The Role
Manage strategic customer relationships, lead onboarding and implementations, drive platform adoption and training, advocate customer needs across teams, and support renewal and expansion to improve safety, compliance, and contractor performance.
Summary Generated by Built In
Highwire, a Veriforce company, is the Contractor Success Platform for asset owners, general contractors, and facilities managers. The world’s most admired organizations use Highwire to ensure their contractors and subcontractors deliver great work, on budget and on schedule, by collaborating with them to dynamically mitigate safety, financial, quality, and sustainability risks during capital projects and facilities maintenance.
We are looking for an Account Manager to partner with our clients as they modernize contractor management, safety, and compliance programs across complex construction environments. This role is critical in helping clients maximize the value of Highwire’s platform while driving long-term relationships, operational excellence, and measurable business outcomes.
As an Account Manager, you will serve as a trusted advisor to our clients throughout onboarding, implementation, adoption, and ongoing program growth. You’ll work cross-functionally to ensure clients are successful using Highwire’s platform while helping construction organizations improve safety, compliance, contractor engagement, and operational consistency.
As an Account Manager, you will serve as a trusted advisor to our clients throughout onboarding, implementation, adoption, and ongoing program growth. You’ll work cross-functionally to ensure clients are successful using Highwire’s platform while helping construction organizations improve safety, compliance, contractor engagement, and operational consistency.
The ideal candidate is highly organized, client-focused, comfortable navigating complex stakeholder environments, and passionate about helping organizations improve safety, compliance, and contractor performance outcomes.
What you'll do:
- Drive strategic customer relationships and long-term success. Serve as the primary point of contact for assigned accounts, building trusted relationships with stakeholders across safety, procurement, operations, compliance, and project management teams. Lead recurring business reviews and strategic conversations focused on platform value, program performance, and customer outcomes.
- Lead successful onboarding and implementation programs. Manage onboarding timelines and coordinate internal and external stakeholders to ensure successful client launches. Configure customer workflows, approval processes, scoring requirements, and contractor engagement strategies that align with operational goals.
- Increase platform adoption and customer engagement. Deliver training and change management support for administrators, reviewers, and end users. Proactively identify opportunities to improve workflows, increase adoption, and expand usage of Highwire solutions and services.
- Advocate for customer needs across the organization. Partner closely with Sales, Product, and Support teams to share customer feedback, influence product enhancements, and ensure customer issues are resolved effectively while maintaining strong communication and trust.
- Contribute to account growth and retention. Support renewal and expansion efforts by helping customers realize measurable value from the platform. Drive customer satisfaction, retention, and long-term account health through proactive engagement and consultative partnership.
Who you are:
- Consultative and relationship-driven. You see yourself as a trusted advisor, offering strategic advice that aligns with the client’s goals. You build trust quickly and communicate effectively with a wide range of stakeholders.
- Highly organized and proactive. You can manage multiple projects, priorities, and client relationships simultaneously while maintaining strong attention to detail and follow-through.
- A strong communicator and facilitator. You handle pressure with poise, set boundaries, and communicate effectively to inspire trust. You can translate complex processes into practical, actionable solutions.
- Curious Learner: You love exploring new technologies and digging into your client’s business to uncover opportunities.
- Tech-Savvy and solutions-oriented. You quickly learn new tools and systems, troubleshoot issues effectively, and confidently guide customers through complex workflows.
You bring at least a few years of expertise in Customer Success, Account Management, Project Management, Implementation, or a related field, ideally within SaaS or enterprise software environments. Experience in construction, contractor management, safety, compliance, procurement, or risk management is a plus.
If you’re excited about helping customers improve operational performance while working at the intersection of technology, construction, and risk management, we’d love to hear from you.
If you’re excited about helping customers improve operational performance while working at the intersection of technology, construction, and risk management, we’d love to hear from you.
What you’ll get in return:
Our benefits go well beyond the basics. To support your work-life integration, we built a benefits program that takes care of the whole person, including physical, mental, financial, and emotional health.
- Medical, Dental, & Vision Insurance. We offer health, dental, and vision insurance to all full-time employees. Best part? You’ll be eligible on day one.
- 401k. We offer a 401k and a 3% company contribution (even better than a match) to help you get ready to retire no matter how far off that seems.
- Parental leave. We take care of new parents by offering paid time off for births, adoptions, and fostering.
- Paid Time Off. Outstanding time off benefits.
- Mentorship. Our office-based culture fosters meaningful learning, growth, and mentorship for our team.
#VUS
About
Equal Employment Opportunity We are an equal opportunity workplace. All candidates will be afforded equal opportunity through the recruiting process. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, disability, gender identity and/or expression. We are dedicated to growing a diverse team of highly talented individuals and creating an inclusive environment where everyone feels empowered to bring their authentic selves to work. If you are contacted for an interview and require accommodation/adjustments during the interviewing process, please let us know.
Skills Required
- Several years of experience in Customer Success, Account Management, Project Management, Implementation, or a related field
- Experience in SaaS or enterprise software environments
- Experience in construction, contractor management, safety, compliance, procurement, or risk management
- Consultative relationship management and stakeholder engagement skills
- Highly organized with ability to manage multiple projects and priorities
- Strong communication, facilitation, training, and change management skills
- Tech-savvy with ability to configure workflows and learn customer-facing tools
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The Company
What We Do
We help create better workplaces, and help to keep people safe, reduce risks and simplify processes through our expert teams and technology. Since 1979, we’ve been providing our clients with market-leading compliance and risk management solutions. We have expanded over the years to include certification, accreditation, HR and health and safety consultancy for SMEs, and training expertise, resulting in the Alcumus business that exists today. By building great relationships with our customers, we understand their needs and provide a range of technology solutions, advice and support that helps to identify and minimise risks, navigate compliance and create better workplaces to keep people safe. Our solutions go beyond simple box ticking exercises, where we constantly look for new and innovative ways to support and enhance our clients’ businesses and make it easier for them to keep their workforce safe by embracing new and evolving technology. Our team includes over 1,000 employees across our UK, North American, American and APAC offices. We take great pride in being an inclusive organisation by respecting and appreciating each individual, regardless of age, gender, ethnicity, religion, disability, sexual orientation, education, or nationality, creating a safe, positive, and nurturing environment. Whether you’re a contractor, SME or multi-national enterprise, we’re here to help create safe and effective workplaces.
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