Jobs at Newfold Digital

C-suite growth leader responsible for go-to-market strategy and execution to drive revenue across acquisition, retention, and expansion. Oversees marketing, sales, and customer service; manages brand portfolio, revenue systems and tech stack, campaign and channel performance, and talent. Partners with product to define offers and measures success via volumes, velocity, and lifetime value metrics.

Handle inbound customer calls to assess needs, educate on website and marketing options, provide consultative upsell/cross-sell recommendations, resolve issues within scope, meet customer satisfaction and daily sales metrics, and close sales with integrity.

Design, develop, and maintain backend Java/Spring Boot services and microservices. Build secure, scalable RESTful APIs, optimize PostgreSQL databases, implement caching, event-driven systems, containerize with Docker, deploy on Kubernetes and cloud platforms, and support CI/CD, monitoring, and code quality. Collaborate with product, QA, and DevOps; participate in code reviews, troubleshoot production issues, and contribute to architectural decisions focused on reliability and scalability.

Provide voice/chat/email technical support for domains, DNS, web hosting, email setup, and basic website issues. Troubleshoot problems, handle frustrated customers, research solutions, and coordinate with internal teams (sysadmin, billing, abuse). Participate in structured training and growth opportunities.

Perform outbound sales to existing customers, uncover upsell opportunities, recommend website/SEO and digital solutions, build relationships, and meet sales targets using dialer tools and consultative selling.

Outbound telesales role focused on consultative upselling to existing customers. Use dialer software and manual follow-up to build relationships, recommend website/SEO solutions, meet sales targets, and deliver excellent customer service in a remote environment with coaching and training.

Perform outbound consultative sales calls to existing customers to identify upsell opportunities. Become product-savvy, recommend tailored website, SEO, and digital solutions, build lasting relationships, and meet or exceed sales targets using dialer tools and manual follow-up.

Act as POC for managed SEO campaigns: onboard clients, coordinate with SEO Specialists and BDS, track milestones, update CRM and systems, deliver campaign reports, assist with purchases, resolve escalations, and provide day-to-day customer support to ensure campaigns meet scope and timelines.

Design and deliver instructor-led and e-learning curriculum for customer-facing support teams. Conduct needs analyses, create multimedia content and job aids, manage LMS content, implement evaluation and knowledge management processes, and provide train-the-trainer sessions while collaborating with SMEs and project stakeholders.

Lead Newfold's strategic partnerships function to identify, negotiate, and operationalize technology and product partnerships across AI, cloud, developer platforms, commerce, security, and identity. Build executive relationships, translate ecosystem trends into integrated products and growth opportunities, partner with Product and Engineering to deliver integrations and joint roadmaps, and scale a high-impact partnerships team to drive partner-sourced pipeline and measurable customer value.

Provide technical support for domains, DNS, web hosting, email configuration, and basic website issues (WordPress, SSL). Troubleshoot via chat, email, and calls; manage frustrated customers; collaborate with internal teams; research solutions and learn continuously. Training and mentorship provided; role is technical, not scripted support.

Build and maintain agentic AI platform components: MCP/FastMCP servers, multi-agent workflows, prompt strategies, LLM integrations, RAG pipelines, eval pipelines, observability, and CI/CD. Write clean Python, participate in reviews, and support deployments.

Handle inbound and outbound calls to prevent cancellations and reduce churn. Provide phone, email, and chat support; troubleshoot email, DNS, and website issues; escalate when needed; maintain customer records; meet KPIs and QA standards while collaborating with team leads and internal departments.

Handle high volumes of inbound and some outbound calls, fulfill MyTime instant service requests, and provide support via phone, chat, email, and tickets while meeting productivity and quality metrics.

Lead omni-channel media strategy and buying across paid social, programmatic display, video/CTV and audio. Own campaign planning, creative strategy, execution, optimization, measurement and budget forecasting. Partner with analytics, BI and finance to maintain dashboards, attribution, tracking, and present performance insights to leadership. Manage agency and media partner relationships and scale influencer and new-format creative tests to drive acquisition and revenue.

Review and analyze online payments, verify payment/account ownership documents, process domain arbitration and ownership disputes, monitor product/service resource use, handle daily documentation, ensure ICANN guideline adherence, manage registrar accreditation/liaison and escrow deposits, and perform operational tasks in shifts.

Lead and own end-to-end technical initiatives: design, implement, deliver, and maintain backend services on cloud. Drive architecture decisions, transform monoliths to scalable distributed systems, mentor engineers, define best practices, and represent the organization technically through talks and contributions.

Lead strategy and execution for an AI-powered website creation product. Define roadmap, vendor integrations, experience standards, and success metrics. Partner with engineering, design, legal, and GTM to drive site creation activation, publishing, and retention. Launch improvements, manage AI vendor relationships, and ensure production-ready, on-brand AI-generated site experiences.

First-line technical support for customers across chat/call/email: troubleshoot DNS, domains, hosting, email and CMS issues; follow up, escalate, test products, report bugs, and suggest process improvements. Role works rotational 24/7 shifts.

Lead GTM vision, narrative, and execution for hosting, agentic and related portfolios. Build and scale product marketing, drive product launches, competitive intelligence, sales and partner enablement, and align cross-functional teams to drive adoption, pipeline, and revenue.