Key Account Manager (Strategic Growth Accounts) #4628

Responsibilities:

• Revenue Creation: Growth Strategy, Expansion, and Commercial Terms
• Own strategic account planning, deal formation, and long-term growth across all stages of the partnership lifecycle, with accountability for sustained value realization.
• Own and deliver revenue and growth targets across assigned Digital Health and key provider accounts.
• Develop and execute account-specific growth plans, including stakeholder mapping, use-case identification, pipeline management, and expansion strategies.
• Identify upsell, cross-sell, and expansion opportunities across complex provider and digital health ecosystems.
• Lead contract renewals using a value-centric approach that reinforces long-term partnership commitments while driving volume growth.


Awareness and Market Presence
• Represent GRAIL at industry meetings, customer events, and conferences, as needed.
• Sales Alignment
• Partner with Provider Sales leadership and field teams to align on account targeting, lead generation, and execution within shared geographies.


Relationship Management
• Build and maintain trusted relationships with executive, clinical, product, and commercial leaders within partner organizations.
• Implementation and Launch
• Support the launch and integration of Galleri into customer go-to-market plans, including ordering workflows, member journeys, and platform offerings.


Operational Excellence and Scale
• Provide ongoing feedback on customer needs, market dynamics, and resourcing requirements to inform segment strategy and enable scalable growth.
• Collaborate closely with Customer Success and cross-functional internal teams to ensure strong adoption, operational readiness, and performance tracking.


Reporting and Business Reviews
• Partner with the Customer Success Manager to lead strategic business reviews (monthly, quarterly, or annual, depending on the partner).
• Present insights, outcomes, and recommendations to senior external stakeholders.
• Collaborate internally to ensure alignment on performance metrics, adoption trends, and improvement opportunities.


• These responsibilities summarize the role’s primary responsibilities and are not an exhaustive list. They may change at the company’s discretion.

Required Qualifications:

• Bachelor’s degree with 8+ years of experience, or Master’s degree with 6+ years of experience
• 3+ years of experience in healthcare sales, strategic account management, or client partnerships. 
• Ability to travel up to 60% to GRAIL sites, company and industry-related events and to support customer accounts.

Preferred Qualifications:

• Demonstrated success in diagnostics, biopharma, digital health, or healthcare technology in a customer-facing commercial role.
• Proven experience managing large, complex accounts and engaging senior leadership in strategic account management capacity.
• Strong understanding of digital health business models, provider networks, or B2B2C healthcare partnerships.
• Entrepreneurial mindset with the ability to operate effectively in ambiguous, fast-evolving environments.
• Excellent written and verbal communication skills, with strong executive presence and stakeholder management capabilities.
• Track record of collaborating cross-functionally to launch and scale new offerings.
• Comfort owning and managing revenue goals and using data and operational insight to drive results.