Funeral Home Portal Account Manager/ Sales Representative
About the Business
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Government vertical, our solutions assist government agencies and law enforcement to drive insights from complex data sets, improving operation efficiency, increasing program integrity, discovering, and recovering revenue, and making timely and informed decisions to enhance investigations. You can learn more about LexisNexis Risk at https://risk.lexisnexis.com/government
About the Role
The Funeral Home Portal Account Manager/Sales Representative is responsible for promoting, selling, and increasing utilization of the VitalChek Funeral Home Portal among funeral homes, mortuaries, cremation providers, and related organizations. This role partners with state and local government agencies to support portal adoption, educate funeral directors on the benefits of electronic ordering, and drive transaction growth through ongoing customer engagement and training.
Responsibilities
Sales & Business Development
- Promote and sell the Funeral Home Portal to funeral homes within assigned territories.
- Build relationships with funeral directors, office managers, and industry associations.
- Generate leads through agency-provided contacts, funeral home associations, and market research.
- Conduct prospecting activities, including outbound calls, emails, and virtual meetings.
- Qualify opportunities and identify high-potential funeral home customers.
- Schedule and conduct product demonstrations for prospective users.
Customer Education & Training
- Demonstrate portal functionality and benefits to funeral home personnel.
- Train customers on ordering death certificates, burial permits, and related services.
- Assist customers with onboarding and adoption efforts.
- Ensure customers understand available delivery, reporting, and payment options.
Relationship Management
- Serve as a trusted advisor to funeral home customers and agency partners.
- Maintain regular contact with customers to encourage ongoing usage and identify expansion opportunities.
- Address customer concerns and coordinate with product, support, and operational teams when necessary.
- Support agency outreach initiatives promoting portal participation.
Performance Management
- Monitor portal utilization and transaction growth within assigned accounts.
- Maintain accurate sales activity records and pipeline updates.
- Provide regular reports on outreach efforts, customer engagement, and adoption metrics.
- Focus on increasing portal usage and revenue generation.
Requirements
- Excellent presentation and communication skills.
- Ability to conduct virtual product demonstrations and training sessions.
- Strong relationship-building and consultative selling skills.
- Ability to conduct virtual meetings, product demonstrations, and training sessions.
- Demonstrated customer service, hospitality, retail, or other client-facing experience.
- Self-motivated with the ability to manage priorities and work independently.
- US Citizenship required
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
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Skills Required
- Excellent presentation and communication skills
- Ability to conduct virtual product demonstrations and training sessions
- Strong relationship-building and consultative selling skills
- Customer service, hospitality, retail, or other client-facing experience
- Self-motivated and able to manage priorities independently
- US Citizenship
RELX Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RELX and has not been reviewed or approved by RELX.
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Retirement Support — Retirement support is positioned as a meaningful part of total rewards through a 401(k) plan with matching contributions, alongside other financial protections such as life and disability coverage. Tuition reimbursement and share purchase access further broaden the financial value of the package beyond base salary.
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Leave & Time Off Breadth — Leave and time off breadth appears strong, with generous vacation allowances, mental health days, and options like sabbaticals and tiered PTO by tenure. Parental and caregiving leaves are described in detail, reinforcing time-away benefits as a standout component of the overall package.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle benefits are supported by offerings such as mental health support (e.g., app access), EAP resources, gym-related perks, and wellness incentives. Flexible working hours and related work-life supports add to the perceived day-to-day value of benefits.
RELX Insights
What We Do
RELX is a global provider of information-based analytics for professional and business customers across industries. We help scientists make new discoveries, doctors and nurses improve the lives of patients and lawyers win cases. We prevent online fraud and money laundering, and help insurance companies evaluate and predict risk. Our events enable customers to learn about markets, source products and complete transactions. In short, we enable our customers to make better decisions, get better results and be more productive. We do this by leveraging a deep understanding of our customers to create innovative solutions which combine content and data with analytics and technology in global platforms. RELX serves customers in more than 180 countries and has offices in about 40 countries. It employs approximately 30,000 people of whom almost half are in North America. We operate in four major market segments: Scientific, Technical & Medical; Risk & Business Analytics; Legal; and Exhibitions.
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