Account Operations - Specialist

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
 

Grade: Services 205Pay Range: $20.96 - $30.43

Job Description

The Account Operations – Specialist is responsible for assisting in operational duties connected to the university wide refund process. This role ensures processes are in compliance with university, state, and federal regulations along with standard accounting procedures. The Specialist will provide timely and accurate processing of student related refunds using a variety of university wide applications, state and federal sites, as well as other system applications. They will work closely with a variety of offices across the institution and supports new and continuing students who are enrolling at the university. The Specialist will assist with the preparation of audit material as well as perform quality assurance duties as assigned. This role will support student retention, graduation, and satisfaction goals.

Job Duties
Supports university retention and graduation goals.
Processes refunds requested manually or via the system in a timely and efficient manner.
Researches and resolves account discrepancies.
Maintains accurate accounting documents and records.
Ensures compliance with university, state, and federal regulations and procedures.
Attends and participates in meetings as required.
Serves as backup and assists other functions as needed.
Completes any special projects or reports as needed for Supervisor.
Performs other job-related duties as assigned.
KSAs
Strong understanding of accounting theory, practices, and procedures
Strong account analysis experience
Organized, detailed and deadline oriented
Ability to think critically and use data to make informed decisions
Strong work ethic and problem-solving skills
Excellent written and oral communication skills
Proficient working knowledge of Microsoft Office applications
Ability to act and operate independently with minimal direction from manager, as well as participate as a team
Comfortable working with others over the telephone, have a clear speaking voice and a personable demeanor
Dedicated to excellent, accurate and efficient customer service
Ability to perform record-keeping tasks with a high level of accuracy
High level of integrity and trustworthiness
Minimum Qualifications
Associate's Degree
1 year of experience in student accounts, finance, or accounting role, preferably within a higher education setting

Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education and is the discretion of the hiring manager.
Preferred Qualifications
Bachelor's Degree
Experience with student information systems (e.g., Banner) and federal aid experience
Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.
This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements.

Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at [email protected].

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.