Job Accountabilities:
- Respond to customer requests via email.
- Provide customers with appropriate product and service information.
- Follow up on customer inquiries not immediately resolved to ensure resolution.
- Recognize and alert supervisor to trends in operations.
- Identify, research, and resolve customer issues using the appropriate system.
- Maintain security and privacy.
- Prepare reports or provide necessary data as needed in Operations.
- Perform data entry.
- Recommend process improvements.
- Assist in on-the-job training for new associates, as required.
- Attend virtual calls and meetings as required by management and operation.
Job Qualifications:
- Bachelor's degree holder or completed at least 2 years level in college (no back subjects/incomplete units)
- At least 45 WPM
- Basic computer skills (MS Office)
- Possess sense of urgency while being able to focus and pay attention to detail
- Ability to prioritize and learn quickly in a production-based environment
- Excellent communication skills
- Ability to adapt to constant changing processes and tasks
- Must have good interpersonal skills
- Must have good analytical skills
- Must be able to sit for long periods of time
- Must have good English reading comprehension
- Must be able to retain focus and perform repetitious tasks effectively
- Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives
- Must be in current role for 1 year
- Must not have received any Disciplinary Action within the past 12 months
- Must not have any Attendance and Punctuality issues in the past 12 months
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights.
Skills Required
- Bachelor's degree or completion of at least two years of college with no incomplete units
- Typing speed of at least 45 words per minute
- Basic computer skills, including Microsoft Office
- Excellent communication skills and good English reading comprehension
- Strong attention to detail, analytical ability, and interpersonal skills
- Ability to prioritize, learn quickly, and adapt to changing processes and tasks
- Ability to retain focus and perform repetitive tasks effectively
- Ability to sit for long periods of time
- Ability to quickly learn and apply enterprise AI tools and technologies
- Must be in current role for at least one year
- Must not have received disciplinary action within the past 12 months
- Must not have attendance or punctuality issues within the past 12 months
RELX Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RELX and has not been reviewed or approved by RELX.
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Retirement Support — Retirement support is positioned as a meaningful part of total rewards through a 401(k) plan with matching contributions, alongside other financial protections such as life and disability coverage. Tuition reimbursement and share purchase access further broaden the financial value of the package beyond base salary.
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Leave & Time Off Breadth — Leave and time off breadth appears strong, with generous vacation allowances, mental health days, and options like sabbaticals and tiered PTO by tenure. Parental and caregiving leaves are described in detail, reinforcing time-away benefits as a standout component of the overall package.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle benefits are supported by offerings such as mental health support (e.g., app access), EAP resources, gym-related perks, and wellness incentives. Flexible working hours and related work-life supports add to the perceived day-to-day value of benefits.
RELX Insights
What We Do
RELX is a global provider of information-based analytics for professional and business customers across industries. We help scientists make new discoveries, doctors and nurses improve the lives of patients and lawyers win cases. We prevent online fraud and money laundering, and help insurance companies evaluate and predict risk. Our events enable customers to learn about markets, source products and complete transactions. In short, we enable our customers to make better decisions, get better results and be more productive. We do this by leveraging a deep understanding of our customers to create innovative solutions which combine content and data with analytics and technology in global platforms. RELX serves customers in more than 180 countries and has offices in about 40 countries. It employs approximately 30,000 people of whom almost half are in North America. We operate in four major market segments: Scientific, Technical & Medical; Risk & Business Analytics; Legal; and Exhibitions.
