Account Manager

JOB TITLE: Account Manager

LOCATION: East Coast

REPORTS TO: Director, Key Accounts 

The Company:

Sunbit builds financial technology for real life. Our technology eases the stress of paying for life’s expenses by giving people more options on how and when they pay. Founded in 2016, Sunbit offers a next-generation, no-fee credit card that can be managed through a powerful mobile app, as well as a point-of-sale payment option available at more than 21,000 service locations, including 1 in 3 auto dealerships, optical practices, dentist offices, veterinary clinics, and specialty healthcare services. By introducing a flexible way to pay over time, we are proud of our ability to lift up service providers and retailers while helping consumers when necessary expenses arise... regardless of whether they were expected or unexpected. Sunbit was included on the 2022 and 2023 Inc. 5000 list. The financial technology company has also been named as a Most Loved Workplace®, Best Point of Sale Company, and as a Top Fintech Startup by CB Insights. We use cutting-edge innovations in financial technology to bring leading data and features that allow individuals to be qualified instantly, making purchases at the point-of-sale fast, fair and easy for consumers from all walks of life. We create value focused on our core values; we work tirelessly to ensure that Sunbit becomes available to everyone, everywhere.

Sunbit is proud to be recognized on the CB Insights List of Unicorn Companies, with a valuation of $1.1B (https://www.cbinsights.com/research-unicorn-companies)

The Role:

We are seeking a driven and dynamic Account Manager to join our Operations team at Sunbit. This is an exciting opportunity for a motivated professional to be part of a rapidly growing tech startup and to contribute to the success of our Co-Branded Card program. As a key member of the Co-Branded Card team, you’ll work closely with our retail partners, helping them maximize card applications and ensure seamless integration of the Co-Branded Card into their operations.

The ideal candidate will be entrepreneurial and self-starting, with a strong background in retail operations and a proven ability to build and maintain professional relationships. You’ll take a hands-on approach, working directly with our partners’ point-of-sale (POS) teams to drive growth and foster success.

Requirements

Key Responsibilities:

• Lead training sessions for new retail partners, ensuring successful program implementation
• Manage existing retail accounts to achieve growth targets and KPIs
• Oversee the launch of pilot programs, from inception to full rollout
• Actively expand the Co-Branded Card program beyond pilots to wider implementation
• Regularly visit partner locations to review and improve Sunbit’s performance at the POS
• Collaborate with retail associates and management to set and achieve monthly Sunbit activity goals
• Work closely with cross-functional teams at Sunbit to continuously enhance account performance
• Track and document all account-related activities in the CRM system
• Perform other duties as assigned, contributing to the growth and scalability of the Co-Branded Card program
• Other duties as assigned

What You Bring to the Table:

• 100% travel in and out of state (Mon-Fri)
• Valid driver's license
• 5+ years of experience in sales, preferably with mid- to large-sized retailers
• Proven experience in training and coaching teams for optimal performance
• Expertise in developing account-level business plans, backed by data analysis and strategic insight
• Strong proficiency in Microsoft tools (PowerPoint, Excel, Word)
• Excellent communication and facilitation skills, both verbal and written
• Self-starter with a collaborative spirit and the ability to thrive in a fast-paced environment

The Perks:

• Join one of LA’s fastest growing startups (2023), A Most Loved Workplace, #576 on the 2023 Inc 5000 list, Forbes Fintech 50 (2024), #161 on Deloitte Technology Fast 500 list
• Mission driven + empowered + collaborative
• Competitive pay and stock options
• Unlimited PTO
• Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave
• Newly added HSA and Pet Insurance
• 401K Plan with Matching 
• Cell Phone Stipend 
• Casual Dress
• Open door policy / Open office floor plan
• Team based strategic planning + Team owned deliverables

Core Competencies for Success in Role – fit for Sunbit in role

• Serve others before self: This role is centered around supporting retail partners to ensure the seamless integration and success of the Co-Branded Card program. You’ll lead with a service-driven approach, always putting the needs of partners and their teams first to help them achieve their goals.
• Own the impact: As an Account Manager, you’ll be responsible for managing accounts to hit key growth targets and KPIs, overseeing pilot programs from inception to rollout, and ensuring the success of the Co-Branded Card program. You’ll take ownership of driving performance and results.
• Connect genuinely: Building and maintaining professional relationships with retail partners is key to the role. You’ll collaborate with retail associates and management to set and achieve goals, acting as a trusted advisor and partner.
• Act fast: In a fast-paced, high-growth environment, you’ll need to respond quickly to opportunities, challenges, and changes, ensuring that you’re driving the Co-Branded Card program forward efficiently.
• Include always: Collaboration with cross-functional teams and partners will be essential to enhance account performance. You’ll foster an inclusive environment, ensuring that everyone involved in the process has a voice and that all teams are aligned.
• Innovate for good: You’ll work closely with retail partners and Sunbit’s internal teams to find creative and innovative ways to enhance performance at the point-of-sale, contributing to both partner success and the scalability of the Co-Branded Card program.

Sunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees.