At Seven Senders, we connect people and markets, making international shipping simple.
We are Europe’s leading platform for cross-border parcel delivery, supporting e-commerce companies in scaling internationally and reaching millions of consumers across borders. By combining cutting-edge technology with strong local carrier networks, we ensure parcels move efficiently from warehouse to doorstep — whether speed or cost efficiency is the priority.
Founded in Berlin in 2015, Seven Senders has grown into a team of 200+ logistics and tech experts. Today, we proudly work with clients such as Flaconi, Shop Apotheke, and Tamaris, shaping the future of European delivery together.
Job DescriptionOur Key Account Management Team focuses on managing and expanding customer relationships. Our team is experienced in logistics, supply chain, and e-commerce, with strong analytical skills. We collaborate with our customers, understand their unique needs, and guide them in expanding their business horizons with our bespoke solutions and cutting-edge product innovations.
The essence of your role
- Managing key e-commerce accounts with a strategic, sales-driven approach.
- Fostering accountability for client relationships, including profit and loss aspects.
- Ensuring SLA adherence, monitoring KPI variances, and evaluating customer satisfaction, with accurate internal reporting.
- Identifying and leading cross-selling and upselling opportunities from proposal to contract signing.
- Developing sustainable, trust-based client relationships to achieve high customer satisfaction.
This is what you need to succeed
- Prior experience managing complex commercial relationships, particularly with high-growth customers in e-commerce or similar fields
- Deep understanding of logistics, supply chain management, and e-commerce
- Academic degree or equivalent qualification, ideally focusing on business, logistics, or transportation
- Strong affinity for numbers and data, with the ability to analyze complex relationships, prioritize tasks, and effectively present findings to stakeholders
- Proficient in both German and English (C1 or above), with excellent storytelling skills to craft compelling narratives and build strong client relationships
What we offer:
Flexible & Hybrid Work: Our office is at Alexanderplatz; we have a hybrid working model with flexible remote-office set-up and working hours. And if you wish, you can work from almost anywhere for up to 2 months per year.
Benefits: We offer company lunches twice per month, a corporate benefits platform, and German language courses.
Mission Zero: Climate-neutral and long-term impact. With our green initiatives, we are reaching climate neutrality for ourselves, and hopefully, we're inspiring the entire logistics sector to join us to create a sustainable future.
Vibrant Culture & Community: We embody collaboration, open doors, and no-fuss results focus, and we are successful with our data-driven and efficient working approach. We like to celebrate and come together, and we strive for a workplace buzzing with energy and camaraderie, highlighted by regular team events, and company-wide celebrations.
Inclusive Environment: We value diversity and welcome all applicants regardless of ethnicity, religion, national origin, sexual orientation, gender identity, age, or disability.
If you meet the above qualifications and are excited about the opportunity to join our team, we encourage you to submit your application today. Please scroll down to submit your English CV.
We look forward to hearing from you!
Skills Required
- Prior experience managing complex commercial relationships with high-growth e-commerce customers
- Deep understanding of logistics, supply chain management, and e-commerce
- Academic degree or equivalent qualification (preferably business, logistics, or transportation)
- Strong numerical and data analysis skills; ability to prioritize and present findings to stakeholders
- Proficiency in German and English (C1 or above) and strong storytelling/client communication skills
What We Do
Seven Senders is the leading platform for cross-border parcel delivery in Europe and supports retailers to successfully implement their growth and internationalization plans. The company was founded in Berlin in 2015, now has offices in 5 European countries and 250+ employees. Seven Senders takes over the organization and implementation of cross-border parcel deliveries for retailers of all kinds, optimizing shipping to France, Italy, Austria, Switzerland, and other European countries for companies such as ASOS or Tamaris. Whether the focus is on speed or cost, Seven Senders offers direct access to Europe’s best local carriers (La Poste Colissimo, Bartolini, Post AT, Royal Mail, etc.) and is responsible for the daily end-to-end supply chain from the warehouse to the customer. As a one-stop solution, retailers can access various additional services, from a plug-and-play label solution and EU-wide digital claim management to analytics and tracking tools. Of course, each parcel can also be shipped climate neutral with #7SGreen. So, if you value offering your customers a local shipping experience to increase your conversion and retention while optimizing costs, there’s no way around Seven Senders.
