Jobs at Newfold Digital

Design and scale Python async APIs and AI platform services using FastAPI, Semantic Kernel, LLM providers, RAG, vector stores, and tool-using agents. Manage PostgreSQL schemas, CI/CD, Docker deployments, observability, and performance optimization. Build provider-agnostic model integrations and multi-agent workflows while promoting AI-assisted development and practical engineering practices.

Build and operate production AI systems including conversational agents, RAG applications, tool-calling workflows, knowledge agents, and intelligent automation. Design backend services, distributed event-driven architectures, evaluation pipelines, model integrations, observability, and reliability safeguards. Diagnose hallucinations, retrieval issues, agent failures, latency, provider problems, and inference costs. Independently translate ambiguous product goals into secure, scalable, measurable, and cost-efficient AI products.

Design and scale asynchronous Python backend systems, including REST and WebSocket APIs, multi-agent AI workflows, provider-agnostic LLM integrations, and RAG pipelines. Develop database schemas, optimize production performance, implement observability, and own CI/CD from testing through deployment. Establish AI development guardrails around code review, licensing, provenance, data privacy, and security. The role requires end-to-end ownership, rapid iteration, and production delivery of AI-native platform capabilities.

Build and operate production AI systems including conversational agents, RAG applications, tool-calling workflows, intelligent automation, and LLM integrations. Develop Python backend services, APIs, asynchronous workers, event-driven workflows, and data systems. Implement evaluations, observability, reliability, security, guardrails, and cost optimization while debugging retrieval, hallucination, latency, and agent execution issues. Collaborate with engineering, architecture, and product teams to turn product goals into maintainable AI features.

Design and scale async Python backend systems supporting multi-agent workflows, provider-agnostic LLM integrations, RAG pipelines, vector databases, and AI-driven products. Own API architecture, data models, observability, performance, CI/CD, and production deployments. Establish guardrails for AI-generated code, provenance, licensing, security, compliance, and customer data usage. Drive ideas from concept to production with strong ownership and rapid iteration.

Leads architecture and development of an AI-powered backend platform using agent orchestration, LLMs, RAG, high-throughput APIs, and distributed systems. Owns production delivery, CI/CD, observability, FinOps, security, model integrations, and reliability. Mentors and hires engineers, partners with Product and Security, and establishes technical roadmaps for scalable, enterprise-grade AI services.

Design and scale production-grade asynchronous backend systems in Python, including REST/WebSocket APIs, multi-agent LLM workflows, provider-agnostic integrations, and RAG pipelines. Build schemas and migrations, optimize relational databases, instrument services, and own CI/CD from testing through deployment. Establish AI governance around code review, provenance, licensing, security, compliance, and customer data. Drive architecture and product ideas from conception through production.

Manage multiple website delivery projects from customer onboarding through launch. Serve as the primary customer contact, coordinate Design, Copy, Quality Control, Marketing, and fulfillment teams, manage timelines and revisions, provide updates, resolve blockers, maintain documentation, facilitate meetings, and coordinate handoffs to ongoing marketing services. The role requires strong organization, communication, customer relationship management, problem-solving, and WordPress knowledge.

Design, develop, and maintain scalable Java and JavaScript applications using Spring Boot and related frameworks. Build secure RESTful APIs, optimize Oracle and MySQL databases, and support cloud deployments across OCI, AWS, and Azure. Participate in system design, CI/CD, code reviews, troubleshooting, application monitoring, and cross-functional collaboration with product, QA, and DevOps teams.

Operate and scale the application security program by maintaining security scanning tools, triaging and validating findings, prioritizing remediation, tracking vulnerabilities to closure, onboarding repositories, and improving documentation and processes. The role also involves communicating vulnerabilities to developers and performing basic Python scripting and automation under senior guidance.

Manages customer onboarding for professional website and online marketing services. Conducts inbound and outbound interviews, captures business information, supports account satisfaction, updates websites using web-based design tools, recommends improvements, promotes services, and identifies cross-selling opportunities. The role requires strong communication, organization, conflict resolution, multitasking, and customer service skills.

Provide timely technical and customer support for Yoast products through chat, email, and video. Assist customers with product usage, payments, and administrative questions across WordPress and Shopify. Identify relevant upsell and cross-sell opportunities while delivering excellent service. Work onsite and on a shifting schedule, collaborate with colleagues through Slack, and use support and workflow tools such as Help Scout, Jira, and Confluence.

Develop and distribute internal communications, enablement materials, scripts, job aids, and creative assets for frontline sales and support teams. Partner with operations, product, marketing, and leadership to launch product and process updates, improve conversion and KPIs, gather frontline feedback, and support cross-functional enablement programs. Translate technical capabilities into customer benefits while managing multiple initiatives and serving as a subject-matter expert for sales and support processes.

Prospects and engages digital agencies and business customers, qualifies sales opportunities, educates prospects on web hosting and digital marketing solutions, builds pipeline, books meetings and demos, researches accounts, and collaborates with Account Executives. Uses Salesforce, 6sense, and Outreach.io to manage pipeline and represents Bluehost at industry events.

Drive agency ecosystem growth by prospecting digital agencies and freelancers, onboarding new partners, managing an agency book of business, identifying sales opportunities, and handling the full sales cycle. The role includes post-sale account management, customer issue resolution, revenue and adoption growth, performance tracking, and relationship development while supporting small and medium-sized businesses.

Develops and delivers enablement programs, messaging, scripts, job aids, and creative assets for customer service and sales channels. Partners with operations, product, marketing, and support leadership to improve product knowledge, conversion, cross-selling, productivity, and KPI attainment. Collects frontline feedback, supports multiple projects, communicates updates, and serves as a subject matter expert and trusted advisor across teams.

Closes inbound and outbound sales through phone, email, and live chat. Builds customer rapport, responds to account inquiries, mines customer information, provides solutions, and escalates serious sales issues appropriately. The role requires strong English communication, customer service skills, confidence, competitiveness, and at least one year of sales experience.

Own high-volume outbound sales to small and medium-sized businesses, creating pipeline through cold calls, email, and social outreach. Qualify prospects, conduct discovery, handle objections, manage the full sales cycle, and close new customer accounts. The role focuses on net-new revenue, activity metrics, MRR targets, and consultative positioning of Bluehost’s online business solutions.

Provides technical leadership for Bluehost’s large-scale hosting platform. Sets architecture standards, designs Python and Linux backend systems backed by MySQL, modernizes Perl and cPanel environments, and advances SRE practices. Leads incident response and root-cause analysis, establishes AI-augmented delivery standards, mentors senior engineers, and shapes multi-quarter technical roadmaps for reliable, customer-facing SaaS infrastructure.

Build and own high-performance, customer-facing web applications using React, Redux, and TypeScript. Integrate AI-powered product features, establish frontend engineering standards, optimize scalability and performance, and maintain testing and design systems. Partner with product, design, and backend teams to deliver quickly, mentor engineers, review AI-generated code, establish responsible AI guardrails, and drive continuous delivery in a high-scale SaaS environment.