Who we are:
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
Visit gomotive.com to learn more.
As an Account Support Specialist, Order Management (OM), you will be a critical part of our Finance organization, serving as the primary point of contact for Order Management for our Enterprise and Strategic Account Managers. This role is a key liaison between the sales team and various internal departments, ensuring a smooth and efficient quote-to-cash process. You will be responsible for providing expert support on all order management & direct customer related inquiries, from initial quoting to final delivery and beyond.
What You'll Do:- Support Account Managers and Customers:
Act as the main point of contact for Enterprise and Strategic Account Managers, providing direct support to them and their customers for OM-related queries.
- Customer & Shipment Management:
Cable orders, open shipment queries, and replacements.
Work closely with customers to address and resolve any issues related to their orders and shipments.
- RMA (Return Merchandise Authorizations):
DRI for all customer RMA requests with serial numbers, replacements, Account level device count alignment to be directly in contact with customers.
- Quoting and Sales Support:
Provide hands-on assistance with the quoting process and CPQ (Configure, Price, Quote) for Account Managers.
Ensure all necessary details, including cable specifics and additional customer requests, are accurately captured in quotes and orders.
- Process Coordination:
Collaborate with cross-functional teams, including Finance, Fulfillment, and Customer Support, to ensure a seamless end-to-end order process.
Proactively identify and resolve potential issues in the quote-to-cash process to prevent delays and improve efficiency.
- Documentation & Systems Management:
Ensure all customer and order information is meticulously entered and maintained in CRM systems, such as Salesforce and Zuora.
Work on sales order creation, churn processing, and account reconciliations as needed
What We're Looking For:- Technical Acumen: A strong understanding of the quote-to-cash process and customer delivery lifecycles.
- Communication Skills: Excellent verbal and written communication skills with the ability to effectively liaise with both internal stakeholders (Account Managers, leadership) and external customers.
- Attention to Detail: Meticulous and highly organized, with a focus on accuracy and consistency, especially when handling high volumes of work.
- Problem-Solving: The ability to proactively identify root causes of issues and find creative, effective solutions.
- Adaptability: Proven ability to thrive in a fast-paced, high-volume environment and manage multiple priorities simultaneously.
- System Proficiency: Proficient with CRM systems (preferably Salesforce) and other relevant tools like G-Sheet, Zoura, Salesloft, Snowflake, Retool.
- Relevant Experience: 4+ years Prior experience in a Customer facing Operations, or a similar support-focused role is a plus.
- Proactive Management: Proactive Organized working is needed to be on top of lifecycle events of customer needs and following up to ensure process executions
- Data Management: Multitasking with abilities to manage hygiene of data for quick fetching of data for customer queries
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
Please review our Candidate Privacy Notice here.
UK Candidate Privacy Notice here.
The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.
All job postings are for existing vacancies. Please note; some interviews or new-hire training sessions may be held in person at one of our global offices.
Skills Required
- Strong understanding of the quote-to-cash process and customer delivery lifecycles
- Excellent verbal and written communication skills
- Ability to liaise effectively with internal stakeholders and external customers
- Meticulous organization and attention to detail when handling high volumes of work
- Ability to identify root causes and develop effective solutions
- Ability to manage multiple priorities in a fast-paced environment
- Proficiency with CRM systems, preferably Salesforce
- Proficiency with relevant tools such as Google Sheets, Zuora, Salesloft, Snowflake, and Retool
- Four or more years of experience in customer-facing operations or a similar support-focused role
- Proactive organization and follow-up to manage customer lifecycle events and process execution
- Ability to maintain data hygiene and quickly retrieve information for customer inquiries
- Authorization to receive and access commodities and technologies controlled under U.S. Export Administration Regulations
What the Team is Saying
Motive Compensation & Benefits Highlights
-
Healthcare Strength — Medical, dental, and vision coverage plus free mental‑health support are prominently offered, including access to Lyra Health. The breadth of core health benefits is positioned as a cornerstone of the package.
-
Leave & Time Off Breadth — Generous vacation/PTO, local holidays, sick time, and enhanced parental leave are highlighted across company materials. The time‑off framework is presented as flexible and comprehensive.
-
Retirement Support — A retirement plan with company match is promoted alongside life and disability insurance. Financial protections and long‑term savings features are emphasized as part of total rewards.
Motive Insights
What We Do
Motive builds technology to improve the safety, productivity, and profitability of businesses that power the physical economy. The Motive Automated Operations Platform combines IoT hardware with AI-powered applications to automate vehicle and equipment tracking, driver safety, compliance, maintenance, spend management, and more. Motive serves more than 120,000 businesses, across a wide range of industries including trucking and logistics, construction, oil and gas, food and beverage, field service, agriculture, passenger transit, and delivery. Visit gomotive.com to learn more.
Why Work With Us
We work hard, with humility and we see our efforts rewarded in tangible ways every day. At Motive, you’ll have the chance to make a difference for the drivers who keep our world moving. We trust each other to do great work because together we can achieve collective goals that reach beyond the physical economy.
Gallery
Motive Offices
Remote Workspace
Employees work remotely.
