The Account Manager executes relationship management activities for assigned client(s) in accordance with Company guidelines, client needs, and regulatory requirements.
"Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role."
Key Duties and ResponsibilitiesManages all aspects of the client relationship with assigned client(s).
Executes defined account strategy to develop a value-based relationship with assigned client(s).
Sets and manages client expectations and account related activities such as identifying and developing additional service opportunities and coordinating delivery of ZAS services.
Understands and remains current on account strategy and specific needs of assigned client(s).
Partners with Operations, Accounting, and IT teams to ensure operational effectiveness in dealing with critical client issues.
Reviews and approves client financial statements, Summary Plan Descriptions, benefit communications, and other documents at the direction of client and fund counsel.
Implements client requirements, filings, fund communications, and changes in benefit programs at the direction of client and fund counsel.
Monitors revenue, expenses, and profitability of assigned client(s) to ensure financial goals are met. Recommends and obtains client fee increases and partners with ZAS Legal Department to prepare contracts and amendments.
Coordinates with sales and marketing team for new business development and implementation.
Acts as liaison between the Boards of Trustees, and Professionals of the Benefit Funds with Zenith Operations Staff.
Facilitates client meetings, including agenda, report generation and follow-up.
May assist in the implementation of new clients.
Performs other duties as assigned.
Associates degree in business related field or equivalent work experience.
Three years of experience in client management, sales, or account management.
Exceptional team player with the confidence and integrity to earn the confident of client(s) and internal team quickly.
Highly developed sense of professionalism, maturity, integrity, and commitment to customer satisfaction.
Ability to exercise independent judgment, manage multiple priorities, and consistently deliver high-caliber results.
Ability to understand complex situations and effectively resolve issues.
Strong decision-making and organizational skills with the ability to optimize the use of all available resources and deliver on multiple priorities.
Exceptional analytical and problem resolution skills; ability to exercise independent, sound judgment.
Ability and willingness to travel as necessary.
Proficient PC skills including Microsoft Word, Excel and Outlook skills. PowerPoint experience preferred.
Prior experience in benefits, insurance, finance, or TPA environment.
Understanding of benefits operations and processes (health & welfare and retirement), to include payment of claims, interpretation of contracts, communication of benefits, etc.
*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job. Duties, responsibilities and activities may change at any time with or without notice.
Working Conditions/Physical EffortProlonged periods of sitting at a desk and working on a computer.
Regular travel that may be throughout multiple states.
May be required to work remotely.
Must be able to lift up to 15 pounds at times.
Consistent with the Americans with Disabilities Act (ADA) and other applicable federal and state law, it is the policy of Zenith American Solutions to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruiting Department at [email protected], and we would be happy to assist you.
Zenith American Solutions
Real People. Real Solutions. National Reach. Local Expertise.
We are currently looking for a dedicated, energetic employee with the necessary skills, initiative, and personality, along with the desire to get the most out of their working life, to help us be our best every day.
Zenith American Solutions is the largest independent Third Party Administrator in the United States and currently operates over 44 offices nationwide. The original entity of Zenith American has been in business since 1944. Our company was formed as the result of a merger between Zenith Administrators and American Benefit Plan Administrators in 2011. By combining resources, best practices and scale, the new organization is even stronger and better than before.
We believe the best way to realize our better systems for better service philosophy is to hire the best employees. We're always looking for talented individuals who share our dedication to high-quality work, exceptional service and mutual respect. If you're interested in working in an environment where people - employees and clients - really matter, consider bringing your talents to Zenith American!
We realize the importance a comprehensive benefits program to our employees and their families. As part of our total compensation package, we offer an array of benefits including health, vision, and dental coverage, a retirement savings 401(k) plan with company match, paid time off (PTO), great opportunities for growth, and much, much more!
Top Skills
What We Do
Zenith American Solutions’ mission is to compassionately care for America’s Workforce so that they can live more secure, productive, and healthy lives. As the largest independent Third Party Administrator in the United States, we have the depth and breadth of people, services and technology to provide custom plan solutions and local personal service for our clients and their members.
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