CareDx, Inc. is a leading precision medicine solutions company focused on the discovery, development, and commercialization of clinically differentiated, high-value healthcare solutions for transplant patients and caregivers. CareDx offers products, testing services, and digital healthcare solutions along the pre- and post-transplant patient journey, and is the leading provider of genomics-based information for transplant patients.
The CareDx Solutions Account Manager (SAM) is responsible for expanding the CareDx patient and digital solution portfolio footprint at the account and regional level. Focusing primarily on transplant center account customers, the SAM will coordinate and collaborate with the Transplant Account Managers (TAMs) to identify new opportunities, drive opportunities through to closure and ensure customer satisfaction and retention. Successful SAMs are collaborative, agile problem solvers with consultative sales and account management expertise, possessing strong communication skills and the ability uncover new opportunities and deliver consistent results.
Essential Duties & Responsibilities:
- Strategic Account Management: Develop a deep understanding of account’s needs, objectives, and challenges in order to provide tailored solutions that meet their requirements.
- Identify new business opportunities within existing accounts to upsell and cross-sell relevant CareDx products, solutions or services.
- Consultative Selling: Focus on the customer's needs and challenges, positioning the CareDx portfolio offering as a potential solution(s). Using empathy and incisive questions to learn about a customers reality and how our solution(s) can uniquely help them accomplish their goals and objectives.
- Contract Negotiation & Administration: Lead contract administration process from start to finish, managing pricing and business term negotiations to ensure they meet company objectives and standards. Working closely with CareDx legal department to ensure contracts comply with laws, regulations, and business goals.
- Managing the Sales Pipeline: Continual prospecting and probing for new, upsell and expansion opportunities, developing sales strategies to achieve growth objectives at the account and regional levels. Prepare regular performance reports for regional, providing insights into strategy effectiveness, ROI, and key other performance indicators
- Collaborating with Internal Teams: Partner with Testing Services, Customer Experience, Medical Affairs Software Operations and Marketing to develop creative solutions or enhance current offerings that address customer needs.
Qualifications:
- Bachelor’s degree required, advance degree (e.g., MBA) preferred
- Minimum of 5 years software, IT or digital sales or strategic account management experience in the healthcare industry
- Experience selling into hospitals, hospital/health systems, and/or enterprise-level accounts, navigating across multiple levels of stakeholders and departments
- Experience with complex, multi-touch, long sales processes/cycles (6-9months) and closing deals
- Track record of developing effective account strategies that maximize business outcomes
- Contract negotiation and quantitative financial analysis skills
- Strong written and oral communication & organizational skills
- Must be willing to travel 50- 75% or greater, including frequent day trips and overnight travel
- Proficient with Word, Excel, PowerPoint, Outlook, Salesforce.com and analytical tools
Key Characteristics:
- Results Driven
- Strategic Thinking
- Patient Focus
- Problem Solving
- Strong Communication Skills
- Self-Awareness & Adaptability
Additional Details:
Every individual at CareDx has a direct impact on our collective mission to improve the lives of organ transplant patients worldwide. We believe in taking great care of our people, so they take even greater care of our patients.
Our competitive Total Rewards package for US Employees includes:
- Competitive base salary and incentive compensation
- Health and welfare benefits, including a gym reimbursement program
- 401(k) savings plan match
- Employee Stock Purchase Plan
- Pre-tax commuter benefits
- And more!
- Please refer to our page to view detailed benefits at https://caredx.com/company/careers/
In addition, we have a Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually to a full-time employee who makes the selfless act of donating an organ or bone marrow.
With products that are making a difference in the lives of transplant patients today and a promising pipeline for the future, it’s an exciting time to be part of the CareDx team. Join us in partnering with transplant patients to transform our future together.
CareDx, Inc. is an Equal Opportunity Employer and participates in the E-Verify program.
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This is an anticipated base salary range plus incentive variable compensation in the United States. The final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and length of experience within the job, type and length of experience within the industry, education, etc. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. CareDx is a multi-state employer, and this salary range may not reflect positions that work in other states.
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What We Do
CareDx: Transforming Transplant Patient Care Through Novel Surveillance Management Solutions
CareDx, Inc. is dedicated to improving the lives of organ transplant patients through non-invasive diagnostics. By combining the latest advances in genomics and bioinformatics technology, with a commitment to generating high quality clinical evidence through trials and registries, CareDx is at the forefront of organ transplant surveillance and pre-transplant HLA typing solutions.
NASDAQ:CDNA
About AlloSure®
AlloSure is the first and only non-invasive blood test that directly measures allograft injury and identifies the probability of active rejection to better manage kidney transplant patients. AlloSure is a clinical-grade, proprietary Next-Generation Sequencing (NGS) based test to detect donor-derived cell-free DNA (dd-cfDNA) in order to identify organ injury in kidney transplant recipients. AlloSure is analytically validated as a sensitive, specific, and precise measurement of dd-cfDNA. AlloSure detects active rejection (acute active ABMR, chronic active ABMR, or TCMR) with high accuracy, outperforms serum creatinine in kidney transplant recipients, and is highly sensitive in distinguishing ABMR from no ABMR. AlloSure is performed in the CareDx CLIA-certified laboratory.
http://www.allosure.com/
About AlloMap®
AlloMap Molecular Expression Testing is a non-invasive blood test used to aid in the identification of heart transplant recipients with stable allograft function who have a low probability of moderate/severe acute cellular rejection at the time of testing in conjunction with standard clinical assessment. AlloMap testing measures the expression levels of 20 genes from a blood sample. The combined expression of these genes is represented as an AlloMap test score. AlloMap is performed in the CareDx CLIA-certified laboratory and has been commercially available in the United States since 2005. AlloMap was cleared by the U.S. Food and Drug Administration in 2008 and was CE marked for the European Union in 2011. Use of AlloMap is also included in the International Society for Heart and Lung Transplantation (ISHLT) Practice Guidelines, published in August 2010, the worldwide standard for the care of heart transplant patients.
http://www.allomap.com/
