Company Description
Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its own grocery stores under the Wolt Market brand. Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 29 countries today, 25 of which are with the Wolt product and brand.
At Wolt, We’re About Getting Things Done.
You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.
We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.
Our Commitment to Diversity, Equity & Inclusion
We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.
Join us today to build Wolt together.
Job Description
Are you an experienced and strategic account manager with a true ‘service first’ and analytical mindset? Does a varied and challenging role in one of Europe’s fastest-growing companies interest you? If so, then we’d love to chat!
Role Background
Our Restaurant Development team lies at the heart and soul of Wolt, ensuring all our existing restaurant partners and Wolts success in Sweden. As Wolt grows both in scale and scope of offering, the strength of our account management engine must grow with it.
As a Restaurant development team member, you will master the core functions of Account Management, including developing strong relationships with our merchants, answering partners’ queries, and identifying new opportunities among existing restaurant partners. You will interact with merchants, and look after them, making sure their experience is seamless and they are set up for success!
Responsibilities & duties
- Driving and managing growth of our current venues by improving venue performance through strong portfolio analysis and active account management.
- Building long-term restaurant relationships post-onboarding, and being the key communicator between our operations and restaurant partners.
- Using data to help optimize venue performance by improving key metrics such as growth, ad spend, AVT and service score.
- Applying an effective restaurant tiering approach to maximize the impact of account management activities across the restaurant portfolio.
- Perform frequent quality and satisfaction checks to ensure service standards.
- Conducting renegotiations with venues.
- Working closely together with the marketing team to plan and execute campaigns together with restaurant partners.
- Implement/sell in new product within the Wolt portfolio to your venues
- Work cross-functionally with sales and onboarding team on successful launches of new venues
Qualifications
- Excellent interpersonal skills with the ability to adapt tone to suit the audience.
- Experience from using analytics platforms or strong Excel skills to be able to take data driven decisions.
- Structured, detailed and service-oriented.
- Passion for food and developing the best restaurants in town.
- Strong commercial sense with the ability to drive growth and profitability
- Experience from working with a CRM system is a plus.
- Fluent in Swedish and English
Additional Information
If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!
We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!
If you have any further questions about the position before submitting an application, you can turn to:
Vladimir Stankovic, Talent Acquisition Partner, [email protected]
Please note that we do not accept applications coming through email due to GDPR. Make sure to apply through our careers page!
What We Do
Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its own grocery stores under the Wolt Market brand.
Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 29 countries today, 25 of which are with the Wolt product and brand.
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