Account Services Associate

Who we are.  

At Network Solutions, we’ve been trusted for decades to help people get online and stay ahead. We’ve been here since the beginning of the internet, and we’re still building for what comes next. 

As the original digital identity authority, we help secure domain names, protect brands, and safeguard the infrastructure businesses rely on. We empower our customers to own and manage the assets that define them online, while delivering enterprise-grade security to protect against virtual threats. Our team leverages modern, AI-accelerated tools to streamline how businesses manage their digital presence, making the most of our decades of experience. 

The Network Solutions team is here to help online businesses protect what’s theirs and build for tomorrow. That’s why millions trust us to protect their domains, brands, and websites every day. 

What you’ll do & how you’ll make your mark  

• Provides excellent service and technical support to Resellers and Corporate Account owners of Dreamscape Networks Ltd. in all means of communication including phone, chat, and email. 

• Responds promptly to the needs of the Resellers and always provides the best solutions to any issues. 
  Answers emails, chats, and phone calls accurately, timely, and professionally  
  Documents every support calls, chat and emails in every transaction on time. 

• Escalates urgent and complex issues with the ability of properly setting appropriate prioritization. 

• Diagnoses and solves technical issues involving email clients, website, DNS and more. 

• Educates Resellers on inquiries and other product information. 

• Receives and acknowledges customer complaints directly from Resellers via email and resolves them immediately. 

• Remains updated with new products and new technical procedures through Confluence or Info Pop updates. 

• Works collaboratively with colleagues, not only limited to Team Leaders and Managers  

Who you are & what you’ll need to succeed.  

• Must have experience as Customer Care Specialist. 

• Must have advance domain and web hosting technical knowledge and skills. 

• Must have excellent communication and customer service skills. 

Why you’ll love us.  

• Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well.  

• We celebrate one another’s differences.  We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees.  We have 20 + affinity groups where you can network and connect with Newfolders globally.  

• We care about you. We are a family, and we care about you and your family’s physical and mental health by providing competitive HMO benefits – 175k MBL with one free dependent upon one year of service! We also give out Punctuality Bonus, Generous Vacation policy, and much more!  

• Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold!  

#NetworkSolutions

This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.