Account Supervisor

About the Role

We are seeking a results-driven Account Supervisor to manage and grow strategic retail accounts while driving sales performance, market share, and profitability. This role is responsible for end-to-end account management, from business planning, commercial negotiations, and promotional execution to sales performance tracking and customer development. The successful candidate will build strong partnerships with key customers and collaborate cross-functionally to deliver business objectives. Assigned accounts may include Uni-Prosperity (萬家福), PX Mart (大全聯), A.Mart (愛買), and other strategic retail channels, subject to business and organizational requirements.

Key Responsibilities

Account Management & Business Growth

• Own the end-to-end management of assigned accounts, from annual business planning and commercial negotiations to execution and performance review.
• Achieve sales, market share, and profitability targets across assigned customers and channels.
• Manage trade spending and customer investment budgets to ensure effective resource allocation and optimal return on investment (ROI).
• Develop and maintain strong relationships with key customer stakeholders to drive sustainable business growth.
• Lead Joint Business Planning (JBP) and regular business reviews to identify growth opportunities and strengthen strategic partnerships.
• Drive customer-specific growth initiatives and deliver business objectives through effective account development and execution.

Channel Strategy & Execution

• Develop and execute account plans, including assortment, pricing, promotions, and product launches.
• Ensure excellence in in-store execution, merchandising, and promotional activities.
• Identify growth opportunities through customer, market, and competitive insights.

Business Planning & Analysis

• Monitor sales performance and key business KPIs.
• Plan, track, and manage account budgets, promotional spending, and investment effectiveness to ensure financial targets are achieved.
• Prepare sales forecasts, budget plans, and performance analyses.
• Provide data-driven recommendations to improve business results.

Cross-Functional Collaboration

• Partner with Marketing, Supply Chain, and Finance to ensure successful execution.
• Align internal resources to support customer and business objectives.

Portfolio Management

• Manage assigned customer portfolios, which may include Uni-Prosperity, PX Mart, A.Mart, and other strategic retail accounts.
• Account assignments and channel responsibilities may vary based on organizational priorities and business needs.

Qualifications

Education & Experience

• Bachelor's degree.
• Minimum 5 years of sales experience, including at least 3 years in Key Account Management or Modern Trade sales.
• Experience in FMCG, Consumer Electronics, Home Appliances, or related industries preferred.
• Experience managing major retail accounts such as Uni-Prosperity, PX Mart, A.Mart, Costco, or similar channels is a plus.

Commercial & Analytical Skills

• Proven track record of achieving sales targets and driving business growth.
• Strong understanding of Modern Trade channel operations and retail dynamics.
• Strong analytical skills with experience in sales planning, forecasting, and performance management.

Communication & Technical Skills

• Excellent communication, presentation, and negotiation skills.
• Ability to build effective relationships with customers and internal stakeholders.
• Proficiency in Microsoft Excel and PowerPoint.
• Good command of written and spoken English.

Preferred Competencies

Customer & Commercial Focus

• Customer-centric with strong commercial acumen.
• Ability to translate insights into business opportunities.

Leadership & Collaboration

• Strong stakeholder management and cross-functional collaboration skills.
• Demonstrates ownership, accountability, and execution excellence.

Results Orientation

• Proactive, solution-oriented, and driven to achieve business objectives.
• Thrives in a fast-paced, performance-driven environment.

Adaptability

• Agile and flexible in managing evolving customer portfolios, channels, and business priorities.

About Philips
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If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.