Jobs at Newfold Digital

Outbound telesales role focused on consultative upselling to existing customers. Use dialer software and manual follow-up to build relationships, recommend website/SEO solutions, meet sales targets, and deliver excellent customer service in a remote environment with coaching and training.

Perform outbound sales to existing customers, uncover upsell opportunities, recommend website/SEO and digital solutions, build relationships, and meet sales targets using dialer tools and consultative selling.

Act as POC for managed SEO campaigns: onboard clients, coordinate with SEO Specialists and BDS, track milestones, update CRM and systems, deliver campaign reports, assist with purchases, resolve escalations, and provide day-to-day customer support to ensure campaigns meet scope and timelines.

Perform outbound consultative sales calls to existing customers to identify upsell opportunities. Become product-savvy, recommend tailored website, SEO, and digital solutions, build lasting relationships, and meet or exceed sales targets using dialer tools and manual follow-up.

Design and deliver instructor-led and e-learning curriculum for customer-facing support teams. Conduct needs analyses, create multimedia content and job aids, manage LMS content, implement evaluation and knowledge management processes, and provide train-the-trainer sessions while collaborating with SMEs and project stakeholders.

Lead Newfold's strategic partnerships function to identify, negotiate, and operationalize technology and product partnerships across AI, cloud, developer platforms, commerce, security, and identity. Build executive relationships, translate ecosystem trends into integrated products and growth opportunities, partner with Product and Engineering to deliver integrations and joint roadmaps, and scale a high-impact partnerships team to drive partner-sourced pipeline and measurable customer value.

Provide technical support for domains, DNS, web hosting, email configuration, and basic website issues (WordPress, SSL). Troubleshoot via chat, email, and calls; manage frustrated customers; collaborate with internal teams; research solutions and learn continuously. Training and mentorship provided; role is technical, not scripted support.

Manage build, QA, publish, and post-publish QA for storefront pages (AEM) and blog posts (WordPress). Execute on-page SEO at publish time, use AI tooling to build/automate page sections and metadata, maintain publishing standards, run pre- and post-publish checks, and coordinate with content, design, and engineering to keep the publishing queue moving.

Lead editorial planning, content strategy, and production to drive organic growth. Mentor writers, create SEO-informed briefs, edit content for quality and alignment, and use analytics and SEO tools to measure and improve performance. Collaborate cross-functionally to ensure content supports business priorities and responsibly leverage AI in workflows.

Lead Network Solutions' digital storefront strategy and execution to drive acquisition, conversion, cross-sell, retention, and revenue. Own commerce operations, merchandising, checkout, CRO, pricing, and analytics. Build and lead cross-functional teams, partner with Product and Engineering, and use experimentation and data to optimize customer lifetime value and scalability.

Executive leader accountable for paid customer acquisition and marketing-sourced revenue across the Network Solutions portfolio. Owns strategy, budget, channel performance (search, social, programmatic, affiliates, display), acquisition economics (CAC, LTV, ROAS), attribution, analytics, experimentation, and a high-performing team to scale subscription-based growth and improve long-term customer value.

Lead positioning, GTM strategy, and growth for advanced hosting products (VPS, Dedicated, Cloud). Drive upgrades and revenue, create content and enablement, partner with Product/Sales/Growth, and use market and customer insights to inform roadmap and pricing.

Handle inbound and outbound calls to prevent cancellations and reduce churn. Provide phone, email, and chat support; troubleshoot email, DNS, and website issues; escalate when needed; maintain customer records; meet KPIs and QA standards while collaborating with team leads and internal departments.

Handle high volumes of inbound and some outbound calls, fulfill MyTime instant service requests, and provide support via phone, chat, email, and tickets while meeting productivity and quality metrics.

Lead end-to-end Talent Acquisition for the Bluehost Group in Brazil: own regional recruiting processes, partner with business leaders, use data and KPIs to shape hiring strategy, build employer branding and candidate experience (e.g., Canva), optimize Workday and ATS workflows, and support global HR initiatives while occasionally recruiting across other markets (e.g., U.S.).

Review and analyze online payments, verify payment/account ownership documents, process domain arbitration and ownership disputes, monitor product/service resource use, handle daily documentation, ensure ICANN guideline adherence, manage registrar accreditation/liaison and escrow deposits, and perform operational tasks in shifts.

Lead omni-channel media strategy and buying across paid social, programmatic display, video/CTV and audio. Own campaign planning, creative strategy, execution, optimization, measurement and budget forecasting. Partner with analytics, BI and finance to maintain dashboards, attribution, tracking, and present performance insights to leadership. Manage agency and media partner relationships and scale influencer and new-format creative tests to drive acquisition and revenue.

Design, build, and maintain cloud-native platform capabilities on Oracle Cloud Infrastructure. Build CI/CD pipelines, manage containerized workloads (Docker, Kubernetes/OKE), author Infrastructure as Code with Terraform, automate deployments and operational tasks, implement observability and security best practices, troubleshoot production issues, and document platform standards while collaborating with product engineering teams.

First-line technical support for customers across chat/call/email: troubleshoot DNS, domains, hosting, email and CMS issues; follow up, escalate, test products, report bugs, and suggest process improvements. Role works rotational 24/7 shifts.

Drive net-new SMB acquisition via high-volume outbound calling, email, and social outreach. Qualify prospects, run full sales cycle from discovery to close, hit activity and MRR targets, handle objections, and position Bluehost as a trusted advisor to grow customer base.