Account Manager
Experience and relationship management add value to our customers' needs by ensuring their foreign transactions run smoothly. We need you for this. You will be an advisor, problem solver and confidant to our clients, providing them with insight and expertise on market developments and opportunities to sustain their business objectives and serving as a foreign exchange informant.
You are a negotiator and able to build and strengthen relationships at an executive level. You will think outside the box and use your analytical insights to further develop our sales strategy, techniques and tactics based on feedback from our customers and developments in the forex market. You are able to transfer your passion, initiative and motivation to our team and our customers.
What awaits you?
- You work closely with the Customer Success Team
- You are responsible for your own client portfolio
- You will be available to answer detailed questions and assist them with transactions
- You maintain contact with inactive people in order to further convince them and reactivate them
- You are creative and innovative in the approach towards clients, both per mail campaigns and per phone
- You will further develop your communication skills through discussions with management level as well as colleagues in account management
It is your responsibility to ensure the growth of your portfolio by initiating and implementing proactive reactivation, cross-selling and up-selling strategies. Flexibility and creativity combined with a strategic and analytical mindset are required as there is no one right approach and all are tailored to the customer.
What do you need?
- You can impress with very good communication skills and business acumen
- You love selling and have initial experience in dealing with B2B customers
- You can convince and thus convert non-active customers into active ones
- You are a native Dutch speaker and are fluent in English
- Ideally a bachelors or university degree and a strong interest in the financial sector and FX market
- You live in Rotterdam or the surrounding area or are willing to travel to Rotterdam with your company car
What do we offer?
- An attractive position to further develop your skills as an account manager
- Defined career plan, with development steps and training offers
- A market conform salary
- A company car
- Great bonus structure based on your own performance
- 20 legal plus 12 extra vacation days (based on a full time employment per year)
- An international team that has a lot of passion and fun at work
- Various team events, locally and internationally including offsite.
- Detailed onboarding
You will be a valuable addition to building a strong brand from this innovative and fast-growing scale-up with great ambitions.
Do you want to grow with us?
Our goal is to offer our customers only the best for their international payments and give them full control over them. An important aspect of this is our strong and innovative platform, but our people make the real difference. With your personal approach, expertise, and support, you will give them the confidence to make multi-currency payments and expand their international business goals. You optimize international payment transactions, FX exposure and hedging strategies for customers, but also analyze companies' currency risk management.
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Skills Required
- Very strong communication skills and business acumen
- Initial experience selling to or dealing with B2B customers
- Ability to convert inactive customers into active customers
- Native Dutch speaker
- Fluent English
- Live in Rotterdam or surrounding area, or be willing to travel to Rotterdam with a company car
- Bachelor’s or university degree
- Strong interest in the financial sector and foreign exchange market
What We Do
Founded in 2016, iBanFirst has quickly established itself as the leading alternative for businesses that trade and carry out international payments. iBanFirst offers a next-generation cross-border payment experience that combines a powerful platform and the support of FX experts. With iBanFirst, executives and finance teams can get direct access to currency markets, receive, send and track payments and develop tailored hedging strategies. With more than 350 employees in 10 European countries, processing a volume of transactions worth more than €1.4 billion each month, and listed by the Financial Times as one of Europe's fastest growing companies, iBanFirst became in less than 10 years a trusted partner for SMEs across borders. iBanFirst has the financial backing of the French public investment bank (bpiFrance), European venture capital leaders (Elaia, Xavier Niel), and the American investment fund Marlin Equity Partners (more than 8 billion dollars of capital under management). Regulated by the National Bank of Belgium as a payment institution, iBanFirst is authorized to operate throughout the European Union. Member of the SWIFT network and SEPA certified, iBanFirst holds AISP and PISP accreditations under PSD2
