PTG is a leading Managed Services Provider (MSP) located in Greenville, SC with clients located across the US. Our organization has a strong company culture built on our values of Teamwork, Service, Growth-Minded, Trust, and Innovative. Our team dedicates their time working together to provide phenomenal experience for our customers. Be ready to join a fast-paced, ever-evolving IT company that is bringing on new customers and team members to continue strong growth into the future.
We are currently seeking an energetic and talented Account Manager to join our team. In this role, you will work directly with existing PTG customers to assess their current technology, identify gaps, and create roadmaps and budgets.
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Work with active customers to develop a deep understanding of their needs and translate those needs into product requirements that satisfy their demands.
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Work with our customer alignment tools to help customers identify gaps in their existing technologies, create business and technical roadmaps for the coming 12 months, and associate a budget to the roadmap.
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Cross-selling services and solutions to existing accounts.
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Map customer needs to the existing product and service catalog.
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Qualify, quote, and close new sales opportunities for current customers.
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Receive requests for service and product details from customers while providing timely responses.
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Conduct on-site or online presentations for customers.
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Work with pre-sales to develop proposals and quotes based on best practices.
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Effectively communicate features and benefits of solutions.
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Maintain in-depth product knowledge (focused on business outcomes, not technology) - with a commitment to learn new things each week.
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Perform sales procedures through activities and opportunities in our CRM while remaining compliant with our policies and procedures.
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Attend weekly sales trainings and sales meetings to keep a pulse on potential new customers and transactions.
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Other duties as assigned.
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Bachelor’s degree and 2+ years of technical account management or customer service experience and/or equivalent combination of education and experience.
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Proficiency in MS Office Suite.
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Strong attention to detail.
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Must possess excellent teamwork habits to function in cooperative, interactive technical group.
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Must have a strong sense of customer satisfaction and desire for every customer interaction to be a positive one.
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Ability to solve practical problems and deal with a variety of variables where standardization may not exist.
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Ability to effectively present information and respond to questions from managers, sales team, and customers.
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Strong time management and organizational skills.
At PTG we prioritize our employees’ personal and professional development, offering best in class training, mentorship, and opportunities for growth through our self-promotion paths. We encourage innovation and challenging the status quo. With teams across the country, we have a wealth of knowledge and a team that is eager to share and grow together.
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Competitive benefits package, including medical, dental, vision, and life insurance
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401k match
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Unlimited Approved PTO after one year (2 weeks your first year)
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10 Holidays including your Birthday and a Floating Holiday!
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Gym reimbursement
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Amazon Prime reimbursement
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40 Hours for Volunteer Time
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Paid Maternity and Paternity leave
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Paid certifications
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Learning and development programs
What We Do
Most small to mid-size businesses have a ton of tech tools, software, apps, and systems to help them run—and most small to mid-size businesses don’t have the resources (or, quite frankly, the time) to make sure all those tools are running correctly. That’s where we come in.
PTG is an outsourced IT company based in Greenville, SC. We work with businesses to make sure they’re using the right tools for their needs, that those tools are working as expected, and that they’re actually providing value.
On a daily basis, we handle issues that pop up with your technology, whether planned or unplanned--everything from fixing computer errors to checking into potentially malicious emails to setting up computers for new employees. We’ll also meet with you quarterly to discuss the big picture: your business goals and the tools you need to get there, your cybersecurity and disaster recovery plan, and budget planning.
One of our core values is “We deliver phenomenal experiences”—if you’re not getting a phenomenal experience, you have the right to fire us at any time. We believe in re-earning your business with every interaction and we won’t lock you into a long-term contract.
Phenomenal experiences don’t stop with customers. We believe in delivering phenomenal experiences for our employees, too—and our employees have voted us one of the Best Places to Work in SC for five years in a row.
Here are a few more awards we’re proud of:
Channel Futures MSP501 Top Managed Service Providers, 2017-2018
Best Places to Work in SC, 2014-2018
Microsoft East Region Office 365 Partner of the Year, 2017
Microsoft Southeast Area Cloud Partner of the Year, 2013, 2015, 2016
INC5000 Fastest Growing Companies, 2015-2017
Best of Upstate, 2014
Microsoft Southeast Area Community Connections Partner of the year, 2012
👉Check out our current job openings at https://www.goptg.com/Careers
