Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.
As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.
We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.
If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.
Let’s build what’s next, together.
What this role is all about
As a Telecom Account Manager at Infobip, you will play a key role in building and strengthening long-term partnerships with telecom operators. You will act as the primary commercial point of contact, ensuring strong collaboration, operational excellence, and sustainable revenue growth. Working closely with cross-functional teams across the organization, you will help deliver value to our telecom partners while supporting Infobip’s broader business goals in a fast-evolving, technology-driven environment.
What you’ll do
- Develop and maintain strong, trusted relationships with key telecom accounts.
- Lead commercial negotiations, including pricing discussions and contract renewals, ensuring mutually beneficial agreements.
- Serve as the main point of contact for telecom partners, managing communications, escalations, and service updates.
- Collaborate cross-functionally with sales, marketing, technical support, and other teams to coordinate service delivery and meet expectations.
- Prepare and present Quarterly Business Reviews, demonstrating value delivered and identifying growth opportunities.
- Analyze usage and performance data to propose optimization strategies and support business development initiatives.
- Manage billing inquiries and disputes, coordinating internally to ensure timely and effective resolution.
- Facilitate onboarding and rollout of new services, ensuring smooth commercial and operational handover.
- Monitor industry trends and market pricing in collaboration with Business Analysts to stay competitive and informed.
What makes you a strong fit
- Bachelor’s or Master’s degree in Business, Management, or a related field.
- Strong negotiation and relationship management skills with a clear commercial mindset.
- Proven ability to analyze data and translate insights into actionable business decisions.
- Proficient in MS Office, particularly Excel for data analysis and reporting.
- Excellent written and verbal communication skills, with fluency in English.
- Self-motivated and able to work independently while collaborating effectively across teams.
Nice-to-have qualifications
- Additional language skills beyond English.
Diversity drives connection
Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.
No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.
Read more about our hiring process.
Skills Required
- Bachelor's or Master's degree in Business, Management, or a related field
- Strong negotiation and relationship management skills with a commercial mindset
- Proven ability to analyze data and translate insights into actionable decisions
- Proficient in MS Office, particularly Excel
- Excellent written and verbal communication skills, fluency in English
- Self-motivated and able to work independently while collaborating across teams
- Additional language skills beyond English
Infobip Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Infobip and has not been reviewed or approved by Infobip.
-
Fair & Transparent Compensation — Pay is positioned as aligned to experience and industry standards, supported by regular compensation reviews and a stated equal-pay approach. Clear salary ranges are presented for certain roles, improving comparability for candidates.
-
Equity Value & Accessibility — Equity participation is positioned as broadly available through an employee share ownership plan with eligibility from day one. Company-wide enrollment signals that ownership is intended to be a standard component of total rewards rather than a niche perk.
-
Leave & Time Off Breadth — Time off is portrayed as relatively robust, including sizable vacation, sick time, holidays, and additional leave tied to life events. Extra paid time such as volunteering and recognition days adds breadth beyond baseline PTO.
Infobip Insights
What We Do
HIRING NOW! Infobip helps businesses build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. We work with large organizations, including seven of the world’s 10 biggest brands, across sales and marketing, operations, human resources, IT and security, and customer service. Our mobile engagement solutions help optimize operational functions, enhance internal and external communications, improve customer experiences, reduce support costs, generate new revenue, and gain a competitive advantage. Whether two-factor authentication for high-tech retailers, emergency alerts for global giants, or mobile-giving solutions for large charities, Infobip offers the scale, service flexibility, reliability, and heritage to provide interactive solutions for today and in the future. Companies choose Infobip for our domain expertise, service flexibility, demonstrated performance and reliability, global scale, and corporate maturity.
Why Work With Us
We work with some of the biggest enterprises in the world to make their customers’ lives better. But we’re small enough that every person counts. We’ve got a passion for our technology to rival any start-up. Our people are the best and most professional in the world. But we’re a suits-and-bureaucracy free zone.
Gallery
