Job Track Description:
- Must have good knowledge in working on MS office applications.
Primary role of Cash app/Billing/Collections for global customers
- Reporting actual Billing/Cash Applications Collections against monthly targets
- Quality review of Cash Application/Billing process
- Follow up through mails and calls
Escalation of issues to Stake holders.
Should be able to solve & help customers and business teams in case of queries related to their invoices
Research and analyse the disputes/deductions in ERP
Follow-up with various departments to get supporting documents/info for dispute/deductions resolution
Ability to monitor and maintain assigned accounts for receivable reaching prescribed collection status and do so in a timely efficient manner
Investigate and escalate if necessary, customer claims of improper billing, billing disputes, other responsible parties, etc.,
Deliver quality customer service by researching and responding to all internal/external stake-holders inquiries quickly, effectively and professionally
Excellent written & verbal communication,
Should have a good attitude to learn and be committed
Exposure in SAP/S4HANA will be added plus point
Essential Requirement:
Commerce and accounting background
Ability to analyse the past due receivables
1-2 Years of experience mainly in BPO.
Good Oral and Written communication skills
- Experience in follow up through mails and calls
- Worked on Billing/Cash App/Collections
AR process knowledge (Preferably End to End)
Experience in Excel as well as PowerPoint presentation.
Should be willing to work in shifts
Good to have:
SAP experience
Operations review with client and management
About Us
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
About the TeamConduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.
Skills Required
- Commerce and accounting background
- 1-2 years of experience, mainly in BPO
- Good oral and written communication skills
- Experience with follow-up through emails and calls
- Experience working on billing, cash application, and collections
- Accounts receivable process knowledge, preferably end-to-end
- Ability to analyze past-due receivables
- Experience with Excel and PowerPoint presentations
- Willingness to work in shifts
- Knowledge of Microsoft Office applications
- SAP experience
- Experience with operations reviews involving clients and management
Conduent Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Conduent and has not been reviewed or approved by Conduent.
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Healthcare Strength — Health coverage is broad, with multiple plan options, preventive care at 100%, telemedicine access, behavioral health support, and wellness resources.
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Leave & Time Off Breadth — Paid time off, holidays, sick days, volunteer time, and parental leave are included, offering multiple avenues for rest and personal needs.
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Wellbeing & Lifestyle Benefits — Perks include childcare and commuter benefits, fitness stipends, discount programs, an Employee Assistance Program, and a remote work program that support overall wellbeing.
Conduent Insights
What We Do
Conduent delivers mission-critical services and solutions on behalf of businesses and governments — creating exceptional outcomes for its clients and the millions of people who count on them. Through process, technology and our diverse and dedicated associates, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward. At Conduent, we are one team with one mission. When you join Conduent, you are engaged in creating the future — both our company’s and your own. You’ll have the opportunity to grow and thrive through experiences and formalized learning programs.
