Account Manager

Posted Yesterday
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Nairobi, KEN
In-Office
Junior
Fintech • Financial Services
The Role
Manages prospective and existing client relationships for a multi-asset brokerage. Presents products and trading services, supports onboarding, answers client inquiries, explains trading systems, maintains client satisfaction, and communicates with prospects. The role also requires accurate internal data entry, knowledge of financial markets, adherence to AML and KYC procedures, and achievement of sales targets.
Summary Generated by Built In
About HFM:


HFM is an internationally acclaimed multi-asset broker, delivering cutting-edge trading tools, platforms, and conditions to traders worldwide. We are committed to innovation, transparency, and excellence in the financial markets. As we continue to expand, we are seeking a driven and strategic Account Manager to join our team.

Your role at HFM:

  • Presents products and services of HFM to prospective clients in informative manner.
  • Serves as a primary point of contact for clients, providing support and addressing all inquiries related to the company's offerings and services.
  • Provides guidance to new clients on the onboarding process and develops client relationships.
  • Cultivate successful client relationships and maintains a high level of client satisfaction.
  • Knows all the features and benefits of all products, services and trading systems and tools offered.
  • Attains full understanding of the Company’s internal operating systems.
  • Engages with prospective clients to provide company information, respond to queries, and maintain ongoing communication.
  • Fully understands and implements all Anti Money Laundering and Know Your Customer procedures.
  • Explains to clients the Company's trading system.
  • Inputs detailed and accurate data and information in all internal systems.
  • Develops a sound understanding of trading market conditions on a daily basis.
  • Is proactive in self-development regarding industry knowledge.
  • Carries out any further duties assigned by their line manager.

Requirements
  • 1+ years experience in sales and trading knowledge is advantageous.
  • Sales-driven attitude with the ability to work independently and meet targets.
  • Familiarity with online trading or financial markets.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced, performance-driven environment.
  • High level of professionalism and work ethic.
  • Prior experience in client-facing or sales roles will be an advantage.
  • Applicants must be eligible or have legal authorization to work in the country where the position is based.
Resumes must be submitted in English.
Applicants must be eligible or have legal authorization to work in the country where the position is based.

Benefits
  • Comprehensive health & life insurance
  • 22 days of Annual Leave (reaching up to 30 days per year based on years’ service)
  • Birthday Leave
  • Summer short Fridays (January)
  • Referral Bonus Program 

Sounds like you? Let’s write the next chapter together!

All Applications will be handled with the strictest confidentiality.


Skills Required

  • At least 1 year of experience in sales
  • Knowledge of trading or financial markets
  • Familiarity with online trading
  • Sales-driven attitude and ability to meet targets
  • Ability to work independently
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced, performance-driven environment
  • High level of professionalism and work ethic
  • Prior client-facing or sales experience
  • Legal authorization to work in the position's country
  • English-language resume
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The Company
1,972 Employees
Year Founded: 2010

What We Do

HFM is an internationally acclaimed, regulated multi-asset broker serving retail and institutional clients worldwide. The company provides online trading services and platforms across forex, contracts for difference (CFDs), futures, commodities, stocks, and indices. Its offering emphasizes competitive trading conditions, innovative tools, partner support, and access to multiple global markets through its financial technology infrastructure, helping traders participate in global markets.

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