Account Manager

Job Description:

Role Purpose: 

The Account Manager will play a key role in maintaining client satisfaction by ensuring exceptional service and creating value for clients leveraging strong account management and interpersonal skills.  Account Managers are in daily contact with clients as well as internal SME's. They are looked to as key resources on the client teams to ensure the quality of client deliverables from across various Merkle business units.   

Key Responsibilities: 

You will be responsible for the day-to-day execution of our clients' marketing strategies.  You are the "glue" that brings together all the disparate pieces to seamlessly deliver high quality work on budget and on time. You are the key point person for deliverables for both the internal Merkle team as well as with clients for tactical delivery or account status.  By ensuring marketing and support activities are executed in a timely and efficient manner, you will directly impact the success of our clients as well as Merkle. 

• Bachelor's degree required 

• 3+ years of experience in client services/account management in an advertising agency, marketing company, or client-side marketing department with a working knowledge of: 

• Online and offline creative development and production 

• Digital Marketing 

• Multi-channel/Integrated Marketing 

• Campaign management of large, complex email initiatives 

• Operations Management, including leading status calls and traffic management of campaigns and resource capacity 

• You should have Relationship/Client Management experience 

• Accountability, attention to detail, decisiveness, and strong work ethic 

• Ability to multi-task and work well in a fast-changing environment 

• Ability to think operationally and strategically; analyze issues, use sound judgment 

• Familiarity with Salesforce Marketing Cloud, including Email Studio, Content Builder and Journey Builder preferred 

This position is 100% remote, reporting to the Sr. Account Manager. You will not have managerial responsibilities.

The annual salary range for this position is $68,000 - $110,400. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law.

Benefits available with this position include:

• Medical, vision, and dental insurance,

• Life insurance,

• Short-term and long-term disability insurance,

• 401k,

• Flexible paid time off,

• At least 15 paid holidays per year,

• Paid sick and safe leave, and

• Paid parental leave.

Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies.  For further details regarding Dentsu benefits, please visit www.dentsubenefitsplus.com.

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Location:

USA - Remote - Illinois

Brand:

Merkle

Time Type:

Full time

Contract Type:

Permanent