As an Account Manager, you’ll flex your skills in growing and managing client relationships while receiving support and strategic guidance from an Account Director or Client Partner. You’ll take the lead on projects within your vertical client set, ensuring client satisfaction, driving account revenue growth, and boosting overall business profitability. Most importantly, your clients—from mid- to senior-level professionals—will see you as a trusted advisor, delivering outstanding digital experiences.
You will:
- Provide strategic guidance to manage project relationships and ensure client success and satisfaction
- Build and foster relationships with senior managers in client organizations while offering leadership to internal teams
- Lead projects to completion, adhering to best practices and cross-functional solutions
- Facilitate deeper collaboration opportunities that position clients as innovative leaders in digital solutions
- Share insights on clients’ strategic business initiatives with internal teams
- Demonstrate industry expertise in structure, trends, initiatives, and best practices
- Supervise the development of detailed proposals and statements of work with team support
- Drive growth in client relationships by focusing on revenue generation and account profitability
- Collaborate with internal creative, strategy, and project management teams to ensure consistency and cohesiveness across campaigns and workstreams
- Collaborate closely with other agency partners within Integrated Agency Team model
You have:
- 2–3 years of integrated digital account management experience, preferably in the digital and performance marketing space
- A strong ability to handle multiple tasks concurrently and collaborate with remote or decentralized teams
- Familiarity with social media and a passion for digital trends and innovations
- Comprehensive knowledge of content management, analytics, digital marketing, eCommerce, and internet technologies
- Proven experience working with complex clients, delivering annual services revenues exceeding $7MM
- Exceptional communication and leadership skills, including outstanding presentation abilities
- Drive as a self-starter and proactiveness comes naturally. You can see the next move and take the next step on a project
- Creative and technical problem-solving expertise, with a knack for negotiation and consensus-building
- Understanding of project management lifecycle, and high-level proficiency with PM methodology + processes
- A proactive approach to learning and excitement about data analytics
What We Offer:
- Global maternity and parental leave
- Competitive benefits packages
- Vacation, compassionate leave, sick days, and flex days
- Access to online services for families and new parents
- Extensive winter holiday office closures
- Diversity and Inclusion Board with 12 affinity groups
- Internal learning and development programs
- Enterprise-wide employee discounts
Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.
Critical Mass is an equal opportunity employer.
The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.
If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx
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What We Do
We’re Critical Mass. We are 2,000 inspired humans across 14 offices, setting the right path—not just the next one—for our clients, their customers, and our own colleagues. We work with the best, Apple, Adobe, BMW, Nike, Diageo, Airbnb, BNY and many more, to power connected ecosystems that make brands stand out by driving performance with data, technology, AI, creative and media. We’re a global marketing agency founded in Canada, but digital is our home. If you know us, then you know we’re a special place that attracts big talent and tiny egos. We’re driven, uncompromising and we live our values. We’re Critical Mass, but our friends call us CM. Learn more at criticalmass.com.
