Account Manager - NYC

Who We Are

Pixability is the leading AI-driven technology company that empowers the world’s largest brands and their agencies to maximize the value of their video advertising across YouTube and CTV. Leveraging its proprietary technology platform and data, Pixability reduces wasted impressions on video campaigns by identifying contextually relevant, brand suitable inventory and maximizes cost efficient outcomes. Pixability’s suite of solutions have been used by the top media agencies including Dentsu, Interpublic Group, Omnicom, Publicis, and GroupM, and brands such as KIND, McDonalds, Salesforce and Puma. For more information about Pixability, please visit www.pixability.com.

Our Award-Winning Culture

Our team is the heart of our culture. We value innovation, collaboration, and curiosity with a passion for getting things done. We strive to hire and cultivate the best employees and foster a diverse and inclusive culture of open communication and transparency. We are driven and hard-working, but also committed to having fun along the way with happy hours, team outings, and flexible paid time off. We’re proud to have won the Best Buy-Side Programmatic Platform at the Digiday Technology Awards (2021), been named the Global Leader in Video Innovation in the Google Premier Partner Awards (2017), as well as one of Boston's Best Places to Work by BostInno (2019), included in the BBJ Fast 50 awards for fastest-growing private companies in Mass. five times, and listed on the Inc. 5000 for seven consecutive years.

The Role

Securing long-term business relationships with new and existing key customers is one of the major functions of the Account Manager role. Pixability puts you at the forefront of the fast-growing social advertising industry and gives you the opportunity to work with the most dynamic companies in the world—from international brands to independent agencies. In partnership with Sales, you’ll maximize the value of Pixability’s products to create actionable insights for our clients and oftentimes present to clients. You will be a key partner with Sales to develop growth, renewal, and retention plans for existing clients.  You’ll work with our Ad Operations team to manage the client on-boarding process, developing a strong understanding of Pixability’s products and the ability to explain our solutions to internal and external stakeholders. You’ll monitor campaign performance and communicate opportunities to expand Pixability’s level of service for each client. The Account Management team is a highly motivated group of individuals who play a crucial role in supporting our client’s business and growth by driving strong results and providing the best client services experience in the industry.

The Team

On the Customer Success team we love video, technology, and keeping up with trends across YouTube and CTV. Each member of the Customer Success Team contributes to making sure all of our customers are successful and each campaign exceeds customers expectations. We are smart, self-motivated, ambitious, and consistently strive to affect the outcome of our business, every day. We go above and beyond, using our intelligence, passion, and creativity to inspire, educate, and support our advertisers. And, we like to reward ourselves with fun along the way.

Who You Are

You love your customers and provide ongoing continuous support using any means necessary (telephone, email, standing meetings and video calls). Collaboration comes naturally to you. You understand the importance of partnering with internal teams & external clients to address and fulfill current & future customer needs. You are passionate about the social advertising industry, understand it, and know all the trends. You have a take-charge mentality and have no problem working in the gray. You have the ability to communicate complex data reports to customers with eloquence and ease. Most of all, you are a fun, outgoing individual with interpersonal skills and strong work ethic. 

What You Bring to the Party

• 1-3 years as an Account Manager at a digital agency or AdTech company
• Experience with social media particularly with YouTube and CTV
• Assertive, organized and detail-oriented 
• Strong data analysis and reporting skills with a keen ability to distill data into clear and actionable takeaways
• Thrive in a fast-paced, self-starter environment with superior customer support skills managing Tier 1 brands
• Superior interpersonal and communication skills, particularly influencing and listening
• Confident and articulate presenter

Salary Info:

Who We Are:

Pixability is the leading AI-driven technology company that empowers the world’s largest brands and their agencies to maximize the value of their video advertising across YouTube and CTV. Leveraging its proprietary technology platform and data, Pixability reduces wasted impressions on video campaigns by identifying contextually relevant, brand suitable inventory and maximizes cost efficient outcomes. Pixability’s suite of solutions have been used by the top media agencies including Dentsu, Interpublic Group, Omnicom, Publicis, and GroupM, and brands such as KIND, McDonalds, Salesforce and Puma. For more information about Pixability, please visit www.pixability.com.

Our Award-Winning Culture:

Our team is the heart of our culture. We value innovation, collaboration, and curiosity with a passion for getting things done. We strive to hire and cultivate the best employees and foster a diverse and inclusive culture of open communication and transparency. We are driven and hard-working, but also committed to having fun along the way with happy hours, team outings, and flexible paid time off. We’re proud to have won the Best Buy-Side Programmatic Platform at the Digiday Technology Awards (2021), been named the Global Leader in Video Innovation in the Google Premier Partner Awards (2017), as well as one of Boston's Best Places to Work by BostInno (2019), included in the BBJ Fast 50 awards for fastest-growing private companies in Mass. five times, and listed on the Inc. 5000 for seven consecutive years.

 The Team:

On the Customer Success team we love video, technology, our customers and keeping up with trends across YouTube and CTV. The Customer Success team is a dynamic, driven group dedicated to delivering outstanding results and unparalleled client service. Our team plays a critical role in supporting clients and fostering long-term growth through actionable insights, strategic guidance, and exceptional service.

Position Overview:

As a key member of our Account Management team, you will take the lead in supporting Pixability’s programmatic Generative AI Contextual Segments product for YouTube. In this role, you’ll collaborate closely with key partners, including Holding Companies, Independent Agencies, and third-party programmatic vendors offering YouTube solutions. Working alongside the Sales team and Product Team, you will be instrumental in driving the value of Pixability’s data products, providing actionable insights to clients, demoing Pixability tech, sharing market feedback and often presenting your findings directly to them. This role will require deep knowledge of Pixability’s and YouTube’s products coupled with the ability to communicate complex technical concepts in a clear and concise manner, which will be instrumental in driving successful customer outcomes.

Who You Are:

You are deeply committed to your customers, offering continuous, proactive support through various channels (phone, email, meetings, and video calls). Collaboration comes naturally to you, and you understand the value of working closely with both internal teams and external clients to meet and anticipate customer needs. Passionate about the social advertising industry, you stay on top of the latest trends and developments. You have a confident, take-charge attitude and excel in navigating ambiguous situations. With a talent for clearly communicating complex data reports to clients, you deliver information with both clarity and confidence. Above all, you're an engaging, personable individual with excellent interpersonal skills and a strong work ethic.

What You Bring to the Party:

• 3+ years of working experience in a Client Success role within the adtech, digital and/or programmatic industry
• 1-3 years at an AdTech Company or agency, preferably working with programmatic teams / agency trading desks / measurement. 
• Experience working with data solutions at brand safety/suitability or contextual targeting companies. 
• Experience with social media particularly with YouTube and CTV is ideal but not necessary.
• You are detail oriented and organized with flexibility to work on diverse projects and accounts
• Strong data analysis and reporting skills with a keen ability to distill data into clear and actionable takeaways
• Superior interpersonal and communication skills, particularly influencing and listening
• Proven track record of success owning customer relationships around renewals and growth 
• Excel in product demos and client  presentations 

Salary Info:

The pay range for this role is $80,000 - $100,000 & will include a potential bonus opportunity and equity. Within the range, individual pay is determined by factors such as job-related skills, experience, and relevant education or training. If your compensation expectations fall outside of this range, it may still be worth having a conversation. 

Pixability does not accept/pay fees for unsolicited resumes from third-party agencies/vendors

As part of our dedication to the diversity of our workforce, Pixability is committed to Equal Employment Opportunity without regard for race, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity or religion.