Main Duties
- Overall in managing the customer account needs ,e.g. shipment handling request, shipment status, booking and pick up, concerns and issues, request.
- Familiarise the daily needs of the customers account/ shipper , understand the customers business framework and requirements and be able align it with Ninjavans PH resources and services.
- Ensure that processes are followed - but also look into improving these processes not just for corporate accounts but for Ninja Van as a whole.
- Responsible for hitting operational KPIs through shipment monitoring from inbound, pick up until delivery, data analysis, and project management.
- Responsible for keeping the client connected and ensuring their stickiness to the company’s service by maintaining good and positive relations and consistently responsive to all communication channels.
- Familiar with all legs of operations and ensures the process flow of the clients’ parcels are moving seamlessly and well monitored.
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What We Do
Ninja Van Group is a tech-enabled logistics organisation, backed by marquee investors including GeoPost, Alibaba Group, and B Capital Group. Launched in 2014 as an e-commerce express logistics company, it reached 100% network coverage by 2018 with over 2,000 stations and hubs across Southeast Asia. Today, around two million parcels course through its network daily. A decade of operations fortified Ninja Van Group’s e-commerce express network, enabling concurrent diversification across the realms of e-commerce and express logistics. To maximise its scale in e-commerce, Ninja Van Group offers a comprehensive suite of solutions – from digital to full-funnel marketing – to help shippers sell better. As a springboard for expansion beyond e-commerce, Ninja Van Group's e-commerce express network lays the groundwork for venturing into other express verticals, including business-to-business inventory restocking and cold chain.
