Account Manager (SaaS)

Company Description

illion is the leading independent provider of trusted data and analytics products and services in Australia and New Zealand. illion is headquartered in Melbourne with offices in all major metropolitan cities across Australia and New Zealand. Our team work with leading brands in our region to bring data & analytics to life

We are seeking a professional and customer-focused Account Manager to join our SaaS company. In this role, you will be responsible for managing and growing client relationships, ensuring customer success, and driving revenue growth.

This role can be based in New Plymouth or Auckland however the working hours for this role will be in line with AEST. 

Job Description

• Manage and nurture existing client relationships to ensure high satisfaction and retention
• Develop and implement strategic account plans to drive growth and maximize client value
• Collaborate with internal teams (e.g., sales, product, support) to ensure seamless client experiences
• Identify and pursue upselling and cross-selling opportunities within your account portfolio
• Monitor and report on key account performance metrics and client health indicators
• Conduct regular client meetings, product demonstrations, and business reviews
• Proactively address client concerns and escalate issues when necessary
• Stay up-to-date with industry trends and product developments to provide valuable insights to clients

Qualifications

• Proven track record in account management or sales, preferably in the SaaS industry
• 3-5 years of experience in SaaS account management or a similar client-facing role
• Strong communication and interpersonal skills with the ability to build and maintain relationships at all levels
• Proficiency in CRM software and project management tools
• Excellent presentation and negotiation skills
• Analytical mindset with the ability to interpret data and generate actionable insights
• Bachelor's degree in Business, Marketing, or a related field (preferred)
• In-depth knowledge of the SaaS industry and software implementation processes
• Demonstrated problem-solving skills and ability to work effectively under pressure
• Self-motivated with a results-driven approach and a passion for customer success
• Collaborative team player with the ability to work cross-functionally

Additional Information

Culture

There has never been a better time to join illion. Our business is transforming. We are transforming the way we work with a strong focus on the value of our people and our customers. Our strong business leaders are modernising our culture and empowering our team to reach their full potential. There is a bright future ahead for illion and we are seeking innovative and passionate individuals to be a part of it!

Benefits

• Flexible working environment
• Generous Incentive & Commissions Program
• Team Member Benefit Program - Discounts and offers on fitness, health insurance and more
• Ongoing Sales Training

illion’s values

Wonder what if

We wonder on many levels. About ideas. And about how others see them. We listen with curiosity. Obsess the numbers. And embrace new ways to make data, make a difference

We’re good eggs

Everything we do is built on integrity. We hold ourselves to high standards. And higher principles. We act with good intentions. Taking every opportunity to be that little bit better.

Human. Kind

People are the heart of our products, processes and culture. Our relationships are a gift. We’re inclusive. Measuring the impact of our actions on other’s first. Kindness and humanity prevail.

We all add up

We work wonders when we work together. Our diverse perspectives and backgrounds make us greater than the sum of our parts. We’re one team, where every single one of us counts.

How to Apply

To apply, please click “Apply Now” button and we will be in touch shortly.

Here at illion, we value diversity and inclusion and believe that we are able to grow and learn better together with a diverse team of employees. By joining illion you'll be part of an inclusive culture that celebrates a diversity of cultures, skill sets, educations and opinions. People from all culturally diverse backgrounds are encouraged to apply.