Jobs at Newfold Digital

Engage inbound chats, customers, and referrals to identify sales opportunities, qualify leads, and route high-value SQLs to Account Executives. Conduct consultative conversations, recommend Bluehost solutions, and uncover upsell and cross-sell opportunities. Maintain accurate CRM records, respond promptly, collaborate across teams, and meet lead response, conversion, qualification, and pipeline goals while delivering a strong customer experience.

Provides multichannel customer care and technical support to reseller and corporate account customers through phone, chat, and email. Diagnoses domain, DNS, website, and email client issues; documents interactions; resolves complaints; educates customers on products; escalates complex issues; and stays current on technical procedures and product updates.

Lead Network Solutions' digital storefront strategy and execution to drive acquisition, conversion, cross-sell, retention, and revenue. Own commerce operations, merchandising, checkout, CRO, pricing, and analytics. Build and lead cross-functional teams, partner with Product and Engineering, and use experimentation and data to optimize customer lifetime value and scalability.

Engage inbound leads, customers, chats, and referrals to identify sales opportunities. Qualify prospects, answer product and technical questions, recommend solutions, and route high-value leads to Account Executives. Conduct account reviews for upsell and cross-sell opportunities, maintain accurate CRM records, collaborate with internal teams, and meet lead response, conversion, qualification, and pipeline goals.

Conduct high-volume outbound prospecting to small businesses through cold calls, email, and social outreach. Educate prospects on websites, SEO, PPC, and social media marketing; identify digital presence gaps; perform needs analysis; create pipeline; acquire new customers; handle objections; and close opportunities. Maintain activity and performance metrics while collaborating with sales, marketing, and cross-functional teams.

Provides customer service and technical support for domain-related inquiries through email and phone. Processes domain registrations, validates documentation, provisions services, resolves tickets within SLA requirements, manages escalations with registrars and registries, and maintains accurate case records. The role also performs customer data validation, protects confidential information, reports vulnerabilities, and complies with security, privacy, legal, and company policies.

Lead end-to-end Talent Acquisition for the Bluehost Group in Brazil: own regional recruiting processes, partner with business leaders, use data and KPIs to shape hiring strategy, build employer branding and candidate experience (e.g., Canva), optimize Workday and ATS workflows, and support global HR initiatives while occasionally recruiting across other markets (e.g., U.S.).

Handle inbound and outbound calls to prevent cancellations and reduce churn. Provide phone, email, and chat support; troubleshoot email, DNS, and website issues; escalate when needed; maintain customer records; meet KPIs and QA standards while collaborating with team leads and internal departments.

Executive leader accountable for paid customer acquisition and marketing-sourced revenue across the Network Solutions portfolio. Owns strategy, budget, channel performance (search, social, programmatic, affiliates, display), acquisition economics (CAC, LTV, ROAS), attribution, analytics, experimentation, and a high-performing team to scale subscription-based growth and improve long-term customer value.

Handle high volumes of inbound and some outbound calls, fulfill MyTime instant service requests, and provide support via phone, chat, email, and tickets while meeting productivity and quality metrics.

Design, build, and maintain cloud-native platform capabilities on Oracle Cloud Infrastructure. Build CI/CD pipelines, manage containerized workloads (Docker, Kubernetes/OKE), author Infrastructure as Code with Terraform, automate deployments and operational tasks, implement observability and security best practices, troubleshoot production issues, and document platform standards while collaborating with product engineering teams.

Leads and develops a team of Sales Development Representatives through coaching, performance management, KPI oversight, pipeline forecasting, and sales process execution. Partners with Sales, Marketing, Revenue Operations, Enablement, and HR to improve lead routing, conversion, onboarding, staffing, and team performance. Ensures CRM compliance, supports process improvements, manages performance issues, and fosters an inclusive, high-performing team culture.

First-line technical support for customers across chat/call/email: troubleshoot DNS, domains, hosting, email and CMS issues; follow up, escalate, test products, report bugs, and suggest process improvements. Role works rotational 24/7 shifts.

Leads a global HR team delivering employee lifecycle services, including onboarding, offboarding, employee inquiries, compliance, benefits, leave administration, HR data management, and engagement programs. Oversees team development, performance, succession planning, process improvement, vendor relationships, and service metrics. Partners with HR leaders, legal, facilities, and site leadership, serves as Cebu’s HR contact, and oversees the onsite health clinic. Ensures consistent multi-country HR practices and compliance across the Philippines, India, United States, and Brazil.

Manage build, QA, publish, and post-publish QA for storefront pages (AEM) and blog posts (WordPress). Execute on-page SEO at publish time, use AI tooling to build/automate page sections and metadata, maintain publishing standards, run pre- and post-publish checks, and coordinate with content, design, and engineering to keep the publishing queue moving.

Lead editorial planning, content strategy, and production to drive organic growth. Mentor writers, create SEO-informed briefs, edit content for quality and alignment, and use analytics and SEO tools to measure and improve performance. Collaborate cross-functionally to ensure content supports business priorities and responsibly leverage AI in workflows.

Drive net-new SMB acquisition via high-volume outbound calling, email, and social outreach. Qualify prospects, run full sales cycle from discovery to close, hit activity and MRR targets, handle objections, and position Bluehost as a trusted advisor to grow customer base.

Serve as primary technical advisor for premium OCI customers: onboard, troubleshoot infrastructure and networking, manage critical incidents, provide architecture guidance, run proactive health reviews, recommend optimizations, and coordinate cross-functional teams to improve uptime and retention.

Handle inbound customer calls, uncover needs through consultative conversations, recommend website and digital solutions, close sales, meet performance metrics, resolve concerns, document interactions, and maintain high customer satisfaction in a fast-paced environment.

Handle inbound chat inquiries, consultatively sell Bluehost products, educate customers on online presence and marketing, resolve issues within support scope, meet productivity and sales targets, and apply strong interpersonal and sales skills in a high-volume environment.