Conviva is the intelligence layer for digital businesses, turning every consumer interaction into outcome-based intelligence—linking engagement patterns across AI agents, apps, websites, and streaming video to real results such as purchases, bookings, and resolved support requests. Powered by its patented Time-State Technology®, the Conviva® Operational Data Platform delivers real-time insights and automation that help leading enterprises grow, improve satisfaction, and build lasting trust.
Conviva is seeking a Senior Account Manager to help manage and grow some of Conviva's largest media and entertainment (M&E) accounts across their video streaming business and digital applications.
What Success Will Look Like:
- Own expansion opportunities and renewals for top strategic media and entertainment clients.
- End-to-end management of the account.
- Spend time onsite in addition to supporting the customer remotely.
- Set the overall strategy for the account and partner closely with your technical colleagues to expand the products the client utilizes and grow account revenue.
- Ensure the customer is happy with the products and services from Conviva with support from your account team.
- Develop strong and long-term client relationships with key leaders within groups such as Operations, Product, Engineering teams.
- Manage the contractual negotiation and execution of contracts.
- Map out the organization of large and complex media and entertainment accounts with multiple brands, groups, and stakeholders within it.
- Act as the customer’s first point of contact and liaison between customer and internal teams for key initiatives.
- Organize and lead customer Quarterly Business Reviews and key meetings.
Who You Are & What You've Done:
- 5+ years of experience in Sales and/or Account Management at a leading technology company selling enterprise technical solutions. Experience selling analytics, big data or application analytics is preferred.
- Successful record of sales and growing new product adoption and revenue.
- Motivation to proactively deliver client follow ups and organize meetings that ensure a successful business relationship with the client.
- Comfortable multi-tasking, independently prioritizing tasks by business impact, and working collaboratively with an internal team.
- Drive to learn about Conviva’s new products and our customers business goals.
- Excellent relationship-building skills.
*This role requires the ability to work in New York City, as the role involves frequent in-person client meetings.
The expected On-Target Earnings (OTE) for this full-time position is $220,000 - $350,000, which includes base salary and variable compensation, plus equity and benefits. Compensation is determined by various factors such as qualifications, experience, relevant education and training.
To learn more about how Conviva can help improve the performance and outcomes of your digital services, visit www.conviva.com
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What We Do
The Conviva Operational Data Platform is the first and only real-time stateful monitoring and analytics platform on the market empowering companies to perform real-time optimization of anything that impacts user experience across applications, networks, platforms, devices, access points, and more – connecting backend infrastructure performance to front-end revenue generation and everything in between.
Unlike current observability solutions that limit their focus primarily to infrastructure performance metrics, user-centric operational analytics gives you the capability to get a true real-time lens into everything impacting your users’ experience, enabling you to monitor, manage, and optimize their interactions like never before.
More than 250 industry leaders – including CBS, CNN, DAZN, HBO Max, Hulu, Red Bull, RTL, Sky, Sling TV, TED, Turner, and Univision – rely on Conviva to drive time-critical decisions at every level of their organization, reducing customer churn, increasing viewer engagement, driving new monetization models, and growing ROI.
In 2006, Conviva’s founders sparked a revolution that defined measurement, analytics, and user experience in streaming entertainment. Today, the company continues to push the industry forward and provide the insights and context companies need to thrive in the digital world.
