Account Manager

The ideal candidate will have experience in the printing industry, a strong sense of urgency, excellent organizational and communication skills, and the ability to effectively prioritize multiple jobs and deadlines in a fast-paced production environment.

Our MIS software is fully integrated from estimating through job entry, scheduling, production, and invoicing. The Account Manager will be responsible for coordinating jobs throughout this process.

• Prepare estimates, including multiple options when appropriate.
• Obtain pricing from outside vendors as needed.
• Develop estimates that serve as accurate job plans.
• Review specifications to ensure all necessary information is included before production begins.

• Prepare estimates for conversion into jobs.
• Convert estimates into jobs and enter all required shipping and delivery information.
• Clearly document customer requirements and important job information on job tickets.
• Load files for production and release job tickets into production.
• Coordinate jobs through the shop from order entry through completion.
• Update job notes, statuses, and dates to accurately reflect current job progress.
• Participate in the daily production meeting.
• Send proofs between customers and production, both electronically and physically.
• Update job ticket information as changes are made.
• Enter change orders as needed.
• Rework estimates and reconvert them into jobs when specifications or quantities change.
• Communicate changes to Purchasing, Scheduling, and Production when necessary.
• Monitor jobs closely to identify potential issues and address them before they impact deadlines.

• Contact and communicate with vendors regarding outside purchases and complete buyout jobs.
• Obtain vendor pricing and lead times.
• Prepare and send purchase orders as needed.
• Follow up with vendors to ensure materials and services are received on schedule.

• Review completed jobs for accuracy.
• Send invoice approval to the Accounting Department before invoices are posted.

Communicate effectively with customers, vendors, sales, production, purchasing, scheduling, and accounting through:

• Email
• Phone
• Face-to-face communication
• Internal MIS software and job tickets

Monday–Friday, 8:00 AM–5:00 PM

This position requires consistent availability during normal business hours and active participation in the daily production workflow.

• Previous experience in the printing industry preferred.
• Strong sense of urgency and follow-through.
• Excellent prioritization and time-management skills.
• Excellent written and verbal communication skills.
• Strong attention to detail.
• Ability to manage multiple jobs and competing deadlines.
• Efficient computer skills.
• Microsoft Office experience.
• Ability to work independently while also working effectively with a team.
• Ability to remain organized and calm in a fast-paced production environment.
• Strong problem-solving skills and the ability to make decisions when circumstances change.

• Previous experience using an MIS software system, specifically EFI PACE.
• Previous experience with estimating and/or print production.
• Strong character, integrity, and dependability.
• Proficiency in Microsoft Excel and Word is a plus.
• Mac experience.

Pay range is dependent upon experience and qualifications.