Account Manager, Protocol Services
Messari is the leading provider of crypto market intelligence products that help professionals navigate crypto/Web3 with confidence. We bring transparency and smarter qualitative and quantitative analytics to the industry by combining a global research database with a comprehensive suite of data visualization and asset discovery tools. We help drive smarter participation in crypto from individuals and institutions alike.
The name “Messari” came from the Franciscan monks who declared "clean books" a moral imperative during the renaissance and pushed merchants to use proper accounting methods. This led to the flourishing of investment via "trust but verify" methods and industry growth throughout Europe. That's what we aim to do. Provide participants, investors, builders, platforms, and everyone else with reliable information to better participate in the crypto ecosystem.
Our users range from some of the most prominent analysts, investors, and crypto individuals to top organizations including Coinbase, BitGo, Anchorage, 0x, Chainanalysis, Ledger, Compound, MakerDAO, and many more.
THE ROLE:
We’re looking to hire a highly motivated Account Manager to help onboard, manage, and foster relationships with project teams for Messari Protocol Services. This position will play a leading role in ensuring smooth onboarding experiences, execution of client deliverables, and upselling into Enterprise subscriptions and events and media sponsorships. This will entail working closely with protocol’s core teams and wider decentralized communities to understand core needs and help ideate for solutions based on Messari’s solutions.
This will be a highly client-facing role while also working actively cross-functionally with research and data science teams to help deliver on core reporting services. There will be opportunities to identify new client needs and develop strategic plans to utilize resources to fulfill them.
The ideal candidate should have a strong interest and knowledge of the crypto industry with previous experience working with protocol teams or engaging with decentralized communities forums.
We’re looking for someone comfortable managing 30-40 relationships with leading builders in the space, is client-obsessed, and always looking to improve overall satisfaction by going above and beyond the core requirements.
WHAT YOU'LL DO:
- Serve as the lead point of contact for all customer account management matters
- Keep clients abreast of Messari Enterprise and Mainnet conference opportunities to grow accounts
- Help facilitate research deliverables for Protocol Services
- Build and maintain strong, long-lasting client relationships, keeping track of client feedback, and recommending process and product improvements.
- Clearly communicate the progress of initiatives to internal and external stakeholders
- Assist with challenging client requests or issue escalations as needed
- Engage with protocol communities
WHO YOU ARE:
- Strong interest (obsession) in the crypto industry, and desire to get involved both inside and outside of the office
- A minimum of 3-5 years experience in account management, sales or business development at a professional services, technology, or finance/fintech company. Crypto experience preferred.
- Collaborative and motivated mindset. Willingness to work in a fun, high-paced, team environment.
- Strong communication skills with the ability to articulate, present, and debate complex problems with all levels of management
- Demonstrable ability to listen attentively and communicate ideas to both internal and external stakeholders.
- Exceptionally personable and comfortable being the face of Messari on the phone, on video calls, and at industry events
- Self-starter who can take loose instruction, and lead the process and deliverables from start to finish
- Experience with CRM software (Salesforce)
COMPENSATION INFO:
- Base 100k + uncapped commission