Your Core Qualities:
- Highly organized and able to stay on top of a high volume of different requests that are in different states of resolution
- Communicate clearly and concisely, and can explain technical information simply
- A background in phone service or telecommunications, or have demonstrated that you can learn new industries and domains quickly
- Attention to detail and willingness to do some routine tasks until they can be automated
In this position you will:
- Maintain customer databases by inputting customer profiles and updates; preparing and distributing monthly reports.
- Uncover and understand the business needs and challenges of the customers, and address these needs via business analysis and the recommended use of US Mobile services
Qualifications:
- 2+ years of experience in B2B account management at a startup highly preferred
- Excellent communication and organization skills
- Comfort and familiarity with technology; experience in telecommunications or mobile phones a plus
What you get:
- Competitive salary
- Phenomenal health coverage, gym discounts, commuter reimbursement
- The fast pace and agility of a venture-backed startup
- Free cellular service on the best network in the US.
- Unlimited PTO (Yes, you heard that right!)
- $60k-90k (NYC based)
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What We Do
At US Mobile, we’re on a mission to revolutionize connectivity. We're building a next-generation connectivity platform to connect the next billion wireless devices onto nationwide 4G and 5G networks, including your phone, drone, car, watch, pet tracker, and everything in between. We’re accomplishing this by leveraging cutting-edge technology and forward-thinking UI design.
Whether it’s with our free high-speed international roaming, customizable perks, AI-facilitated plan savings, customizable plans, or real-time dashboards, we’re building the industry’s most delightful user experience all backed by our excellent customer service.
US Mobile’s 4G LTE network reaches more than 300 million Americans and includes international calling to over 200 countries and territories, but you will never hear from an operator at US Mobile. Our real, live Customer Support Representatives are available by phone or chat 24 hours a day, 7 days a week – to keep you connected, informed, and saving with US Mobile.
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