Are you interested in Digital products with state-of-the-art AI solutions for Healthcare customers?
Would you like to work for a world-renowned global company?
Elsevier Health is seeking an "Manager, Account Manager" who would lead a team of account managers to drive strategic partnerships with hospitals and universities across Japan.
Responsibilities
Team Leadership & Development
- Lead, coach, and develop a high-performing account management team focused on Clinical Solutions customers in Japan
- Set clear performance objectives, KPIs, and individual development plans for team members
- Foster a customer-centric, collaborative team culture aligned with Elsevier's values
- Support recruitment, onboarding, and retention of top talent
Customer Relationship Management
- Build and maintain executive-level relationships with key healthcare stakeholders, including hospital leadership, clinicians, librarians, educators, and procurement teams
- Develop strategic account plans to drive retention, adoption, and growth
- Serve as an escalation point for complex customer issues and ensure timely resolution
- Ensure customers achieve measurable value from Elsevier's Clinical Solutions portfolio
Revenue Growth & Commercial Execution
- Drive new and renewal sales within assigned accounts
- Increase customer satisfaction
- Monitor pipeline health, forecast accuracy, and account performance metrics
- Support contract negotiations and commercial discussions
Market & Strategic Insight
- Maintain deep knowledge of the Japanese healthcare ecosystem, market trends, and competitive landscape
- Provide customer feedback and market intelligence to internal stakeholders including product and marketing teams
- Contribute to regional business planning and go-to-market initiatives
Cross-functional Collaboration
- Partner with Customer Success, Product, Marketing, Sales Operations, and Support teams to continuously improve the customer experience
- Participate in regional and global initiatives to optimize account management processes and best practices
- Ensure alignment between local customer needs and global strategic priorities
Requirements
- Bachelor's degree or above
- Minimum 3 years of B2B sales team management or minimum 5 years of B2B sales or account management experience. (preferably in healthcare, financial services, or other solution-based industries)
- Native-level Japanese
- Business-level English
- Ability to build and maintain executive-level relationships with senior stakeholders
- Commercial acumen — renewals, upselling, forecasting, pipeline management
- Strategic thinking — ability to develop and execute account plans
- Proven ability to coach, develop, and performance-manage a team
Preferred Qualifications
- Experience selling digital solutions, e-learning, or SaaS
- Background in solution-based or intangible product sales
- Strong leadership presence with a collaborative, team-first mindset
- Adaptability and comfort operating in a global, matrixed organization
Why Join Us
- Play a meaningful role in improving healthcare outcomes across Japan
- Lead a talented team with clear pathways toward senior leadership and business ownership
- Work within a truly global company with international exposure and collaboration opportunities
About the Business
A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
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Skills Required
- Bachelor's degree or above
- Minimum 3 years of B2B sales team management or minimum 5 years of B2B sales or account management experience
- Native-level Japanese
- Business-level English
- Ability to build and maintain executive-level relationships with senior stakeholders
- Commercial acumen (renewals, upselling, forecasting, pipeline management)
- Strategic thinking and ability to develop and execute account plans
- Proven ability to coach, develop, and performance-manage a team
- Experience selling digital solutions, e-learning, or SaaS
- Background in solution-based or intangible product sales
- Strong leadership presence with a collaborative, team-first mindset
- Adaptability and comfort operating in a global, matrixed organization
RELX Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RELX and has not been reviewed or approved by RELX.
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Retirement Support — Retirement support is positioned as a meaningful part of total rewards through a 401(k) plan with matching contributions, alongside other financial protections such as life and disability coverage. Tuition reimbursement and share purchase access further broaden the financial value of the package beyond base salary.
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Leave & Time Off Breadth — Leave and time off breadth appears strong, with generous vacation allowances, mental health days, and options like sabbaticals and tiered PTO by tenure. Parental and caregiving leaves are described in detail, reinforcing time-away benefits as a standout component of the overall package.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle benefits are supported by offerings such as mental health support (e.g., app access), EAP resources, gym-related perks, and wellness incentives. Flexible working hours and related work-life supports add to the perceived day-to-day value of benefits.
RELX Insights
What We Do
RELX is a global provider of information-based analytics for professional and business customers across industries. We help scientists make new discoveries, doctors and nurses improve the lives of patients and lawyers win cases. We prevent online fraud and money laundering, and help insurance companies evaluate and predict risk. Our events enable customers to learn about markets, source products and complete transactions. In short, we enable our customers to make better decisions, get better results and be more productive. We do this by leveraging a deep understanding of our customers to create innovative solutions which combine content and data with analytics and technology in global platforms. RELX serves customers in more than 180 countries and has offices in about 40 countries. It employs approximately 30,000 people of whom almost half are in North America. We operate in four major market segments: Scientific, Technical & Medical; Risk & Business Analytics; Legal; and Exhibitions.
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