Accounting Lead - PNM

Role Details

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.

More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact.

Join us at Crescendo, and let’s build the future of customer experience together.
 

The Role

We are seeking a Accounting Lead to join our growing team. This role reports to the Revenue Manager and plays a crucial part in monitoring the daily financial operations of our innovative payments platform. You'll be responsible for ensuring the accuracy and efficiency of settlements and disbursements, performing essential reconciliations, and resolving any discrepancies in a timely manner.
The ideal candidate has a strong foundational knowledge of Generally Accepted Accounting Principles (GAAP), a keen eye for detail, and a passion for problem-solving. You'll work closely with both internal and external teams, so strong communication and interpersonal skills are a must. This position is perfect for someone who loves to learn new skills and is proactive in identifying and addressing challenges.
What You’ll Do:

• Monitor daily money movement activities, systems, and triaging alerts to provide insights and recommendations to improve accuracy and efficiency of settlements and disbursements.
• Executing various daily, weekly and monthly reconciliation and resolve discrepancies in a timely manner.
• Monitor and apply customer collections and apply net settlements of customers’ AR when necessary. 
• Monitor and triage tickets submitted to the Revenue Operations team
• Assist with month-end and year-end closing activities, including invoicing customers, preparing backup, journal entries, account reconciliations, and flux analysis.
• Investigate and address identified issues within the reconciliation system through problem-solving, seeking support from mentors and department experts as needed.
• Demonstrate curiosity regarding product innovation opportunities.
• Develop familiarity with and competency in using internal tools and processes.
• Understand financial concepts and apply them to reconciliation errors.
• Communicate effectively with internal and external parties to submit inquiries and provide timely updates on relevant issues.
• Develop comprehensive documentation for new accounting and financial processes, ensuring clarity and consistency.
• Regularly review and update existing documentation to reflect current practices, system updates, and organizational changes.
   

What We Expect From You:

• 4-5 years with Bachelor’s degree in Business, Finance, Accounting, or Related field
• Experience in Fintech Payments Company will be an advantage
• Loves learning new skills, tools, accounting operations and controls for money movement transactions. 
• Basic foundational knowledge of Generally Accepted Accounting Principal (GAAP) 
• Advanced ability in Microsoft Excel (VLOOKUP, SUMIF, Pivot Tables, VBA, etc.) preferred. 
• Excellent attention to detail and strong documentation skills. 
• Outstanding verbal and written communication skills. 
• Strong organizational and interpersonal skills. 
• Exceptional problem-solving abilities.
• Proactively identify and address questions or challenges, effectively communicating with team members and stakeholders to follow up on open items and ensure timely resolution.

What You’ll Get In Return:

• Hybrid working arrangements
• Competitive Base Salary
• Generous paid vacation
• Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
• Access to free posture-based fitness workouts from home
• Be part of a people-first, values-driven organization
• Work with innovative global partners and diverse teams
• Training opportunities provided by Crescendo and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development