Summary:
The Personal Lines Account Manager is responsible for managing the entire account-service process, marketing clients to various carriers, responding to client inquiries regarding coverage and eligibility, ensuring the accuracy of policies, endorsements, EOIs, and audits, and maintaining organized and accurate account files.
Duties and Responsibilities:
Managing a personal lines book of business consisting of mid-market accounts to include maintaining organized and accurate account files in the agency management system
Work closely with a sales producer and other team members on all aspects of client service, marketing, and renewals while adhering to HUB’s best practices and standard procedures
Act as a liaison between clients and insurance carriers, you will be responsible for resolving any service issues, as well negotiating with underwriters and troubleshooting claims and billing issues
Understand clients’ insurance objectives and critical analysis are required to compare insurance plans for suitability
Explore cross-selling opportunities from existing accounts, when appropriate.
Qualifications:
One or more years of customer service or account management experience, preferably in the insurance industry
Strong verbal and written communication skills with the ability to effectively interact with clients, underwriters, and colleagues.
Computer proficient with Microsoft Office Suite and Outlook. Familiarity with Adobe, DocuSign, and AI tools helpful.
Must have Texas General Lines Property & Casualty license or obtain the license within 60 days of employment. Must maintain license throughout employment.
HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.
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Skills Required
- One or more years of customer service or account management experience, preferably in the insurance industry
- Must have Texas General Lines Property & Casualty license or obtain within 60 days and maintain throughout employment
- Strong verbal and written communication skills to interact with clients, underwriters, and colleagues
- Computer proficiency with Microsoft Office Suite and Outlook
- Familiarity with Adobe, DocuSign, and AI tools
- High school diploma or equivalent
HUB International Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about HUB International and has not been reviewed or approved by HUB International.
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Flexible Benefits — Flexible spending accounts and pre-tax commuter programs are available, alongside a broad menu of voluntary options such as legal plans, accident coverage, and group auto/home insurance.
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Healthcare Strength — Health, dental, and vision coverage are offered with multiple medical plan options, complemented by life and disability coverage and a dedicated wellbeing program with activities and tools.
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Retirement Support — A retirement savings plan is provided with a discretionary company match and access to financial planning assistance tools.
HUB International Insights
What We Do
Hi, we’re HUB. We advise businesses and individuals on how to reach their goals. When you partner with us, you’re at the center of a vast network of risk, insurance, employee benefits, retirement and wealth management specialists that bring clarity to a changing world with tailored solutions and unrelenting advocacy. So you’re ready for tomorrow. About Hub International Headquartered in Chicago, Illinois, Hub International Limited (Hub) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, Hub’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions.
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