healthy cash flow, resolve billing issues, and support positive customer relationships. There is the opportunity for receiving a bonus and working hybrid after being fully trained. 

Key Responsibilities

• Proactively reach out to customers—both individuals and businesses—to discuss outstanding balances, provide account updates, and encourage timely payment in a professional, service-focused manner.
• Conduct consistent follow-up on delinquent accounts through phone calls, emails, and written correspondence, ensuring all interactions reflect a courteous and solutions-oriented approach.
• Process and post customer payments, including credit card transactions, ACH payments, and other remittances, with accuracy and attention to detail.
• Deliver high-quality customer service by addressing billing inquiries, resolving payment concerns, and guiding customers through account issues with patience and clarity.
• Investigate and resolve billing discrepancies by collaborating with internal teams such as accounting, operations, and billing to ensure customer satisfaction and accurate account resolution.
• Negotiate payment arrangements and establish payment plans when appropriate, balancing customer needs with company guidelines.
• Maintain detailed, accurate, and timely documentation of all collection efforts, customer communications, and account updates.
• Review and monitor aging reports to prioritize outreach and collection activities based on account status and risk.
• Coordinate with third-party collection agencies when escalation is necessary, ensuring a smooth and professional transition.
• Utilize accounting and ERP systems to track, manage, and report on accounts receivable activity.
• Support cash application processes, including posting credit card deposits and ACH payments.
• Identify opportunities to improve customer service, streamline collection processes, and enhance overall receivables efficiency.
• Perform additional duties and special projects as assigned.

Benefits

• Medical, Dental and Vision coverage, including some plans that are 100% employer paid
• 401K Retirement Plan with Company match
• 8 paid holidays off per year
• Paid Time Off (PTO) Plan
• Life Insurance
• Employee Assistant Program
• Company Paid Short- and Long-Term Disability Insurance
• $25.00 – $32.00 per hour, depending on experience

Requirements

• High School Diploma or GED required; college-level coursework in accounting or an Accounting degree preferred.
• 1–3 years of experience in customer service, collections, accounts receivable, or general accounting preferred.
• Basic to intermediate computer skills, including proficiency in Microsoft Office (especially Excel) and accounting software systems.
• Strong mathematical and analytical skills with attention to detail and accuracy.
• Effective verbal and written communication skills, with strong grammar, spelling, and proofreading abilities.
• Ability to handle sensitive conversations professionally and maintain positive customer relationships.
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
• Self-motivated with the ability to work independently and take initiative.
• Demonstrated sound judgment, problem-solving skills, and attention to detail.
• Flexibility and adaptability in a fast-paced environment.
• Ability to anticipate work needs and follow through with minimal supervision.