Do work that protects clients and the firm through strong controls and disciplined execution. Join a team that values accuracy, clear communication, and continuous improvement. You will lead people, manage operational performance, and help strengthen how risk is identified and escalated. If you enjoy coaching others and delivering results in a high-stakes environment, this role offers a meaningful opportunity to grow your leadership impact.
As a Credit Support Manager II within the Credit Support team, you lead a team responsible for regulatory due diligence and document interpretation supporting underwriting-related activities. You manage day-to-day performance, ensure adherence to procedures and contractual obligations, and drive timely escalation of emerging risks. You also establish strong stakeholder partnerships and provide clear, data-driven reporting to senior stakeholders.
Job responsibilities- Interpret legal and operational documents related to underwriting and perform regulatory due diligence to support compliance with applicable requirements
- Deliver agreed turnaround time and accuracy targets through daily execution management and quality checks
- Monitor and manage team performance against defined service standards, identifying actions to improve outcomes
- Lead and coach team members through regular feedback, development planning, and performance support
- Plan capacity and allocate resources across multiple concurrent initiatives to maintain service continuity
- Ensure adherence to documented procedures, policies, and contractual obligations relevant to the process
- Partner with stakeholders to clarify requirements, resolve issues, and maintain effective working relationships
- Identify situations requiring escalation and take timely action in a high-risk, complex environment
- Produce and present periodic performance and risk reporting, including Key Performance Indicators and Key Risk Indicators, to senior stakeholders
- Own quality control for the process by analyzing issues, identifying root causes, and driving corrective and preventive actions
- Bachelor’s or master’s degree with 9 years of post-qualification experience, or a graduate degree with 12 years of relevant experience in a financial institution
- 9 years of experience in one or more of the following areas: client onboarding, Know Your Customer (KYC), credit, loan operations, or underwriting support
- 3 years of people management experience, including leading a team of 10 or more team members
- Experience providing regular coaching, feedback, and career development support to team members
- Experience partnering with risk, audit, and compliance stakeholders to support control and governance objectives
- Demonstrated ability to manage deadlines and priorities across multiple workstreams in a deadline-driven environment
- Experience delivering process performance reporting and presenting key metrics to senior stakeholders
- Strong written and verbal communication skills, including the ability to communicate clearly and concisely
- Experience identifying control gaps, assessing operational risk, and escalating issues when warranted
- Demonstrated problem-solving skills, including identifying root causes and driving process improvements
- Project management experience, including defining work steps, executing milestones, summarizing results, and presenting outcomes to senior stakeholders
- Experience supporting underwriting due diligence activities involving legal or regulatory document interpretation
- Experience supporting investment banking operations or related transaction support activities
- Experience managing capacity across multiple projects or operational initiatives simultaneously
- Experience building, tracking, or enhancing performance and risk dashboards for operational management
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Skills Required
- Bachelor's or master's degree with 9 years of post-qualification experience, or a graduate degree with 12 years of relevant experience in a financial institution
- 9 years of experience in client onboarding, Know Your Customer (KYC), credit, loan operations, or underwriting support
- 3 years of people management experience, including leading a team of 10 or more team members
- Experience providing regular coaching, feedback, and career development support
- Experience partnering with risk, audit, and compliance stakeholders on control and governance objectives
- Ability to manage deadlines and priorities across multiple workstreams in a deadline-driven environment
- Experience delivering process performance reporting and presenting key metrics to senior stakeholders
- Strong written and verbal communication skills
- Experience identifying control gaps, assessing operational risk, and escalating issues when warranted
- Problem-solving skills, including root-cause identification and process improvement
- Project management experience, including defining work steps, executing milestones, summarizing results, and presenting outcomes
- Experience supporting underwriting due diligence involving legal or regulatory document interpretation
- Experience supporting investment banking operations or related transaction support activities
- Experience managing capacity across multiple projects or operational initiatives simultaneously
- Experience building, tracking, or enhancing performance and risk dashboards for operational management
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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