Account Manager

Few people get to build a bank from scratch. Even fewer get to build one at a moment when banking itself is being reinvented.

The dollar is the best product in the history of the world, with practically infinite global demand, but distribution is broken. Global clearing runs on legacy banks that are closed 115 days a year, built for humans and take two days to settle. Augustus is the update to the internet era. We received conditional approval from the OCC to charter America’s first stablecoin-native clearing bank that is always open, made for machines, at the speed of compute.

We are a group of operators, unicorn early employees, ex-founders and people who walked away from degrees because they believe this is an industry and career defining opportunity. We're backed with $40M from Peter Thiel’s Valar Ventures, Creandum and founders of Ramp, Deel and Circle.

We are regulated in Europe and live with Euro and Stablecoin clearing today. Now, we are building the US team from the ground up, while continuing to grow rapidly in Europe.

Until now, our CRO and Co-Founder Peter has been running Account Management. You're taking it over. You own a portfolio of customers, each with more than €100k RRR. Your job is to grow revenue within it and keep customers successful: understanding their goals, helping them unlock value, and making sure satisfaction stays high.
After signature, two tracks run in parallel across every account: a commercial track (yours: relationships, revenue, renewals, expansion) and an operational track owned by Customer Operations (onboarding, enablement, support). You are the commercial face of Augustus to every merchant in your book. When things aren't working, you're the person they call and the person internally who makes sure it gets fixed.
To do that well, you'll work closely with three people: the CRO, who carries the institutional knowledge of the current customer base and will join you on the biggest deals; the Customer Operations Lead, whose team owns the operational backbone you'll lean on when accounts need to ramp; and our Compliance Onboarding Lead, who you coordinate with to unblock customers on their path to go-live.

• Months 1-2: You meet every customer with more than €100k RRR. You learn their business, map the current journey from contract signature to full ramp-up, and identify where things break. You come with questions, not answers.

• Months 3-4: You own most of the portfolio end-to-end. Newly signed customers land with you from day one. You drive the commercial relationship across the full lifecycle and partner with Customer Operations to keep the path to go-live clear.

• Months 5-6: You own the full portfolio. You've built trust with customers and proven you can run the existing processes. Now you redesign what isn't working, triage the most complex accounts, and start shaping what Account Management looks like at scale.

We believe that throwing smart people with high agency at big problems produces the best outcomes. The people who succeed here share the following traits:

• Relentless: You can't leave something broken. You don't stop because it got hard or because no one is watching.

• Set The Bar: You're harder on yourself than anyone else would be. You don't need external accountability to care about quality.

• Shape The Game: You don't wait for a playbook and you don't need one. You walk into genuinely new territory and figure it out. You move before anyone asked you to.

• Systems First: You don't solve problems by adding people or effort. You build systems that make the problem smaller. Your first instinct is to automate, not to handle it manually.

This role is for you if:

• You want to work directly with the founders and have real commercial responsibility from day one.

• You build connections quickly across very different backgrounds and cultures.

• You want measurable impact and get energy from seeing tangible results.

• You're always-on and show up when customers need you - regardless of the hour.

• You thrive in an environment where everyone is pushing for outstanding outcomes.

• You genuinely care about whether the people you work with - customers and colleagues alike - are successful.

This is not for you if:

• You need a defined scope before you can get started.

• You want to orchestrate workstreams rather than own outcomes directly.

• You're not genuinely interested in financial products and what they do for the businesses using them.

• You struggle when the day doesn't go as planned.

• 3+ years in a customer-facing role in a B2B environment.

• Experience in a fast-paced start-up (50-100 employees).

• Based in Berlin or willing to relocate.

• Comfortable traveling within Europe and occasionally globally.

• Career Growth: You will be given more responsibility and pushed to grow faster than ever before.

• Network: Your peers are brilliant, highly motivated people. These people will be foundational in your future opportunities.

• Real Participation: Employees are shareholders. You will think and act like an owner.

• Perks & Benefits: Relocation support, visa support, the latest Apple gear (MacBook + AirPods), lunch benefit, gym benefit, a beautiful office in the heart of the city, 4x on-/offsites per year, and an annual development budget.

• Health & Insurance: Our US team receives comprehensive Medical, Dental, and Vision insurance plans. We are offering 401(k) retirement plans.

Augustus is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Augustus will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status.