Are you ready to make a significant impact in the world of payments and merchant services? Join JPMorganChase as a Payments Governance Client Ops Analyst and be part of a dynamic team within the Chase Global Card Operations organization. This is your opportunity to contribute to meaningful projects that shape the future of Payments Governance. You’ll grow, learn, and lead in an environment that values creativity and collaboration.
As a Payments Governance Client Ops Analyst on the Third-Party Payment Processing Governance team, you will play a pivotal role in advancing our mission and driving results. You will be part of a team that thrives on collaboration, innovation, and excellence. Your contributions will be vital to our firm and the wider community as we strive to make a positive impact in a culture that values diversity, inclusion, and professional growth. This position is responsible for collating, reporting, and reconciling large datasets for Merchant Services third-party processors. You will develop and maintain data solutions that support reporting, analytics, and business intelligence using Merchant Services internal systems. You must be able to monitor and analyze performance data in real time and cumulatively, and make recommendations to support successful outcomes.
Job Responsibilities
- Remain current on card network requirements associated with payments products, including sub-merchant due diligence, fraud, and chargebacks.
- Leverage tools such as Snowflake, Python, Tableau, Alteryx, PeopleSoft, Power Apps, and UiPath to research large volumes of processing data and create Merchant Services third-party processor performance metrics.
- Perform ongoing transactional data monitoring to identify changes in activity, trends, and anomalies.
- Collaborate with Payments Governance reviewers/facilitators to understand processes and identify and address pain points in data analytics and reporting.
- Ensure accurate and timely information is provided throughout the assessment process.
- Identify, research, report, and/or escalate potential risks proactively identified through data analysis.
- Communicate professionally—verbally and in writing—with relevant stakeholders.
- Review, analyze, recommend, and implement best-in-class process improvements related to third-party oversight, reviews, systemic solutions, and evaluations.
- Maintain system access profiles, data-specific standard operating procedures, and process flows.
- Design, develop, and maintain Tableau dashboards and leadership reporting metrics.
- Maintain the integrity of the Payments Governance database/SharePoint site/repository, including tracking activity, cataloging documentation, maintaining request status, and safeguarding confidential files.
Required qualifications, capabilities and skills
- Strong investigative mindset and passion for analytical research; eager to learn new databases and adapt to change.
- Ability to develop and maintain efficient workflows in Alteryx to reduce manual intervention.
- Strong proficiency in SQL and Excel for data analysis and reporting.
- Advanced skills in PowerPoint, with the ability to develop high-quality presentations, charts, and analytics.
- Demonstrated experience analyzing large volumes of data from raw sources.
- Strong interpersonal, written, and verbal communication skills, with the ability to present to and influence executive audiences.
- Demonstrated ability to monitor and analyze performance data in real time and cumulatively, and make appropriate recommendations.
- Sound judgment and flexibility to pivot quickly and solve problems effectively.
- Commitment to a productive and healthy culture that values integrity, respect, excellence, and innovation.
- Ability to ensure high-quality downstream user experience, appropriately secure data, and adopt best practices.
Preferred qualifications, capabilities, and skills
- 2 years of experience in Merchant Services data analysis (e.g., PeopleSoft, Snowflake, Tableau, Alteryx, UiPath, Power Apps).
- Experience with analytical and statistical packages/databases (e.g., SAS, SQL, Python, or equivalent).
- Strong interest in financial compliance, risk, quality, operations, and regulations.
- Strong interpersonal skills with a client-focused mindset.
- Extremely analytical, with superior communication skills (written and verbal).
- General knowledge of Chase-approved workflow management systems such as Pega, Navigator, JIRA, and MyMFT.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Skills Required
- Strong investigative mindset and analytical research abilities
- Ability to develop and maintain efficient Alteryx workflows
- Strong proficiency in SQL and Excel for data analysis and reporting
- Advanced PowerPoint skills for presentations, charts, and analytics
- Experience analyzing large volumes of raw-source data
- Strong interpersonal, written, and verbal communication skills
- Ability to monitor and analyze performance data and make recommendations
- Sound judgment, flexibility, and effective problem-solving ability
- Ability to ensure data security and high-quality downstream user experience
- Two years of Merchant Services data analysis experience
- Experience with analytical and statistical databases or packages such as SAS, SQL, or Python
- Interest in financial compliance, risk, quality, operations, and regulations
- Knowledge of workflow management systems such as Pega, Navigator, JIRA, and MyMFT
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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