About us
At Datacom, we combine technology, expertise, and talented people to help organisations thrive in a rapidly changing world. As one of Australasia's leading technology providers, we work with customers across industries to solve real-world problems and deliver meaningful outcomes.
Whether we're supporting governments, enterprise organisations, or growing businesses, we're committed to creating meaningful outcomes for our customers, communities, and each other.
About the Role
Our Product Solutions Group is well known in the Australian market for delivering incredible results for our customers, whilst providing a close knit, supportive environment for our Sales teams led by some of the best mentors and sales minds in the industry!
The Account Manager role is responsible for maximising revenue from our major/key customer accounts to achieve agreed revenue targets. You'll be planning and overseeing enterprise-level support and service activities for our company products and services for a designated client or group of clients, ensuring complete customer satisfaction and strategic business growth.
Our office is based in Adelaide. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/life balance. We therefore leave it to you and the team you join to figure out what works best!
What you'll do
At the moment, as Account Manager you will be focused on:
- Formulating, implementing and managing strategic business plans for major/key client accounts to achieve sales revenue targets
- Managing revenue, growth, productivity and profit for your entire portfolio
- Leading program processes and coordinating cross-business resources to ensure achievement of goals, schedules and quality commitments
- Managing negotiations between the organisation, clients and third-parties involved
- Collaborating with sales and support groups to identify opportunities for expanded business
- Conducting product demonstrations and coordinating preparation of sales proposals, tenders and contracts
- Acting as the organisation's single point of contact to clients during implementation
- Working closely with clients to determine present and future needs and proposing suitable products, services and upgrades
- Advising customers on information and business technology strategy
- Supporting the wider sales team where required
We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders' changing requirements and this can mean we evolve in our roles to meet those needs.
What you'll bring
Required experience:
- 4+ years of related account management or similar experience
- Experience with managing customer contracts and requests
- Proven sales ability including outstanding negotiation skills and persuasive ability
- Expert IT product and industry knowledge coupled with the ability to deal with clients at all levels
- Specialist knowledge of relevant IT industry and vendor products
- Strong Project management skills
- Excellent communication skills, both written and verbal
Nice to have:
- Specialist knowledge of IT products and services
- Ability to motivate and manage direct and indirect teams across multiple functions
- Bachelor's degree in business, IT, Science, Engineering, Economics or related discipline
Culture and benefits
Join a team where you'll be supported to grow your career, prioritise your wellbeing, and make a genuine impact. From industry-leading learning and development opportunities to parental leave, wellbeing support, and employee benefits, we're committed to helping our people thrive both professionally and personally.
We're passionate about creating a workplace where people feel supported, empowered, and inspired to do their best work. Whether you're developing new skills, tackling complex challenges, or collaborating with some of the best minds in the industry, you'll be part of a team that values curiosity, innovation, inclusion, and making a genuine difference.
Why you will love working here
- Paid parental leave
- 24/7 Employee Assistance Programme (DataCare)
- Ongoing learning, certifications, and career development opportunities
- Access to industry-leading learning platforms and future skills training
- Recognition programmes that celebrate great work
- Great employee discounts and financial wellbeing benefits
- Meaningful work that makes a real impact
Eligibility criteria and conditions may apply to some benefits.
Skills Required
- 4+ years of related account management or similar experience
- Experience managing customer contracts and requests
- Proven sales ability, including strong negotiation and persuasive skills
- Expert IT product and industry knowledge
- Ability to work with clients at all levels
- Specialist knowledge of relevant IT industry and vendor products
- Strong project management skills
- Excellent written and verbal communication skills
- Specialist knowledge of IT products and services
- Ability to motivate and manage direct and indirect teams across multiple functions
- Bachelor's degree in business, IT, science, engineering, economics, or a related discipline
Datacom Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Datacom and has not been reviewed or approved by Datacom.
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Healthcare Strength — Healthcare support includes complimentary health insurance packages in Australia and New Zealand alongside employee assistance programs. Wellbeing resources and on‑site meditation rooms are highlighted as part of the offering.
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Wellbeing & Lifestyle Benefits — Flexible and remote work support, plus discounts on gyms, travel, and selected retailers, are prominently featured. The package emphasizes work–life balance and lifestyle support alongside core benefits.
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Flexible Benefits — Flexible working is promoted across locations, with hybrid/remote arrangements positioned as standard practice where feasible. Benefits are framed as locally tailored by country and business unit, reflecting adaptability to context.
Datacom Insights
What We Do
Datacom is Australasia's largest home-grown tech company. Drawing on the experience of over 6500 staff in 24 locations around the globe, we work with a full range of clients, from small start-ups through to government agencies and multinational corporations, to explore and extract the hidden value in their systems. We bring together over half a century of know-how, the right technology and the knowledge and creativity of our people, to deliver sustainable solutions to our customers’ greatest challenges. With our team of dedicated professionals, we work with leading partners to deliver the solutions that are right for our customers – that solve their issues and enhances their businesses. We design, build and run IT systems and processes across operations, cybersecurity, cloud, digital platforms, payroll and enterprise applications. We deliver customer care services and operate mission-critical infrastructure with best-in-class data centre facilities – Datacom delivers on the promise: practical imagination.
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