- Account Growth: Own retention and expansion across assigned accounts. Build whitespace plans and proactively identify cross-sell, upsell, managed services and recurring-revenue opportunities.
- Strategic Relationships: Develop multi-threaded relationships across business, IT, operations and executive stakeholders. Reduce dependency on a single project sponsor.
- Opportunity Discovery: Use consultative discovery to uncover business problems, priorities, impact and urgency - then connect them to relevant Beyond Key capabilities.
- Commercial Ownership: Drive opportunities from qualification through proposal, negotiation and closure, with disciplined CRM hygiene, next steps and forecast accuracy.
- Customer Success: Stay close to delivery health and customer sentiment. Surface risk early, coordinate recovery when needed, and create the conditions for repeat business.
- Internal Orchestration: Bring together presales, delivery, practices, finance and leadership around the account strategy and the next best commercial action.
- The role is judged on commercial outcomes and quality of account ownership - not activity for activity's sake.
- Revenue: Growth against agreed account targets
- Retention: Repeat business and renewal strength
- Pipeline: Qualified expansion opportunities
- Reach: Depth of stakeholder relationships
- Forecast: Accuracy, hygiene and commercial discipline
- 5–8+ years in account management, client partnering, customer success, IT services sales, consulting sales or enterprise technology sales.
- A track record of growing B2B customer relationships and turning delivery credibility into new commercial opportunities.
- Strong discovery and consultative-selling skills - you can diagnose before you prescribe.
- Commercial fluency across pricing, proposals, contracts, revenue, margins and pipeline management.
- Executive communication skills, with the ability to engage both business and technical stakeholders.
- Strong CRM discipline and the ability to manage multiple accounts and opportunities without losing momentum.
- You have sold technology consulting, professional services, managed services, SaaS or digital transformation programs.
- You understand Microsoft Dynamics 365, Power Platform, Microsoft 365, Power BI/Fabric, Azure, AI/GenAI, Data & Analytics or custom engineering.
- You have experience working with North American customers and distributed onshore/offshore delivery teams.
- You build relationships beyond the immediate project sponsor and naturally look for organizational whitespace.
- You are comfortable challenging customers constructively, bringing ideas and creating reasons for the next conversation.
Skills Required
- 5-8+ years of experience in account management, client partnering, customer success, IT services sales, consulting sales, or enterprise technology sales
- Track record of growing B2B customer relationships and converting delivery credibility into commercial opportunities
- Strong discovery and consultative-selling skills
- Commercial fluency in pricing, proposals, contracts, revenue, margins, and pipeline management
- Executive communication skills with business and technical stakeholders
- Strong CRM discipline and ability to manage multiple accounts and opportunities
- Experience selling technology consulting, professional services, managed services, SaaS, or digital transformation programs
- Understanding of Microsoft Dynamics 365, Power Platform, Microsoft 365, Power BI/Fabric, Azure, AI/GenAI, Data & Analytics, or custom engineering
- Experience working with North American customers and distributed onshore/offshore delivery teams
What We Do
Our Journey of Growth, Trust, and Purpose. Two decades ago, Beyond Key started with a vision not just to solve business problems with technology, but to create lasting impact. Since day one, we’ve believed in genuine partnerships and consulting approach. We listen deeply, understand needs, and craft meaningful, lasting solutions. Over time, this belief has become a promise to be more than a service provider, to be a trusted ally in your growth journey. Today, we serve clients across industries and geographies, offering a diverse range of services including: – Business Intelligence, Data Services and Analytics – Microsoft 365 and SharePoint and Intranet Solutions – Dynamics 365 Services – Cloud Consulting & Implementation – AI & Automation – Custom Software Development Innovation at Beyond Key isn’t about trends, it’s about adding real value. Whether streamlining workflows or enabling smarter collaboration, we bring the same dedication to every engagement, large or small. Our strength lies in our people. We’ve built a culture rooted in support, growth, and purpose. Repeatedly recognized as a Great Place to Work, our team reflects a shared spirit of curiosity, care, and collaboration. We’re also proud of recognitions like Inc.’s Power Partner, Great Place to Work Certified for six times and our SOC 2 Type II certification, proof of our commitment to secure, reliable, and monitored data practices. As we look ahead, our core values of team oriented, trust & respect, passion and focus continue to guide us. In a world of constant change, our promise remains the same: to move forward with you, building better ways to work, grow, and succeed together.
