Account Planner

1st shift (8am - 4:30pm) | Full-Time | Competitive Pay

At Sheridan Lebanon Junction, we're passionate about bringing books and publications to life through high-quality printing. Behind every finished product is a team that keeps our operation running efficiently...including our Customer Service team.

Do you enjoy managing multiple projects, solving problems, and working directly with customers? Sheridan is looking for an Account Planner to serve as the primary connection between our customers and our manufacturing team. In this role, you'll ensure projects move smoothly from order entry through production and final delivery while providing exceptional customer service every step of the way.

If you're organized, detail-oriented, and thrive in a fast-paced manufacturing environment, we'd love to meet you!

As an Account Planner, you'll coordinate customer projects from start to finish by:

• Serving as the primary point of contact for assigned customer accounts.
• Gathering project requirements and translating them into detailed production, shipping, and mailing instructions.
• Coordinating with production, scheduling, purchasing, shipping, and outside vendors to ensure projects stay on schedule.
• Communicating regularly with customers to provide updates, answer questions, and manage changes.
• Reviewing job specifications for accuracy before production begins.
• Monitoring jobs throughout production to ensure quality, timelines, and customer expectations are met.
• Working with internal teams to troubleshoot issues, identify root causes, and develop solutions.
• Supporting estimating, special projects, and production planning as needed.
• Mentoring less experienced Account Planners and assisting with process improvements.

We're seeking someone who is:

• Highly organized and able to manage multiple priorities.
• Customer-focused with excellent communication skills.
• A strong problem solver who enjoys finding practical solutions.
• Comfortable working with detailed specifications and production processes.
• Able to build strong working relationships across departments.
• Self-motivated with the ability to work independently while contributing to a team environment.

• High school diploma or equivalent required.
• Excellent written and verbal communication skills.
• Strong analytical, organizational, and time management abilities.
• Ability to adapt in a fast-paced manufacturing environment.
• Availability to work weekends and holidays as business needs require.
• Strong Microsoft Office skills.

Preferred

• 5-6 years of experience in manufacturing, print production, customer service, project coordination, or a related administrative/operations role.
• Additional technical training or certifications.

• Primarily desk-based work using a computer.
• Must be able to safely navigate the print production floor and other departments as needed.
• Ability to occasionally lift up to 15 pounds.

At Sheridan, you'll be part of a team that produces high-quality print and publishing products for customers across North America. We value collaboration, innovation, and continuous improvement while providing opportunities to grow your career in a stable manufacturing environment.

If you're ready to build strong customer relationships while coordinating exciting print production projects, we'd love to hear from you.

Sheridan is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other status protected by applicable law.

If you require a reasonable accommodation during the application process, please contact [email protected].

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$21.34