At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
Join our dynamic, supportive team and diverse team, working on behalf of a reputable Australian furniture store, where you'll manage calls, chats, emails, social media, and SMS queries from customers shopping for or awaiting delivery of our products.
About the Role:
As a B2B Account Manager for our multinational automotive client, you will enjoy the automotive industry and talking shop with your own portfolio of customers. You will move seamlessly between sales and promotions, order taking, and complaint handling to visits offsite with your customers when required. Are you a hospitality or retail worker who lives and breathes motorsport? Do you spend your weekends watching Supercars, analyzing F1 tire strategies, or working on your own project car? It’s time to take that passion off the bar floor and bring it into a professional corporate career. Join Probe CX as a B2B Customer Specialist supporting a premier nationwide automotive trade network.
Key details
Full-time (38 hours).
Monday to Friday 8.30am - 4.36pm, No weekends or public holidays!
Commencing ASAP
Location: La Trobe Street, Melbourne CBD
Successful applicants will need to complete a Nationally Coordinated Criminal History Check
Australian drivers licence
Key Responsibilities
Manage customer inquiries via call, chat, email, social media, and SMS regarding product shopping or delivery.
Update customer accounts with relevant details after communication.
Send necessary communication to stores following customer calls, if needed.
Process orders as per client specifications.
Escalate critical issues to management when necessary.
About you
You will have a history of effortlessly nurturing customer connections, masterfully untangling intricate inquiries, and exhibiting unwavering resilience and adaptability in every customer interaction. Your prowess in harnessing technology to navigate diverse systems, all while staying attuned to customer needs through attentive listening, will set you apart as an invaluable asset to our team.
What we can offer you
Comprehensive paid training for engagement.
Inclusive work environment fostering collective strengths.
Vibrant culture based on values like fun, respect, integrity, innovation, and transparency.
Access to a trusted mental health and wellbeing platform.
Join a multi-award-winning customer experience organization with over 40 years of success.
Our promise to you
There is no rule that says that work can’t be fun. We promise that every day will be different and that fun will be had. We promise you an opportunity to grab a job and stay for a career. We promise you rewards for a job well done and an inclusive culture. We’re committed to continuously improving and maintaining our diverse and inclusive workforce. We believe in having a PURPOSE. Investing in our PEOPLE, and being PASSIONATE about what we do.
Apply now to be considered!
Skills Required
- Australian driver's licence
- Successful completion of a Nationally Coordinated Criminal History Check
- Experience nurturing customer relationships and resolving complex inquiries
- Ability to use multiple technology systems and communication channels
- Strong listening, communication, resilience, and adaptability skills
What We Do
At Probe CX, we help our clients become modern digital organisations. With a dedicated team of 19,000-plus staff across five countries, including Australia, New Zealand, the Philippines, the United States, and India, we create blueprints for delivering exceptional CX. We combine the latest technology with people, processes, and data, and provide businesses with complete end-to-end service for customer operations. In a world that has never been more competitive, Probe CX creates innovative, contemporary digital solutions with a human touch to help unlock trapped value and establish a foundation for service-led value creation that is socially responsible and sustainable. Having worked with clients across various industries, ranging from household names to ambitious start-ups, Probe CX is committed to helping organisations create environments for digitally-enabled CX to thrive
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