Be the connector between our customers and operations—where strategy meets service. We’re seeking a proactive Customer Account Specialist who thrives on building strong client relationships, solving problems before they start, and owning the post-sale customer experience. You’ll be the go-to partner for key growth accounts—ensuring orders run smoothly, expectations are met, and our customer satisfaction stays top-tier.
What You’ll OwnAccount Management: Own the full lifecycle of assigned accounts—monitoring order trends, forecasting demand, managing inventory needs, and processing accurate orders
Customer Documentation: Maintain detailed account profiles and product files to ensure seamless service and up-to-date insights
Relationship Building: Serve as the day-to-day point of contact for customers—strengthening trust, resolving challenges, and becoming an extension of their team
Operational Excellence: Recommend process improvements that drive service excellence, operational efficiency, and on-time delivery
Strategic Collaboration: Partner closely with Manufacturing and Sales to align on timelines, production priorities, and account growth opportunities
Voice of the Customer: Represent customer needs internally and escalate concerns proactively to ensure quick resolution
Customer Visits: Travel as needed to build partnerships and strengthen face-to-face engagement
Team Support: Jump in to support teammates and cross-functional teams when needed—collaboration is key
Bachelor’s degree or equivalent experience (BA in Business, Supply Chain, or related field a plus)
3–5 years of experience in customer account management, supply chain, operations, or commercial support
Proven ability to manage multiple priorities and deadlines with accuracy and grace under pressure
Strong communicator with excellent interpersonal, written, and verbal skills
Advanced skills in Excel, CRM platforms, and Google Workspace
A solution-oriented mindset—you see challenges as opportunities and respond with clarity and confidence
Strategic role with impact – Own critical accounts and help shape the customer experience
Cross-functional collaboration – Work closely with Sales, Operations, and Manufacturing
Professional growth – Gain exposure to commercial strategy, customer success, and operations
People-first culture – You’ll be supported, empowered, and recognized for your contributions
LIMITATIONS AND DISCLAIMER
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.
All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis.
Silgan is an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, or the presence of a disability, which would not prevent the performance of essential job duties with, or without reasonable accommodation of any other protective status.
Silgan is a drug-free workplace.
Skills Required
- Bachelor's degree or equivalent experience
- 3-5 years of experience in customer account management, supply chain, operations, or commercial support
- Ability to manage multiple priorities and deadlines accurately under pressure
- Strong interpersonal, written, and verbal communication skills
- Advanced Excel skills
- Experience with CRM platforms
- Experience with Google Workspace
- Solution-oriented approach to problem solving
Silgan Dispensing Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Silgan Dispensing and has not been reviewed or approved by Silgan Dispensing.
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Healthcare Strength — Health insurance and core medical coverage are frequently highlighted as solid, with some noting improvements after the transition to Silgan. Feedback suggests plan availability is consistent across roles, with certain locations citing additional medical and pharmacy support.
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Retirement Support — A 401(k) plan with company match is commonly referenced, indicating structured retirement support. Feedback suggests the match can be competitive in some sites, contributing to perceived benefit value.
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Leave & Time Off Breadth — Paid holidays and PTO are part of the standard package and are cited across postings and Q&A. While specifics vary by site, employees commonly acknowledge reliable access to time off.
Silgan Dispensing Insights
What We Do
Silgan Dispensing creates dispensing solutions for some of the world’s most iconic brands—from triggers and pumps to sprayers and closures. But more than that, we create better experiences. Creating better experiences means uncovering consumer preferences and developing meticulously engineered solutions around them that make dispensing cleaner, more comfortable and more efficient. It means understanding our customer’s business challenges and tailoring our products to meet their needs in the store, at the factory and on the bottom line. It means getting their products to market swiftly and securely—no matter where in the world that market exists. And finally, it means being a good steward through strong sustainability practices and active community involvement. When you partner with Silgan Dispensing, you partner with a team of approximately 10,000 associates across the globe—each one committed to delivering better experiences that move your brand and your business forward.
