Account Manager

Account Manager 

About Us

TMS Global are a wholly owned subsidiary of DS Smith DS Smith, an International Paper company who are a listed multi-national packaging and display manufacturing business who are a leading global provider of corrugated packaging solutions. TMS Global is an outsourced provider of end-to-end Retail Marketing/POS and Packaging services and solutions Globally. We partner with our customers managing all retail POS categories as well and innovative and sustainable Packaging Solutions and Supply chain management globally as their single outsourced partner.  

We are active in 97 markets globally and we are made up of just over 300 people who are spread internationally across APAC, LATAM, EMEA and NA. 

About The Role 

To support the growth of a key account across 21 markets, we are expanding our client services team across Europe and as a result, we are now looking for an Account Manager to join our team in Milan, Italy. This is a permanent position which can be based remotely/working from home with infrequent travel needed. 

You will be accountable for the operational management of the 2D, Flat pack and Pre-filled Display contract for our client. This involves the management and delivery of all Display requirements, additional service lines, quality control, and associated tasks. You will be responsible for: Service Delivery, a Client Services team, Client, and Supplier relationships via regular production meetings for each country, ensuring contractual KPI’s are met, supplier performance rating, and Financial Performance to reflect contractual agreements. 

Some day-to-day responsibilities: 

• The Account Manager will be responsible for the day to team and client interaction for regional. 

• Responsibility for maintaining and nurturing relationships with client(s) on a day-to-day basis. 

• You will engage with TMS’s Global support functions to ensure adequate resource is applied to meet client expectations. 

• You will also provide a high degree of technical support and expertise both to clients and associates. 

• Manage operational financial performance for the designated element of the client contract. 

• Achieve all financial targets to reflect the contractual agreement with the client. 

• Works with the management team to develop and execute Production management plans on a weekly basis. 

• Assist the Regional Account Director (RAD) in the development of operational and commercial strategies. 

• Assist in customer audits and benchmarking exercises. 

• Analysis of monthly customer and internal MI to ensure compliance and assess development opportunities. 

• Ensures contract compliance, best practice, and service execution. 

• Ensures systems data are kept up to date, provides support in the compilation and correction of errors in data for internal and external MI to ensure compliance and assess development opportunities. 

To qualify for the role, some skills that would be either essential or helpful- 

• Working fluency in English 

• Experience using Microsoft platforms, specifically strong excel skills. 

• Ideally, experience with Point-of-sale/POP/POSM/Trade marketing from either a managed services, manufacturing or supplier/procurement backgrounds.  

• Experience of:  

• Procurement/purchasing  

• Vendor management  

• Distribution / Shipping  

• Retail 

• Commercial acumen with a background of proven service delivery with excellent customer relationship management skills.