About Us:
Twelve designs and builds the world’s most inspiring merchandise and packaging for the world’s most coveted brands. Applying our uniquely tested end-to-end methodology, we seamlessly integrate our expert teams and global supply chain to turn wild dreams into high-return realities. Our difference lies in our approach to partnership and our commitment to social responsibility—proudly B-Corp certified and working exclusively with vetted and approved partners.
Job Summary:
The Account Manager at Twelve is responsible for leading client strategy, cultivating and securing long-term partnerships, and driving growth in the EU market while supporting broader regional objectives. Acting as the primary client liaison, this role ensures seamless communication and execution across internal teams, including creative, development, and production, while also serving as a point of escalation for client issues. The Account Manager will help define and implement client-specific strategies, oversee project execution, and contribute to new business development across the region. With responsibility for managing client portfolios, RFP submissions, and financial performance, this role requires a strategic thinker with proven experience in the beauty, fashion, or luxury sectors, excellent relationship-building skills, and the ability to thrive in a fast-paced, global environment.
Responsibilities:
- Proactively manage all new client briefs through production.
- Efficiently manage all daily external client communication relating to active briefs through production.
- Coordinate and manage all internal communications related to client activity, collaborating with development, creative, and production teams to ensure timely updates and alignment.
- Lead the project management of all internal partners to respect Twelve’s expected response times and client’s ASL’s.
- Track and cultivate new business activity, regularly engaging with prospective clients to develop partnerships and identify growth opportunities, and providing weekly status updates to stakeholders.
- Continuously nurture and strengthen new business relationships to secure long-term partnerships through in-person meetings, calls, and consistent follow-ups.
- Define and implement tailored client strategies to identify opportunities for growth, address client-specific challenges, and exceed sales and account targets.
- Proactively identify and analyze needs, gaps, and areas of opportunity to capture within the client’s supply base to generate additional opportunities for Twelve.
- Lead RFP and tender submissions, leveraging internal resources to deliver compelling, competitive proposals and secure new opportunities.
- Monitor industry trends and client feedback to inform strategy, maintain a competitive edge, and ensure Twelve’s solutions remain relevant and impactful.
Requirements:
- 4yrs+ experience in a similar role within the beauty, fashion, or luxury industry
- Highly analytical with the ability to think strategically and be a confident decision-maker
- Ability to travel within the EU
- Fluency in English, with additional languages, is a bonus (Spanish, Italian, Mandarin, or Cantonese)
- Ability to manage multiple clients and multiple tasks efficiently in a professional and respectful manner
- Strong interpersonal skills: approachable, collaborative, and easy to work with.
What you can expect:
- Time off in line with French regulations, including additional RTT days
- Hybrid working model, 3 days in office
- Discretionary bonuses
- Additional company days off (e.g. Birthday Day)
- Monthly remote work allowance
- Transportation reimbursement and health coverage in accordance with French regulations
Please note: Fluency in English and French is essential to effectively collaborate with our internal teams, international partners, and to participate in a wide range of projects. Resumes are required to be submitted in English.
Twelve Inc. is committed to building an inclusive environment for people of all backgrounds and everyone is encouraged to apply. It is the policy of the Company to prohibit discrimination of any type and to afford equal employment opportunities to employees and applicants without regard to race, creed, color, religion, sex, national origin, ancestry, age, alienage or citizenship status, disability, or handicap, marital status, familial status, veteran status, sexual orientation, arrest record, genetic information or any other characteristic protected by applicable federal, state or local laws.
Skills Required
- 4+ years experience in a similar role within the beauty, fashion, or luxury industry
- Proven experience leading RFPs, tender submissions, and managing client portfolios
- Highly analytical, strategic thinker and confident decision-maker
- Ability to travel within the EU
- Fluency in English and French
- Additional languages (Spanish, Italian, Mandarin, Cantonese)
- Ability to manage multiple clients and tasks efficiently
- Strong interpersonal and relationship-building skills; collaborative and approachable
- Experience coordinating cross-functional internal teams (creative, development, production)
- Experience tracking new business activity and delivering regular stakeholder updates
What We Do
We design and build the worlds most inspiring merchandise and packaging for the worlds most coveted brands. Women-founded and led since 2005 with offices on three continents, we create design-driven merchandise and all of the moments that surround it for the world’s most compelling brands, immersing ourselves in our clients’ values, strategies, and brand identity. We are led by innovation, rooted in agility, and defined by long-term strategic partnerships, many spanning over a decade. Our uniquely designed methodology drives end-to-end innovation; from Dream to Design to Development to Delivery. Category Offerings include: retail private label merchandise and packaging, influencer seeding merchandise and packaging, promotional branded merchandise, gifts with purchase and loyalty drivers. Our Added Value Services include kitting, fulfillment and warehousing, custom digital solutions, trend presentations and forecasting, material edits, sustainable solutions, interactive unboxing experiences, and more. We would love to tell your story. [email protected] | [email protected]
